5 Advantages of Having a Virtual Receptionist for Your Business

Modern business is reliant on flexibility, availability, and cost efficiency. Customers expect to get exactly what they want, whenever they want, at a price they can afford, so your company needs to get creative to stay ahead of the competition. More and more businesses are turning to virtual receptionists because of the many advantages they offer in the modern global market. Having this service opens up a new world of possibilities for you and your employees. Here are 5 advantages of a virtual receptionist service, and how they can take your business to the next level.


Virtual receptionists save you money


Hiring an in-house employee to answer all of your calls means you have to pay them an hourly wage, plus benefits, taxes, and overhead expenses. All of these costs add up quickly. With a virtual receptionist service such as the one offered by Image24, you’ll save money since you only get charged when a member of the service team answers the phone. You choose a plan and get billed based on call volume or time, rather than paying a hefty salary and benefits for an in-house employee to sit at a desk 8 hours a day.


Virtual receptionists make your company more flexible


Image24’s virtual receptionist service comes with a plethora of options, all of which are aimed at making your business more flexible. We can be available at peak times of the day, through the night, or in the morning before you walk in the door. It doesn’t matter if you are in the office or on vacation, your virtual receptionist service will be there. You can even have us pick up calls that you just don’t have time for.


Our agents are professionally trained


An in-house receptionist might have some great experience, but nothing compares to the way our dedicated team is constantly trained, evaluated and retrained throughout the year. Not only do we professionally evaluate each member after they take calls, we only hire the most rigorously trained and experienced agents in the industry.


A virtual receptionist service gives you peace of mind


Have you ever gone on vacation and thought constantly about what’s happening back at the office? Have you ever worried about missing a call from a big client? If this sounds like you, then the peace of mind and flexibility that a personal virtual receptionist service provides is well worth it. We can even forward the most important calls to you or take a message and pass it along if you want to stay connected to your business while you’re away.


A virtual receptionist is great for customer relations


Do you know the percentage of people that get frustrated with automated menus and impersonal machine greetings? We are sure it’s around 100%. Using them might be convenient for you, but bad for your business. Customers would much rather interact with a person, especially one that they can understand. We employ the most professional, empathetic, and knowledgeable agents in the industry, so your customers will always be in good hands and satisfied that their needs are being addressed.


There are many more benefits to a virtual receptionist service, but these five are definitely the most important. In the end, a virtual receptionist service brings an unmatched level of flexibility and professionalism to your business – all while saving you money.