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I love inspirational quotes. I see reflected in the wise words of great minds validation of who I am and motivation to be who I want to become. For many years now, I have shared some of my favourite quotes and trivia in my newsletter - Gary's Monthly Gems. Enjoy. Welcome, September … the only month [...]
The obligation to look busy is deeply ingrained in our culture. If you rush to close browser tabs, suddenly shuffle paper on your desk, or hammer gibberish on your keyboard when the boss approaches, you’re hooked on "looking busy". Maybe it's generational but if you've been in the workforce for a while, you still likely [...]
Inspirational quotes are popular because we see reflected in the wise words of great minds validation of who we feel we are and motivation for whom we want to become. Each month Gary Blair, President and owner of i24 Call Management Solutions publishes a newsletter containing his favourite quotes – his ‘gems’. Quotes and Trivia for February-Garys [...]
A smile is your best ROI. While returning home from the gym recently, I was approaching the front of a sports boutique I shop at often. The store manager was opening the door for the day just as I reached it. Our eyes caught. I gave him a smile, a nod and moved on. He gave [...]
A New Year message from i24 President, Gary Blair: "If I heard it once this year, I’ve heard it a hundred times … life is scarier than ever. Personally, I believe scary is always relative to the times we live in. In hindsight, however, it rarely lives up to its reputation. Anyone remember [...]
Content Marketing - What is it? Joe Pulizzi of the Content Marketing Institute defines content marketing as: “Content marketing is the creation, publication and distribution of relevant, helpful articles, videos, images etc. to attract, engage and acquire a defined target audience with the objective of driving profitable customer action.” Simply put, it’s using distributed [...]
Who doesn’t like getting an award? It feeds our ego and gives us bragging rights. As any Academy, Grammy or Booker Prize award winner can attest, it also has measurable business benefits. It can add major box office returns to a forgotten movie, a re-release of a classic album or a bump in book [...]
Ongoing Employee Training gives you the best Return on Investment I remember my first introduction to an employee training program. It was a few pages stapled to a mimeographed cover: "Welcome to ACME's Company Rules and Policies". I always worked in the service industry where the entry bar was so low it would challenge [...]
Why winning an industry award is a big deal. If you worked hard to achieve recognition in your industry by competing for an industry award, there is little satisfaction in coming close. The consolation prize is the lesson learned: failure makes you smarter. Mia Pearson wrote in her Globe and Mail article: Is it worth [...]
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