Are Your Off-Site Workers Safe and Secure?
Off-Site Worker Support Protects Your Employees and Your Business Off-site workers present companies with special challenges. The demands of running a successful operation sometimes require employees to work alone, especially in overnight shifts. As an employer, you are responsible for eliminating potential risks and ensuring the safety of anyone who is working in such [...]
How to Use Primal Human Emotions to Sell Better
How to Use Primal Human Emotions to Sell Better You’d be surprised just how much of the buying process is due to subconscious psychological or emotional factors. This fact is likely to makes most business owners (and salespeople) uncomfortable, since we all want to think that closing a deal was due to our mastery of [...]
Good Call Monitoring Means a Better Call Center
Good Call Monitoring Means a Better Call Center Technological data and statistics can tell us a lot about how a call center is running. We can get fairly comprehensive data from metrics and technological sources as opposed to information provided by human sources – how quickly calls are resolved, for example, is easily tracked through [...]
How to Tell You Have the Right Call Center: Employee Satisfaction
How to Tell You Have the Right Call Center: Employee Satisfaction Your employees are the engine that makes your business run. The way that they feel about the company and their position within it are directly tied to the level of service that they give to your customers. Call centre agents are on the front [...]
5 Tips for Taking the Best Messages
5 Tips for Taking the Best Messages At Image24, providing a personal virtual receptionist for your business is just the beginning of our comprehensive call centre services. There will be occasions when speaking to a representative isn’t enough, and sending a message along to you immediately is vital. With Image24, you can be sure that [...]
7 Great Tips for Hiring Your Virtual Receptionist Service
7 Great Tips for Hiring Your Virtual Receptionist Service Having a virtual receptionist service to take messages, screen your callers, and transfer calls to an extension or cell phone is a great way to help grow your business. Not only will it free up extra time for you to handle the important facets of your [...]
What You Should Know About Your Virtual Receptionist: What Can It Do for You?
New advancements in technology have given modern businesses unprecedented advantages. We are able to have so many different services performed for us today for a fraction of the cost of what they were just a few decades ago – and far more conveniently, as well. […]
5 reasons why it is worth investing in first impressions
5 reasons why it is worth investing in first impressions Like it or not, we as human beings are psychologically programed to come to conclusions about a person or their place of business almost immediately after meeting them for the first time. It harkens back to our primordial days when we had just a few [...]
5 Things You Need to Know When Choosing a Call Center
5 Things You Need to Know When Choosing a Call Center A steady stream of phone calls is the sign of a healthy business. Unfortunately, it is also the sign of a busy one, too. This means that you are either going to have to sacrifice a lot of your time manning the phones, or [...]
How your Call Centre Can Build Your Customer Database
How your Call Centre Can Build Your Customer Database Having a call professional centre is great for your business because of the amount of work they do for you at such a friendly price. They are more affordable than in-house employees, don’t cost any overhead, and can work as if they were actually in your [...]
