Giving Back to the Community is Sowing Seeds For Your Future

Plant the Seeds of Community Giving to Reap the Best Harvest We’ve all heard that “giving back to the community” is something companies should do. And more companies, big and small, are doing that. There are some who think they already contribute through their business and property taxes. Fortunately, most businesses don't think the same. [...]

Giving Back to the Community is Sowing Seeds For Your Future 2017-05-31T15:46:24+00:00

i24 Call Management Solutions – 20 Years of Award Winning Customer Service

Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to?   I worked in the service industry for most of my life, and I'm amazed at the sorry state [...]

i24 Call Management Solutions – 20 Years of Award Winning Customer Service 2017-03-09T20:27:49+00:00

Image24 wins its 9th ATSI Award

i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]

Image24 wins its 9th ATSI Award 2017-03-09T20:54:28+00:00

Point Your Customers in the Right Direction with Our Dealer Locator Services

Point Your Customers in the Right Direction with Our Dealer Locator Services Have you reached a point in your business where you feel you’re ready to expand to more locations? The more locations you have, the more your potential clients will need to find the one nearest to where they are. Image24 understands the difficulties [...]

Point Your Customers in the Right Direction with Our Dealer Locator Services 2017-02-07T17:47:59+00:00

Improve Your Business with Human Resource Reporting

Improve Your Business with Human Resource Reporting There is nothing that employees dislike more than aggressive micromanaging; in fact, it is often stated as the top reason that employees want to leave their jobs. It comes down to trust. As a business owner, you are required to do your due diligence and make sure that [...]

Improve Your Business with Human Resource Reporting 2017-02-07T17:48:52+00:00

E-Response: Show Your Customers That Their Business Really Matters

E-Response: Show Your Customers That Their Business Really Matters Running a business is a hectic and time-consuming endeavour, but the one thing you cannot ever put on the backburner is your customer.  Whether it’s day or night, open or closed, or where you’re located, customers will always be sending you their comments, questions, complaints, or [...]

E-Response: Show Your Customers That Their Business Really Matters 2017-02-07T17:49:11+00:00

Work-Alone Support Protects Your Employees and Your Business

Work-Alone Support Protects Your Employees and Your Business In certain industries, the demands of running a successful operation will require employees to work alone, especially in overnight shifts. As an employer, you are responsible for eliminating potential risks and ensuring the safety of anyone who is working in such a situation. Image24 is specifically equipped [...]

Work-Alone Support Protects Your Employees and Your Business 2017-02-07T17:49:39+00:00

How to Use Primal Human Emotions to Sell Better

How to Use Primal Human Emotions to Sell Better You’d be surprised just how much of the buying process is due to subconscious psychological or emotional factors. This fact is likely to makes most business owners (and salespeople) uncomfortable, since we all want to think that closing a deal was due to our mastery of [...]

How to Use Primal Human Emotions to Sell Better 2017-02-07T17:50:59+00:00

Good Call Monitoring Means a Better Call Center

Good Call Monitoring Means a Better Call Center Technological data and statistics can tell us a lot about how a call center is running.  We can get fairly comprehensive data from metrics and technological sources as opposed to information provided by human sources – how quickly calls are resolved, for example, is easily tracked through [...]

Good Call Monitoring Means a Better Call Center 2017-02-07T17:51:28+00:00

How to Tell You Have the Right Call Center: Employee Satisfaction

How to Tell You Have the Right Call Center: Employee Satisfaction Your employees are the engine that makes your business run. The way that they feel about the company and their position within it are directly tied to the level of service that they give to your customers. Call centre agents are on the front [...]

How to Tell You Have the Right Call Center: Employee Satisfaction 2017-02-07T17:52:19+00:00
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