{"id":139189,"date":"2025-10-09T14:16:51","date_gmt":"2025-10-09T18:16:51","guid":{"rendered":"https:\/\/i24imag1dev.wpenginepowered.com\/call-handling-quick-score\/"},"modified":"2025-12-22T11:27:11","modified_gmt":"2025-12-22T16:27:11","slug":"evaluation-rapide-de-la-gestion-des-appels","status":"publish","type":"page","link":"https:\/\/i24image.com\/fr\/evaluation-rapide-de-la-gestion-des-appels\/","title":{"rendered":"\u00c9valuation rapide de la gestion des appels"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"139189\" class=\"elementor elementor-139189 elementor-139186\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-066c09a e-flex e-con-boxed e-con e-parent\" data-id=\"066c09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2882335 elementor-widget elementor-widget-heading\" data-id=\"2882335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"> \u00c9valuation rapide de la gestion des appels<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d659a06 eael-gravity-form-button-custom elementor-widget elementor-widget-eael-gravity-form\" data-id=\"d659a06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-contact-form eael-gravity-form eael-contact-form-align-default\">\n\t\t        <script>\nvar 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                       <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_31' id='gform_31'  action='\/fr\/wp-json\/wp\/v2\/pages\/139189#gf_31' data-formid='31' novalidate><div id='gf_page_steps_31' class='gf_page_steps'><div id='gf_step_31_1' class='gf_step gf_step_active gf_step_first'><span class='gf_step_number'>1<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_2' class='gf_step gf_step_next gf_step_pending'><span class='gf_step_number'>2<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_3' class='gf_step gf_step_pending'><span class='gf_step_number'>3<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_4' class='gf_step gf_step_pending'><span class='gf_step_number'>4<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_5' class='gf_step gf_step_pending'><span class='gf_step_number'>5<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_6' class='gf_step gf_step_pending'><span class='gf_step_number'>6<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_7' class='gf_step gf_step_pending'><span class='gf_step_number'>7<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_8' class='gf_step gf_step_pending'><span class='gf_step_number'>8<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_9' class='gf_step gf_step_pending'><span class='gf_step_number'>9<\/span><span class='gf_step_label'><\/span><\/div><div id='gf_step_31_10' class='gf_step gf_step_last gf_step_pending'><span class='gf_step_number'>10<\/span><span class='gf_step_label'><\/span><\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_31_1' class='gform_page ' data-js='page-field-id-0' >\n\t\t\t\t\t<div class='gform_page_fields'><div id='gform_fields_31' class='gform_fields top_label form_sublabel_above description_below validation_below'><div id=\"field_31_30\" class=\"gfield gfield--type-section gsection field_sublabel_above gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">Est-ce que votre gestion des appels vous fait perdre des clients ?<\/h3><div class='gsection_description' id='gfield_description_31_30'><strong>Instructions: <\/strong>R\u00e9pondez \u00e0 ces 9 questions rapides pour d\u00e9couvrir des inefficacit\u00e9s cach\u00e9es dans votre gestion des appels. Les r\u00e9sultats peuvent \u00eatre tr\u00e8s r\u00e9v\u00e9lateurs! <\/div><\/div><fieldset id=\"field_31_1\" class=\"gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_31_1'>\n                            \n                            <span id='input_31_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_31_1_3' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                    <input type='text' name='input_1.3' id='input_31_1_3' value=''   aria-required='true'    autocomplete=\"given-name\" \/>\n                                                <\/span>\n                            \n                            <span id='input_31_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_31_1_6' class='gform-field-label gform-field-label--type-sub '>Nom<\/label>\n                                                            <input type='text' name='input_1.6' id='input_31_1_6' value=''   aria-required='true'    autocomplete=\"family-name\" \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_31_51\" class=\"gfield gfield--type-phone gfield--width-half field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_31_51'>T\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_51' id='input_31_51' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_31_2\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_31_2'>Courriel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_31_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                        <\/div><\/div><div id=\"field_31_3\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_31_3'>Compagnie<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_31_3' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_31_28\" class=\"gfield gfield--type-consent gfield--type-choice gfield--width-full field_sublabel_above gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentement \u00e0 \u00eatre contact\u00e9<\/legend><div class='ginput_container ginput_container_consent'><input name='input_28.1' id='input_31_28_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_31_28\"  aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_31_28_1' >J\u2019accepte la politique de confidentialit\u00e9.<\/label><input type='hidden' name='input_28.2' value='J\u2019accepte la politique de confidentialit\u00e9.' class='gform_hidden' \/><input type='hidden' name='input_28.3' value='6' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_31_28' tabindex='0'>En soumettant vos r\u00e9ponses \u00e0 ce questionnaire, vous reconnaissez et acceptez que nous puissions communiquer avec vous en utilisant les renseignements fournis.<br \/>\n<br \/>\nVotre participation constitue votre consentement \u00e0 recevoir des communications de suivi li\u00e9es \u00e0 ce questionnaire, \u00e0 nos services ou \u00e0 d\u2019autres mises \u00e0 jour pertinentes.<\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_31_27' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_2' class='gform_page' data-js='page-field-id-27' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_2' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_31\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >1. Connaissance du volume d\u2019appels : Connaissez-vous votre volume d\u2019appels quotidien moyen sur l\u2019ensemble de vos canaux ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_31'>\n\t\t\t<div class='gchoice gchoice_31_31_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_31' type='radio' value='2'  id='choice_31_31_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_31_0' id='label_31_31_0' class='gform-field-label gform-field-label--type-inline'>Oui, suivi en temps r\u00e9el<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_31_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_31' type='radio' value='1'  id='choice_31_31_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_31_1' id='label_31_31_1' class='gform-field-label gform-field-label--type-inline'>Estimation approximative<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_31_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_31' type='radio' value='0'  id='choice_31_31_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_31_2' id='label_31_31_2' class='gform-field-label gform-field-label--type-inline'>Aucune id\u00e9e<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_34' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_34' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_3' class='gform_page' data-js='page-field-id-34' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_3' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_33\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >2. Suivi des appels manqu\u00e9s  : \u00c0 quelle vitesse votre \u00e9quipe r\u00e9pond-elle aux appels manqu\u00e9s ou aux messages vocaux ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_33'>\n\t\t\t<div class='gchoice gchoice_31_33_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_33' type='radio' value='3'  id='choice_31_33_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_33_0' id='label_31_33_0' class='gform-field-label gform-field-label--type-inline'>Dans les 5 minutes<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_33_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_33' type='radio' value='2'  id='choice_31_33_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_33_1' id='label_31_33_1' class='gform-field-label gform-field-label--type-inline'>Dans l\u2019heure<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_33_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_33' type='radio' value='1'  id='choice_31_33_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_33_2' id='label_31_33_2' class='gform-field-label gform-field-label--type-inline'>Le m\u00eame jour<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_33_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_33' type='radio' value='0'  id='choice_31_33_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_33_3' id='label_31_33_3' class='gform-field-label gform-field-label--type-inline'>Nous n\u2019avons pas de processus de suivi constant<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_35' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_35' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_4' class='gform_page' data-js='page-field-id-35' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_4' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_37\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >3. Suivi des appels non r\u00e9pondus  : Faites-vous le suivi des appels manqu\u00e9s ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_37'>\n\t\t\t<div class='gchoice gchoice_31_37_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='2'  id='choice_31_37_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_37_0' id='label_31_37_0' class='gform-field-label gform-field-label--type-inline'>Oui, chaque appel manqu\u00e9 est consign\u00e9 et suivi<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_37_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='1'  id='choice_31_37_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_37_1' id='label_31_37_1' class='gform-field-label gform-field-label--type-inline'>Parfois<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_37_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_37' type='radio' value='0'  id='choice_31_37_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_37_2' id='label_31_37_2' class='gform-field-label gform-field-label--type-inline'>Non<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_39' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_39' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_5' class='gform_page' data-js='page-field-id-39' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_5' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_40\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >4. Logique d\u2019aiguillage des appels  :  Comment vos appels entrants sont-ils achemin\u00e9s ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_40'>\n\t\t\t<div class='gchoice gchoice_31_40_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_40' type='radio' value='2'  id='choice_31_40_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_40_0' id='label_31_40_0' class='gform-field-label gform-field-label--type-inline'>Aiguillage intelligent selon le type d\u2019appelant ou l\u2019urgence<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_40_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_40' type='radio' value='1'  id='choice_31_40_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_40_1' id='label_31_40_1' class='gform-field-label gform-field-label--type-inline'>Aiguillage manuel ou en rotation simple<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_40_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_40' type='radio' value='0'  id='choice_31_40_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_40_2' id='label_31_40_2' class='gform-field-label gform-field-label--type-inline'>Aucun aiguillage \u2013 les appels vont \u00e0 une ligne g\u00e9n\u00e9rale<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_41' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_41' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_6' class='gform_page' data-js='page-field-id-41' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_6' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_42\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >5. Couverture hors des heures d\u2019ouverture  :  Que se passe-t-il lorsqu\u2019une personne appelle en dehors des heures d\u2019affaires ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_42'>\n\t\t\t<div class='gchoice gchoice_31_42_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_42' type='radio' value='3'  id='choice_31_42_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_42_0' id='label_31_42_0' class='gform-field-label gform-field-label--type-inline'>Aiguillage automatique vers le personnel de garde ou bo\u00eete vocale avec rappel<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_42_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_42' type='radio' value='1'  id='choice_31_42_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_42_1' id='label_31_42_1' class='gform-field-label gform-field-label--type-inline'>Bo\u00eete vocale seulement<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_42_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_42' type='radio' value='0'  id='choice_31_42_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_42_2' id='label_31_42_2' class='gform-field-label gform-field-label--type-inline'>Aucune couverture<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_43' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_43' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_7' class='gform_page' data-js='page-field-id-43' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_7' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_44\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >6. R\u00e9solution au premier appel  :  \u00c0 quelle fr\u00e9quence les probl\u00e8mes sont-ils r\u00e9gl\u00e9s d\u00e8s le premier appel ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_44'>\n\t\t\t<div class='gchoice gchoice_31_44_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_44' type='radio' value='2'  id='choice_31_44_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_44_0' id='label_31_44_0' class='gform-field-label gform-field-label--type-inline'>Fr\u00e9quemment<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_44_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_44' type='radio' value='1'  id='choice_31_44_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_44_1' id='label_31_44_1' class='gform-field-label gform-field-label--type-inline'>Occasionnellement<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_44_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_44' type='radio' value='0'  id='choice_31_44_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_44_2' id='label_31_44_2' class='gform-field-label gform-field-label--type-inline'>Rarement<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_45' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_45' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_8' class='gform_page' data-js='page-field-id-45' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_8' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_46\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >7. Protocoles d\u2019escalade  :  Avez-vous des parcours clairs d\u2019escalade pour les appels urgents ou complexes ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_46'>\n\t\t\t<div class='gchoice gchoice_31_46_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_46' type='radio' value='2'  id='choice_31_46_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_46_0' id='label_31_46_0' class='gform-field-label gform-field-label--type-inline'>Oui, document\u00e9s et automatis\u00e9s<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_46_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_46' type='radio' value='1'  id='choice_31_46_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_46_1' id='label_31_46_1' class='gform-field-label gform-field-label--type-inline'>Informels ou manuels<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_46_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_46' type='radio' value='0'  id='choice_31_46_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_46_2' id='label_31_46_2' class='gform-field-label gform-field-label--type-inline'>Non<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_47' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_47' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_9' class='gform_page' data-js='page-field-id-47' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_9' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_48\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >8. Exp\u00e9rience de l\u2019appelant  : Comment \u00e9valueriez-vous l\u2019exp\u00e9rience de vos appelants ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_48'>\n\t\t\t<div class='gchoice gchoice_31_48_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='2'  id='choice_31_48_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_48_0' id='label_31_48_0' class='gform-field-label gform-field-label--type-inline'>Fluide et professionnelle<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_48_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='1'  id='choice_31_48_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_48_1' id='label_31_48_1' class='gform-field-label gform-field-label--type-inline'>Ad\u00e9quate mais inconstante<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_48_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='0'  id='choice_31_48_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_48_2' id='label_31_48_2' class='gform-field-label gform-field-label--type-inline'>Frustrante ou confuse<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_31_49' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_31_49' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_31_10' class='gform_page' data-js='page-field-id-49' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_31_10' class='gform_fields top_label form_sublabel_above description_below validation_below'><fieldset id=\"field_31_50\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >9. Utilisation de l\u2019analytique des appels  :  Utilisez-vous des donn\u00e9es analytiques pour am\u00e9liorer la gestion de vos appels ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_31_50'>\n\t\t\t<div class='gchoice gchoice_31_50_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_50' type='radio' value='2'  id='choice_31_50_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_50_0' id='label_31_50_0' class='gform-field-label gform-field-label--type-inline'>Oui, r\u00e9guli\u00e8rement<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_31_50_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_50' type='radio' value='1'  id='choice_31_50_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_31_50_1' id='label_31_50_1' class='gform-field-label gform-field-label--type-inline'>Occasionnellement<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice 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Instructions: R\u00e9pondez \u00e0 ces 9 questions rapides pour d\u00e9couvrir des inefficacit\u00e9s cach\u00e9es dans votre gestion des appels. Les r\u00e9sultats peuvent \u00eatre tr\u00e8s r\u00e9v\u00e9lateurs! Nom(N\u00e9cessaire) Pr\u00e9nom Nom T\u00e9l\u00e9phoneCourriel(N\u00e9cessaire) Compagnie(N\u00e9cessaire) Consentement \u00e0 \u00eatre contact\u00e9 J\u2019accepte la politique [&hellip;]<\/p>\n","protected":false},"author":455,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-139189","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00c9valuation rapide de la gestion des appels - i24<\/title>\n<meta name=\"description\" content=\"R\u00e9pondez \u00e0 quelques questions et d\u00e9couvrez en moins de 3 minutes si votre gestion des appels soutient vraiment vos op\u00e9rations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i24image.com\/fr\/evaluation-rapide-de-la-gestion-des-appels\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/evaluation-rapide-de-la-gestion-des-appels\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/evaluation-rapide-de-la-gestion-des-appels\\\/\"},\"author\":{\"name\":\"Emily Jones\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#\\\/schema\\\/person\\\/6bcd7d32923519fdfcdbe4e6e9055b0a\"},\"headline\":\"\u00c9valuation rapide de la gestion des appels\",\"datePublished\":\"2025-10-09T18:16:51+00:00\",\"dateModified\":\"2025-12-22T16:27:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/evaluation-rapide-de-la-gestion-des-appels\\\/\"},\"wordCount\":399,\"publisher\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#organization\"},\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/evaluation-rapide-de-la-gestion-des-appels\\\/\",\"url\":\"https:\\\/\\\/i24image.com\\\/fr\\\/evaluation-rapide-de-la-gestion-des-appels\\\/\",\"name\":\"\u00c9valuation rapide de la gestion des appels - 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