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1007, 2017

Ongoing Employee Training gives the best Return on Investment

Ongoing Employee Training gives you the best Return on Investment I remember my first introduction to an employee training program.  It was a few pages stapled to a mimeographed cover: "Welcome to ACME's Company Rules and Policies". I always worked in the service industry where the entry bar was so low it would challenge [...]

3006, 2017

Why Winning an Industry Award is a Big Deal for Your Company

Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]

2905, 2017

Giving Back to the Community is Sowing Seeds For Your Future

Plant the Seeds of Community Giving to Reap the Best Harvest We’ve all heard that “giving back to the community” is something companies should do. And more companies, big and small, are doing that. There are some who think they already contribute through their business and property taxes. Fortunately, most businesses don't think the same. [...]

1505, 2017

Why You Need to Create a Strong Emotional Tie to Your Brand.

What role does empathy and emotion play in marketing?   How often do we hear that we shouldn’t let emotions cloud our decisions?   The truth is, we wouldn’t be able to make a decision without our emotions.   Let’s not confuse “emotion” with what happens at a large Italian family dinner. That’s pure [...]

805, 2017

How an i24 Virtual Receptionist Saves You Money and Migraines.

Is a ‘virtual’ receptionist real? Yes, Virginia. Virtual receptionists exist as certainly as that person sitting at your reception desk exists. They abound in welcoming smiles and information that give your customers satisfaction and joy. But, unlike that receptionist that you can see, a virtual receptionist works in a magical place where they don't get distracted [...]

105, 2017

What First Impression do you Make On the Phone?

What first impression do you make over the phone? People are quick to judge. We don’t even think about it. It’s part of our DNA that goes back to a time when our survival depended on our reflex to “fight or flight”. While our lives are rarely at risk anymore, our time and sanity [...]

2410, 2016

What’s Your Email Response Time?

Keeping up with email can seem futile. If left unattended, that pile of ignored email comes back to bite you where it hurts - on your bottom line. One unanswered email could represent one lost client or worse, a problem with a current one. So, do you manage your email or does it manage you? [...]

908, 2016

Empathy, Does Your Business Really Care?

“Empathy” is one of those "touchy, feely" words that makes us uncomfortable. If you're trapped in the 80’s “greed is good” mindset, you'd probably view empathy as a sign of weakness. If you're more “enlightened”, you may think it’s the essence of being human. Some people are hyper-empathetic. They hyperventilate by absorbing the emotional and [...]

607, 2016

Image24 wins its 9th ATSI Award

i24 Call Management Solutions wins its 9th ATSI (Association of TeleServices International) Award of Excellence for the 9th year in a row. The ATSI award is presented annually by the Association of TeleServices International (ATSI). ATSI is an industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Customer [...]

2505, 2016

E-Response: Show Your Customers That Their Business Really Matters

E-Response: Show Your Customers That Their Business Really Matters Running a business is a hectic and time-consuming endeavour, but the one thing you cannot ever put on the backburner is your customer.  Whether it’s day or night, open or closed, or where you’re located, customers will always be sending you their comments, questions, complaints, or [...]

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