{"id":139596,"date":"2022-04-02T06:17:06","date_gmt":"2022-04-02T10:17:06","guid":{"rendered":"https:\/\/i24image.com\/guides\/"},"modified":"2025-12-22T11:31:29","modified_gmt":"2025-12-22T16:31:29","slug":"guides","status":"publish","type":"page","link":"https:\/\/i24image.com\/fr\/guides\/","title":{"rendered":"Documents et guides de l\u2019utilisateur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"139596\" class=\"elementor elementor-139596 elementor-134209\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0f111e e-con-full e-flex e-con e-parent\" data-id=\"1c0f111e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24cbc867 i24-hero-image-right elementor-widget elementor-widget-image\" data-id=\"24cbc867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1776\" height=\"2408\" src=\"https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman.webp\" class=\"attachment-full size-full wp-image-139588\" alt=\"\" srcset=\"https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman.webp 1776w, https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman-221x300.webp 221w, https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman-755x1024.webp 755w, https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman-768x1041.webp 768w, https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman-1133x1536.webp 1133w, https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman-1510x2048.webp 1510w\" sizes=\"(max-width: 1776px) 100vw, 1776px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e7d0f71 e-flex e-con-boxed e-con e-child\" data-id=\"4e7d0f71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f13499 e-con-full e-flex e-con e-child\" data-id=\"2f13499\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1c4cd elementor-widget elementor-widget-text-editor\" data-id=\"8a1c4cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documents et<br \/><strong>guides<span class=\"dot\">.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64c2234 e-flex e-con-boxed e-con e-parent\" data-id=\"64c2234\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7e8836d e-con-full e-flex e-con e-child\" data-id=\"7e8836d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a9bff8 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-right elementor-widget elementor-widget-divider\" data-id=\"4a9bff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<h1 class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tGuides\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df823b1 elementor-widget elementor-widget-text-editor\" data-id=\"df823b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Documents \n<\/strong> et <br \/><strong>guide vid\u00e9o<span class=\"dot\">.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2163aff elementor-widget elementor-widget-text-editor\" data-id=\"2163aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bienvenue dans le r\u00e9pertoire des documents d\u2019assistance et des guides d\u2019utilisation de i24. Sur votre droite, vous trouverez des PDF t\u00e9l\u00e9chargeables contenant les instructions pour les fonctions cl\u00e9s de votre programme.\u00a0<\/p>\n<p>Cliquez sur la vid\u00e9o pour obtenir notre guide d\u2019utilisation des fonctions de votre \u00abPortail Web Client\u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-481f570 elementor-widget elementor-widget-elementskit-video\" data-id=\"481f570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-video-frame\" data-video-setting=\"{&quot;videoVolume&quot;:&quot;horizontal&quot;,&quot;startVolume&quot;:0.8,&quot;videoType&quot;:&quot;iframe&quot;,&quot;videoClass&quot;:&quot;mfp-fade&quot;,&quot;videoStyle&quot;:&quot;inline&quot;,&quot;videoTypeName&quot;:&quot;youtube&quot;,&quot;autoplay&quot;:false,&quot;muted&quot;:false,&quot;loop&quot;:false}\">\n\t\t\t<div class=\"ekit-inline-video-content  ekit-video-inline-overlay-wrapper \">\n\t\t\t\t\n<a class=\"ekit_icon_button glow-ripple ekit-video-inline-btn\" aria-label=\"video-inline\">\n\t\t\t\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-play\"><\/i>\t\t<\/a>\n\t\t\t\t<iframe src=\"https:\/\/www.youtube.com\/embed\/1l8IDtLg8vY?feature=oembed?playlist=1l8IDtLg8vY&#038;mute=0&#038;autoplay=0&#038;loop=no&#038;controls=1&#038;start=0&#038;end=\" allow=\"autoplay\" allowfullscreen><\/iframe>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"ekit-inline-video-overlay-image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i24image.com\/wp-content\/uploads\/2023\/05\/Client-Instruction-cover-EN-web-1.png\" alt=\"Overlay Image\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71e8d37 e-con-full e-flex e-con e-child\" data-id=\"71e8d37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25404c0 elementor-widget elementor-widget-text-editor\" data-id=\"25404c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>pdf <\/b>documents<strong><span class=\"dot\">.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b7796 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"69b7796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/wp-content\/uploads\/2024\/06\/Instruction-CHECK-IN-FR.pdf\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Instructions \u00ab Check-in \u00bb pour nos clients<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/wp-content\/uploads\/2024\/06\/June-25-glossaire-de-termes-1-1.pdf\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Glossaire de termes<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/wp-content\/uploads\/2024\/06\/I24-Portail-des-conges-Guide-dinstructions-1.pdf\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">i24 Portail des conge\u0301s \u2013 Guide d\u2019instructions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/wp-content\/uploads\/2024\/06\/SMS-Confirmation-FR_4.0-1.pdf\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Instructions pour SMS Confirmation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/wp-content\/uploads\/2024\/06\/Instruction-MTW-FR-PDF.pdf\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manuel pour le portail client<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/fr\/qu-est-ce-qu-un-modele-de-service-partage-5\/\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Qu\u2019est-ce qu\u2019un mod\u00e8le de service partag\u00e9?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2726d elementor-widget elementor-widget-text-editor\" data-id=\"0e2726d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>autres <\/b>ressources<strong><span class=\"dot\">.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3be7282 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3be7282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/i24image.com\/fr\/creez-un-lien-vers-votre-portail-client\/\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comment ajouter un raccourci \u00e0 votre portail client sur votre appareil mobile<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efcd65b e-flex e-con-boxed e-con e-parent\" data-id=\"efcd65b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cea0dea elementor-widget elementor-widget-text-editor\" data-id=\"cea0dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous ne trouvez pas ce que vous cherchez dans cette section, n\u2019h\u00e9sitez pas \u00e0 nous contacter et nous serons heureux de vous aider, 24 h\/24 et 7 j\/7!<\/p>\n<p>Par courriel : service@i24image.com<\/p>\n<p>Par t\u00e9l\u00e9phone : 1-866-301-4190<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Documents etguides. Guides Documents et guide vid\u00e9o. Bienvenue dans le r\u00e9pertoire des documents d\u2019assistance et des guides d\u2019utilisation de i24. Sur votre droite, vous trouverez des PDF t\u00e9l\u00e9chargeables contenant les instructions pour les fonctions cl\u00e9s de votre programme.\u00a0 Cliquez sur la vid\u00e9o pour obtenir notre guide d\u2019utilisation des fonctions de votre \u00abPortail Web Client\u00bb. pdf [&hellip;]<\/p>\n","protected":false},"author":455,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-139596","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Documents et guides de l\u2019utilisateur - i24 Call Management Solutions<\/title>\n<meta name=\"description\" content=\"T\u00e9l\u00e9chargez des documents, fiches pratiques et guides sur la gestion des appels, le service 24\/7 et la r\u00e9ception virtuelle, pens\u00e9s pour les entreprises du Qu\u00e9bec.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i24image.com\/fr\/guides\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/\"},\"author\":{\"name\":\"Emily Jones\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#\\\/schema\\\/person\\\/6bcd7d32923519fdfcdbe4e6e9055b0a\"},\"headline\":\"Documents et guides de l\u2019utilisateur\",\"datePublished\":\"2022-04-02T10:17:06+00:00\",\"dateModified\":\"2025-12-22T16:31:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/\"},\"wordCount\":160,\"publisher\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/documents-hero-woman.webp\",\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/\",\"url\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/\",\"name\":\"Documents et guides de l\u2019utilisateur - i24 Call Management Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/documents-hero-woman.webp\",\"datePublished\":\"2022-04-02T10:17:06+00:00\",\"dateModified\":\"2025-12-22T16:31:29+00:00\",\"description\":\"T\u00e9l\u00e9chargez des documents, fiches pratiques et guides sur la gestion des appels, le service 24\\\/7 et la r\u00e9ception virtuelle, pens\u00e9s pour les entreprises du Qu\u00e9bec.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/documents-hero-woman.webp\",\"contentUrl\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/documents-hero-woman.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/guides\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/i24image.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Documents et guides de l\u2019utilisateur\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/i24image.com\\\/fr\\\/\",\"name\":\"i24\",\"description\":\"Call Management Solutions\",\"publisher\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/i24image.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#organization\",\"name\":\"i24 Call Management Solutions\",\"url\":\"https:\\\/\\\/i24image.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/cropped-squared-logo-i24-dark-FR.png\",\"contentUrl\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/cropped-squared-logo-i24-dark-FR.png\",\"width\":512,\"height\":512,\"caption\":\"i24 Call Management Solutions\"},\"image\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/i24Call\",\"https:\\\/\\\/x.com\\\/i24call\",\"https:\\\/\\\/www.instagram.com\\\/i24_call_management_solutions\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/image24\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCGfxMRkQyiET0RK70gN9sUQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#\\\/schema\\\/person\\\/6bcd7d32923519fdfcdbe4e6e9055b0a\",\"name\":\"Emily Jones\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Documents et guides de l\u2019utilisateur - i24 Call Management Solutions","description":"T\u00e9l\u00e9chargez des documents, fiches pratiques et guides sur la gestion des appels, le service 24\/7 et la r\u00e9ception virtuelle, pens\u00e9s pour les entreprises du Qu\u00e9bec.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/i24image.com\/fr\/guides\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/i24image.com\/fr\/guides\/#article","isPartOf":{"@id":"https:\/\/i24image.com\/fr\/guides\/"},"author":{"name":"Emily Jones","@id":"https:\/\/i24image.com\/fr\/#\/schema\/person\/6bcd7d32923519fdfcdbe4e6e9055b0a"},"headline":"Documents et guides de l\u2019utilisateur","datePublished":"2022-04-02T10:17:06+00:00","dateModified":"2025-12-22T16:31:29+00:00","mainEntityOfPage":{"@id":"https:\/\/i24image.com\/fr\/guides\/"},"wordCount":160,"publisher":{"@id":"https:\/\/i24image.com\/fr\/#organization"},"image":{"@id":"https:\/\/i24image.com\/fr\/guides\/#primaryimage"},"thumbnailUrl":"https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman.webp","inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/i24image.com\/fr\/guides\/","url":"https:\/\/i24image.com\/fr\/guides\/","name":"Documents et guides de l\u2019utilisateur - i24 Call Management Solutions","isPartOf":{"@id":"https:\/\/i24image.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/i24image.com\/fr\/guides\/#primaryimage"},"image":{"@id":"https:\/\/i24image.com\/fr\/guides\/#primaryimage"},"thumbnailUrl":"https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman.webp","datePublished":"2022-04-02T10:17:06+00:00","dateModified":"2025-12-22T16:31:29+00:00","description":"T\u00e9l\u00e9chargez des documents, fiches pratiques et guides sur la gestion des appels, le service 24\/7 et la r\u00e9ception virtuelle, pens\u00e9s pour les entreprises du Qu\u00e9bec.","breadcrumb":{"@id":"https:\/\/i24image.com\/fr\/guides\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/i24image.com\/fr\/guides\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/i24image.com\/fr\/guides\/#primaryimage","url":"https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman.webp","contentUrl":"https:\/\/i24image.com\/wp-content\/uploads\/2025\/10\/documents-hero-woman.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/i24image.com\/fr\/guides\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/i24image.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Documents et guides de l\u2019utilisateur"}]},{"@type":"WebSite","@id":"https:\/\/i24image.com\/fr\/#website","url":"https:\/\/i24image.com\/fr\/","name":"i24","description":"Call Management Solutions","publisher":{"@id":"https:\/\/i24image.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/i24image.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/i24image.com\/fr\/#organization","name":"i24 Call Management Solutions","url":"https:\/\/i24image.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/i24image.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/i24image.com\/wp-content\/uploads\/2026\/02\/cropped-squared-logo-i24-dark-FR.png","contentUrl":"https:\/\/i24image.com\/wp-content\/uploads\/2026\/02\/cropped-squared-logo-i24-dark-FR.png","width":512,"height":512,"caption":"i24 Call Management Solutions"},"image":{"@id":"https:\/\/i24image.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/i24Call","https:\/\/x.com\/i24call","https:\/\/www.instagram.com\/i24_call_management_solutions\/","https:\/\/www.linkedin.com\/company\/image24","https:\/\/www.youtube.com\/channel\/UCGfxMRkQyiET0RK70gN9sUQ"]},{"@type":"Person","@id":"https:\/\/i24image.com\/fr\/#\/schema\/person\/6bcd7d32923519fdfcdbe4e6e9055b0a","name":"Emily Jones"}]}},"_links":{"self":[{"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/pages\/139596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/users\/455"}],"replies":[{"embeddable":true,"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/comments?post=139596"}],"version-history":[{"count":0,"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/pages\/139596\/revisions"}],"wp:attachment":[{"href":"https:\/\/i24image.com\/fr\/wp-json\/wp\/v2\/media?parent=139596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}