Is there a difference between a call answering service and a call centre?
imajery2024-04-09T11:50:22-04:00While both handle telephone calls, the call management service typically handles only inbound calls to a business; it takes messages, routes them to the business and provides essential information to callers. In comparison, the call center handles high volumes of inbound and outbound calls for businesses. Its agents are usually trained to answer callers' [...]