What is a call protocol?
imajery2024-04-15T10:50:32-04:00A call answering service protocol refers to the client information, instructions, procedures and etiquette when managing your calls.
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Can I preview scripts before my account goes “live”?
imajery2024-04-09T11:50:58-04:00i24 Call Management Solutions is one of the few call-answering services that provide a live demonstration before the service is initiated. The client will participate in a detailed tour of their account. They will see how the agent will manage the caller’s exchange from “Hello…” to “Goodbye…”. If changes are to be made, this [...]
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How does an agent know what to say to my callers?
imajery2024-04-09T11:54:27-04:00When a call comes in, the agent will follow a scripted greeting tailored to the business and the type of call received. They then may ask a series of questions to gather information from the caller, such as their name, phone number, and reason for calling. Suppose an agent cannot resolve the caller’s issue or answer [...]
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Is there a difference between a call answering service and a call centre?
imajery2024-04-09T11:50:22-04:00While both handle telephone calls, the call management service typically handles only inbound calls to a business; it takes messages, routes them to the business and provides essential information to callers. In comparison, the call center handles high volumes of inbound and outbound calls for businesses. Its agents are usually trained to answer callers' [...]
