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What first impression do you make over the phone? People are quick to judge. We don’t even think about it. It’s part of our DNA that goes back to a time when our survival depended on our reflex to “fight or flight”. While our lives are rarely at risk anymore, our time and sanity [...]
Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to? I worked in the service industry for most of my life, and I'm amazed at the sorry state [...]
There's too much content, and there are too many social media platforms to publish and consume that content on. If you're in marketing, you've likely heard of content shock. This is a term coined by Mark Schaefer from a post he wrote a couple years ago that ignited a lot of conversation. He defines content shock as happening [...]
Off-Site Worker Support Protects Your Employees and Your Business Off-site workers present companies with special challenges. The demands of running a successful operation sometimes require employees to work alone, especially in overnight shifts. As an employer, you are responsible for eliminating potential risks and ensuring the safety of anyone who is working in such [...]
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