Call Us Now!
800.667.6767
Complete this form to
receive your custom quote.
i24 Call Management Solutions is one of the few call-answering services that provide a live demonstration before the service is initiated. The client will participate in a detailed tour of their account. They will see how the agent will manage the caller’s exchange from “Hello…” to “Goodbye…”. If changes are to be made, this [...]
When a call comes in, the agent will follow a scripted greeting tailored to the business and the type of call received. They then may ask a series of questions to gather information from the caller, such as their name, phone number, and reason for calling. Suppose an agent cannot resolve the caller’s issue or answer [...]
The most common methods are: A Per-minute rate: clients are billed based on the time agents spend on the phone with their customers. A Monthly retainer: Most professional answering services charge a fixed monthly fee that includes a certain amount of agent work time minutes. Additional minutes are billed on a per-minute basis. This [...]
Discovery and Customization. Once you have contacted a Call Answering Service via email or an online web form, you will speak to a representative who will ask you a few questions to discover your specific needs. This is often referred to as the Discovery Step. Examples of questions would be. - What type of [...]
Call service agents manage emergency calls promptly and take appropriate actions like contacting emergency services and dispatching calls to a company’s on-call staff.
As well as taking a message, transferring a call to a requested person or department is the most common answering service function.
Taking messages from callers was how the call-answering service industry began. This is provided when a client's business is closed or its employees are unavailable.
Call Agents process orders from customers over the phone and provide them with confirmations.
Call agents are often required to schedule appointments and provide customers with information about booking availability.
Most call-answering services are generalist, responding to customer calls with general questions about the business or its services. They answer calls from all types and sizes of businesses, from owner-operator plumbing businesses to national property management companies. While the requirements may differ according to industry and size, answering services commonly handle the following calls. [...]
Providing Call Answering Services in…
…and any other locations with phone and internet access!
OUR SERVICES
© | All Rights Reserved | i24 Call Management Solutions