Celebrating 50 years of Customer Service and
From Alert Answering Service to i24 Call Management Solutions
And it all began with Florence…
“i24 Call Management Solutions was founded fifty years ago by my grandmother Florence and my parents, Ron and Audrey Blair. It was then called Alert Answering Service Ltd.. That makes me the third generation owner and a very hands-on operator.
i24 has experienced many changes in the past 50 years – internal and external. What hasn’t changed is our positive and progressive company culture that believes in quality customer experience.
Today, i24 is a leader in technology and customer service – as our numerous Awards of Excellence and loyal clients attest to.
Grandmother would be proud.”
President and Chief Engagement Officer
The Call Answering Service Evolution
In those long-ago days, call answering service companies used switchboards. Operators would write messages down, time stamp them and store them in overhead pigeon holes. (see image on left) When our clients would call in for messages, they were retrieved, relayed and then time stamped again and filed.
An ancient Greek chap once said: “the only constant is change”. While changes in telephony was slower in the seventies, it was still constant. Like now, everyone wanted to be mobile and reachable. Pagers entered the scene.
Alert Answering Service becomes TÉLÉ-PAGE.
Pagers were the new hot communications technology as people wanted to be more and more mobile. Sound familiar? Although launched in 1950 for physicians in the New York City area, it wasn’t until the ‘80’s & ‘90’s that they became popular.
By 1995, there were over 64 million pagers in circulation around the world. The paging product line quickly grew to represent the majority of our business so we changed our name to Tele-Page. It was at same time of massive innovation that we upgraded our call answering technology, moving from switchboards to computers and increasing our reach across Québec.
Pagers have seen better days so…
All trends come to an end so when cell phones became popular, pager demand decreased dramatically. As pagers exited the mainstream market, we adapted by upgrading our call answering technology once again to handle much more sophisticated customer applications and bringing our company culture into the 21st century. Tele-Page became Image-24.
A company without values is a company without clients.
In early 2017, Image-24 evolved into i24 Call Management Solutions. We put our mandate right into our name to better communicate what we do and who we are. And who we are is reflected in our mission … to be integral to your success one call at a time, using our “I” team values.
I24 has experienced many technological changes in the past 50 years. What hasn’t changed is our commitment to EXCELLENCE, INTEGRITY, RESPECT, FUN and PASSION.
Today, i24 Call Management Solutions is an industry leader in both technological advancements and customer service innovation.
It Takes a Community to Raise a Business.
i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does.
Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a healthcare facility, we live in shared spaces.
We no longer work, hidden behind walls that are surrounded by moats. Social Media has transformed walls into windows.
Our neighbours can now easily see if the “Emperor is indeed wearing clothes.”
“Don’t judge each day by the harvest you reap but by the seeds that you plant,”
– Robert Lewis Stevenson