Celebrating 50 years of Customer Service and
Communications Innovation
From Alert Answering Service to i24 Call Management Solutions
And it all began with Florence…
“i24 Call Management Solutions was founded fifty years ago by my grandmother Florence and my parents, Ron and Audrey Blair. It was then called Alert Answering Service Ltd.. That makes me the third generation owner and a very hands-on operator.
i24 has experienced many changes in the past 50 years – internal and external. What hasn’t changed is our positive and progressive company culture that believes in quality customer experience.
Today, i24 is a leader in technology and customer service – as our numerous Awards of Excellence and loyal clients attest to.
Grandmother would be proud.”
Gary Blair
President and Chief Engagement Officer
The Call Answering Service Evolution
In those long-ago days, call answering service companies used switchboards. Operators would write messages down, time stamp them and store them in overhead pigeon holes. (see image on left) When our clients would call in for messages, they were retrieved, relayed and then time stamped again and filed.
An ancient Greek chap once said: “the only constant is change”. While changes in telephony was slower in the seventies, it was still constant. Like now, everyone wanted to be mobile and reachable. Pagers entered the scene.
Alert Answering Service becomes TÉLÉ-PAGE.
Pagers were the new hot communications technology as people wanted to be more and more mobile. Sound familiar? Although launched in 1950 for physicians in the New York City area, it wasn’t until the ‘80’s & ‘90’s that they became popular.
By 1995, there were over 64 million pagers in circulation around the world. The paging product line quickly grew to represent the majority of our business so we changed our name to Tele-Page. It was at same time of massive innovation that we upgraded our call answering technology, moving from switchboards to computers and increasing our reach across Québec.
Pagers have seen better days so…
All trends come to an end so when cell phones became popular, pager demand decreased dramatically. As pagers exited the mainstream market, we adapted by upgrading our call answering technology once again to handle much more sophisticated customer applications and bringing our company culture into the 21st century. Tele-Page became Image-24.
A company without values is a company without clients.
In early 2017, Image-24 evolved into i24 Call Management Solutions. We put our mandate right into our name to better communicate what we do and who we are. And who we are is reflected in our mission … to be integral to your success one call at a time, using our “I” team values.
I24 has experienced many technological changes in the past 50 years. What hasn’t changed is our commitment to EXCELLENCE, INTEGRITY, RESPECT, FUN and PASSION.
Today, i24 Call Management Solutions is an industry leader in both technological advancements and customer service innovation.
It Takes a Community to Raise a Business.
i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does.
Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a healthcare facility, we live in shared spaces.
We no longer work, hidden behind walls that are surrounded by moats. Social Media has transformed walls into windows.
Our neighbours can now easily see if the “Emperor is indeed wearing clothes.”
“Don’t judge each day by the harvest you reap but by the seeds that you plant,”
– Robert Lewis Stevenson
President and Chief Engagement Officer
I spend half of each day finding better ways to help our clients with innovative solutions and the other half inspiring our team to constantly raise the bar on service excellence.
V.P Chief Values Officer
The needs of our employees and clients are balanced on the fulcrum of our company values. These values: excellence, integrity, respect, fun and passion are reflected in every call we take, every decision we make.
Director of First Impressions
We only have seconds to make a positive first impression. This philosophy is at the core of our business and what I strive to offer every client in every interaction.
Director of Client Solutions
Every customer has a specific need that requires a personalized solution regardless of the size of their business. Finding those solutions makes my day.
Ray Hiltz
Director of Virtual Reality
It’s important that our values, culture and creativity are reflected on our website. After all, it’s an extension of who we are.
Script Wizard
To perform magic as the resident “Script Wizard”, I call upon my own programming experience and the skills and support of the whole i24 team to turn problems into solutions.
Social Media Maven
Our i24 culture is our personality. It’s as unique as we are. My role is to reach out to you to find out how we can work together to grow your business.
Sales Ninja
The most valuable weapon in my ninja arsonal is the i24 story. Our years of award-winning service, our values-based culture and our technological expertise sets us apart and above the competition.
Derek Brookes
Champion of Customer Success
I learned after years in the call management industry, that often people “don’t know what they don’t know ”. Finding a solution to a problem someone didn’t know they had is my ultimate kick.
Skills and Values Guru
Given our mission is to be an integral part of your success, my goal is to use the skill sets and character of each “WOW Specialist” to exceed your expectations.
IT Ninja
The world of IT & telephony is in constant evolution. Keeping an eye on emerging technologies is crucial to my ability to finding creative solutions for our internal and external clients.
Money Maestro
Like a Maestro who is skilled at conducting and unifying, I achieve great satisfaction from taking pieces of financial data and summarizing them in a way that benefits the i24 and its clients.
Alex Leibner
Captain INFO
IT is crucial in today’s connected world. We strive to empower our clients, both internal and external, with solutions that are innovative, intuitive and understandable.
Quality Queen
My role as Quality Queen is not to reign over but to participate in helping our team of WOW Specialists achieve their goals in a positive and supportive environment.
Quality Ninjaneer
Training is the nucleus of quality service. Frequently updating our training to meet the changing demands of our industry is how we ensure our very best service to our customers and the best work culture for our team.
Catherine Bossé
Talent Mentor
Everyone on our team has a special talent to contribute to our overall success. It is my challenge and passion to reveal and nurture that talent.
ELI PINCHUK-BLAIR
Chief i24 Security Officer
Bark, bark, bark? Barkety bark.
Holvie Senosier
WOW Conductor
Chloé Lupien
WOW Conductor
Erin Williams
WOW Conductor
Toni Wehbeh
WOW Conductor
Latifa Buckridan
WOW Conductor
What our clients say
“Thank you so much for your team’s help in getting us rolling. After only 1 day of using your services. I am impressed with the entire experience. From the very first night, the cheerfulness and way our clients were looked after were outstanding. Great job, team.”
Service Manager
Knight Plumbing Heating & AC