i24 Call Management Solutions is one of the few call-answering services that provide a live demonstration before the service is initiated. The client will participate in a detailed tour of their account. They will see how the agent will manage the caller’s exchange from “Hello…” to “Goodbye…”. If changes are to be made, this [...]

When a call comes in, the agent will follow a scripted greeting tailored to the business and the type of call received. They then may ask a series of questions to gather information from the caller, such as their name, phone number, and reason for calling. Suppose an agent cannot resolve the caller’s issue or answer [...]

The most common methods are: A Per-minute rate: clients are billed based on the time agents spend on the phone with their customers. A Monthly retainer: Most professional answering services charge a fixed monthly fee that includes a certain amount of agent work time minutes. Additional minutes are billed on a per-minute basis. This [...]

Discovery and Customization. Once you have contacted a Call Answering Service via email or an online web form, you will speak to a representative who will ask you a few questions to discover your specific needs. This is often referred to as the Discovery Step. Examples of questions would be. - What type of [...]