Celebrating 50 years of Customer Service and

Communications Innovation

From Alert Answering Service to i24 Call Management Solutions

And it all began with Florence…

Blair family “i24 Call Management Solutions was founded fifty years ago by my grandmother Florence and my parents, Ron and Audrey Blair. It was then called Alert Answering Service Ltd.. That makes me the third generation owner and a very hands-on operator.

i24 has experienced many changes in the past 50 years – internal and external. What hasn’t changed is our positive and progressive company culture that believes in quality customer experience.

Today, i24 is a leader in technology and customer service – as our numerous Awards of Excellence and loyal clients attest to.

Grandmother would be proud.”

Gary Blair
President and Chief Engagement Officer

Early Télé-Page Switchboard

The Call Answering Service Evolution

In those long-ago days, call answering service companies used switchboards. Operators would write messages down, time stamp them and store them in overhead pigeon holes. (see image on left) When our clients would call in for messages, they were retrieved, relayed and then time stamped again and filed.

An ancient Greek chap once said: “the only constant is change”. While changes in telephony was slower in the seventies, it was still constant. Like now, everyone wanted to be mobile and reachable. Pagers entered the scene.

Hand model pager

Alert Answering Service becomes TÉLÉ-PAGE.

Pagers were the new hot communications technology as people wanted to be more and more mobile. Sound familiar? Although launched in 1950 for physicians in the New York City area, it wasn’t until the ‘80’s & ‘90’s that they became popular.

By 1995, there were over 64 million pagers in circulation around the world. The paging product line quickly grew to represent the majority of our business so we changed our name to Tele-Page. It was at same time of massive innovation that we upgraded our call answering technology, moving from switchboards to computers and increasing our reach across Québec.

Pagers have seen better days so…

All trends come to an end so when cell phones became popular, pager demand decreased dramatically. As pagers exited the mainstream market, we adapted by upgrading our call answering technology once again to handle much more sophisticated customer applications and bringing our company culture into the 21^st century. Tele-Page became Image-24.

i24 Values Wall

A company without values is a company without clients.

In early 2017, Image-24 evolved into i24 Call Management Solutions. We put our mandate right into our name to better communicate what we do and who we are. And who we are is reflected in our mission … to be integral to your success one call at a time, using our “I” team values.

I24 has experienced many technological changes in the past 50 years. What hasn’t changed is our commitment to EXCELLENCE, INTEGRITY, RESPECT, FUN and PASSION.

Today, i24 Call Management Solutions is an industry leader in both technological advancements and customer service innovation.

It Takes a Community to Raise a Business.

i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does.

Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a healthcare facility, we live in shared spaces.

We no longer work, hidden behind walls that are surrounded by moats. Social Media has transformed walls into windows.

Our neighbours can now easily see if the “Emperor is indeed wearing clothes.”

“Don’t judge each day by the harvest you reap but by the seeds that you plant,”

– Robert Lewis Stevenson

Gary Blair
President and Chief Engagement Officer

I spend half of each day finding better ways to help our clients with innovative solutions and the other half inspiring our team to constantly raise the bar on service excellence.

Eveline Donaldson
Director of First Impressions

We only have seconds to make a positive first impression. This philosophy is at the core of our business and what I strive to offer every client in every interaction.

Lynda Caine
V.P Chief Values Officer

The needs of our employees and clients are balanced on the fulcrum of our company values. These values: excellence, integrity, respect, fun and passion are reflected in every call we take, every decision we make.

Michel Leclerc
Director of Client Solutions

Every customer has a specific need that requires a personalized solution regardless of the size of their business. Finding those solutions makes my day.

Ray Hiltz
Director of Virtual Reality

It’s important that our values, culture and creativity are reflected on our website. After all, it’s an extension of who we are.

Christian Roy
Quality Ninjaneer

I get a lot of satisfaction in recruiting, training and mentoring our new customer service “WOW Specialists” who then go on to win our industry Award of Excellence year after year.

Suzanne Agagrier
Script Wizard

To perform magic as the resident “Script Wizard”, I call upon my own programming experience and the skills and support of the whole i24 team to turn problems into solutions.

Jeff Rosenstein
Sales Ninja

The most valuable weapon in my ninja arsonal is the i24 story. Our years of award-winning service, our values-based culture and our technological expertise sets us apart and above the competition.

Derek Brookes
Champion of Customer Success

I learned after years in the call management industry, that often people “don’t know what they don’t know ”. Finding a solution to a problem someone didn’t know they had is my ultimate kick.

Terry Jones
IT Ninja

The world of IT & telephony is in constant evolution. Keeping an eye on emerging technologies is crucial to my ability to finding creative solutions for our internal and external clients.

Mia-Kay Michaud
Skills and Values Guru

Given our mission is to be an integral part of your success, my goal is to use the skill sets and character of each “WOW Specialist” to exceed your expectations.

Mindy Haupt
Money Maestro

Like a Maestro who is skilled at conducting and unifying, I achieve great satisfaction from taking pieces of financial data and summarizing them in a way that benefits the i24 and its clients.

Do Employee Recognition Programs Make Your Eyes Roll?

Eugénie Dubois
Quality Queen

My role as Quality Queen is not to reign over but to participate in helping our team of WOW Specialists achieve their goals in a positive and supportive environment.