{"id":132026,"date":"2020-08-13T12:31:54","date_gmt":"2020-08-13T16:31:54","guid":{"rendered":"https:\/\/i24imag1dev.wpenginepowered.com\/?p=132026"},"modified":"2026-02-13T09:06:26","modified_gmt":"2026-02-13T14:06:26","slug":"probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique","status":"publish","type":"post","link":"https:\/\/i24image.com\/fr\/blog\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\/","title":{"rendered":"Probl\u00e8me : Pas de r\u00e9ponse\/attente interminable Solution : Service de r\u00e9ponse t\u00e9l\u00e9phonique"},"content":{"rendered":"<h2><span style=\"font-size: 20px;\">Avez-vous pens\u00e9 \u00e0 confier vos appels \u00e0 un service de r\u00e9ponse t\u00e9l\u00e9phonique?<\/span><\/h2>\n<p>Vous serez peut-\u00eatre surpris d\u2019apprendre que, selon ce <a href=\"https:\/\/aircall.io\/blog\/customer-happiness\/missed-calls\/\">sondage<\/a> publi\u00e9 en 2019, <strong>80\u00a0% de toutes les communications d\u2019affaires se font au t\u00e9l\u00e9phone. <\/strong>C\u2019est exact. Malgr\u00e9 la popularit\u00e9 des textos, des formulaires en ligne et du clavardage, lorsqu\u2019il s\u2019agit de prendre une d\u00e9cision d\u2019affaires, la plupart d\u2019entre nous voulons encore parler \u00e0 quelqu\u2019un; c&rsquo;est pourquoi les services de r\u00e9ponse t\u00e9l\u00e9phonique sont toujours pertinents.<\/p>\n<p>On re\u00e7oit des appels pour toutes sortes de raisons. Chaque appel n\u2019est pas un client potentiel, mais comment le savoir sans r\u00e9pondre au t\u00e9l\u00e9phone?<\/p>\n<p>Vous souvenez-vous du bon vieux temps o\u00f9 la seule fa\u00e7on de joindre quelqu\u2019un \u00e9tait le t\u00e9l\u00e9phone? Lorsque les entreprises engageaient des \u00ab\u00a0t\u00e9l\u00e9phonistes\u00a0\u00bb? L\u2019\u00e9poque archa\u00efque o\u00f9 l\u2019on composait un num\u00e9ro, une t\u00e9l\u00e9phoniste r\u00e9pondait et nous connectait avec la personne qu\u2019on voulait joindre.<\/p>\n<p>La technologie des t\u00e9l\u00e9communications a bien \u00e9volu\u00e9 depuis. Compte tenu de toutes les options dont nous disposons, je suis surpris par la statistique qui pr\u00e9c\u00e8de, \u00e0 savoir que 80 % d\u2019entre nous pr\u00e9f\u00e9rons encore le t\u00e9l\u00e9phone.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-133409 alignleft\" src=\"https:\/\/i24image.com\/wp-content\/uploads\/2021\/05\/Pourquoi-des-appels-restent-ils-sans-re\u0301ponse-600x900-1.png\" alt=\"\" width=\"256\" height=\"384\" srcset=\"https:\/\/i24image.com\/wp-content\/uploads\/2021\/05\/Pourquoi-des-appels-restent-ils-sans-re\u0301ponse-600x900-1.png 600w, https:\/\/i24image.com\/wp-content\/uploads\/2021\/05\/Pourquoi-des-appels-restent-ils-sans-re\u0301ponse-600x900-1-200x300.png 200w, https:\/\/i24image.com\/wp-content\/uploads\/2021\/05\/Pourquoi-des-appels-restent-ils-sans-re\u0301ponse-600x900-1-400x600.png 400w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/><\/p>\n<p>Nos pratiques en mati\u00e8re de RH, toutefois, n\u2019ont pas suivi le rythme. Les r\u00e9ceptionnistes, dont le travail consistait jadis \u00e0 r\u00e9pondre au t\u00e9l\u00e9phone, sont devenues des \u00ab infirmi\u00e8res de triage aux urgences\u00a0\u00bb qui g\u00e8rent des appels, des courriels, des textos, la poste, les visiteurs et les livraisons. Puisque les visiteurs et les livraisons n\u00e9cessitent une attention imm\u00e9diate, qu\u2019est-ce qui arrive aux autres demandes, \u00e0 votre avis? Lorsqu\u2019il reste du temps, courriels et textos re\u00e7oivent une r\u00e9ponse. Le courrier, quant \u00e0 lui, attend patiemment sur le pupitre, et les appelants, eux\u2026<\/p>\n<ul>\n<li>Comptent les sonneries du t\u00e9l\u00e9phone jusqu\u2019\u00e0 ce qu\u2019ils perdent patience et raccrochent.<\/li>\n<\/ul>\n<p>Ou<\/p>\n<ul>\n<li>Sont imm\u00e9diatement transf\u00e9r\u00e9s dans une bo\u00eete vocale qui leur offre une litanie d\u2019options.<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: circle;\">\n<li>Pour r\u00e9p\u00e9ter ces options\u2026<em> (pas le choix, \u00e0 moins d\u2019avoir tout not\u00e9 dans un tableur) <\/em>faites le 9<\/li>\n<li>Pour joindre la personne que vous d\u00e9sirez, raccrochez et composez le 555-555-5555. <em>Vous remarquez la ressemblance avec ZZZZZZ&#8230; <\/em>?)<\/li>\n<li>La personne que vous d\u00e9sirez \u2026 <em>(d\u00e9connect\u00e9 \u2013 et on recommence!)<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Ou<\/p>\n<ul>\n<li>Patientent pendant une \u00e9ternit\u00e9 apr\u00e8s avoir \u00e9t\u00e9 mis en attente. Le message enregistr\u00e9 qui interrompt la version cosmique de \u00ab\u00a0Clair de lune\u00a0\u00bb pour vous assurer que votre appel est important n\u2019a rien de rassurant. (clic)<\/li>\n<\/ul>\n<p>L\u2019externalisation de la gestion de vos appels \u00e0 un service de r\u00e9ponse t\u00e9l\u00e9phonique est une option des plus sens\u00e9es.<\/p>\n<p>C\u2019est beaucoup moins cher que d\u2019engager votre propre r\u00e9ceptionniste (si cela est encore possible).<\/p>\n<p>Les professionnels qui traitent vos appels re\u00e7oivent des formations intensives et continues.<\/p>\n<p>La derni\u00e8re fois que votre personnel a re\u00e7u une formation sur les r\u00e9ponses t\u00e9l\u00e9phonique, \u00e7a remonte \u00e0 quand?<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-132031\" src=\"https:\/\/i24image.com\/wp-content\/uploads\/2020\/08\/Merci-de-patienter-e1597336106982.png\" alt=\"Probl\u00e8me : Pas de r\u00e9ponse\/attente interminable Solution : Service de r\u00e9ponse t\u00e9l\u00e9phonique\" width=\"350\" height=\"258\" \/><\/p>\n<p>La v\u00e9rit\u00e9, maintenant. Je m\u2019appelle Ray Hiltz, je suis le directeur du marketing num\u00e9rique chez <a href=\"https:\/\/i24image.com\/fr\/\">i24 Solutions de gestion d\u2019appels<\/a>. Je l\u2019avoue, j\u2019aimerais vous compter comme client, mais ceci n\u2019est pas un argumentaire de vente, c\u2019est un plaidoyer de la part de quelqu\u2019un qui a trop souvent \u00e9t\u00e9 \u00e0 l\u2019autre bout de la ligne.<\/p>\n<p>Parce que je travaille dans le domaine de la r\u00e9ponse t\u00e9l\u00e9phonique, je perds rapidement patience devant un pi\u00e8tre service \u00e0 la client\u00e8le. Lorsque j\u2019entre chez l\u2019optom\u00e9triste et que je vois la r\u00e9ceptionniste essayer de fixer un rendez-vous avec le client devant elle pendant que le t\u00e9l\u00e9phone sonne sans arr\u00eat, je dois me retenir de ne pas sauter par-dessus le pupitre et r\u00e9pondre \u00e0 sa place.<\/p>\n<p>Nous sommes tous les clients de quelqu\u2019un d\u2019autre. Demandez-vous ce qui vous rend dingue, puis essayez de ne pas le faire vous-m\u00eame. Cherchons moins \u00e0 cr\u00e9er des syst\u00e8mes qui am\u00e9liorent nos vies, et plus \u00e0 faciliter la vie de nos clients.<\/p>\n<p>Ils vous remercieront \u2013 mieux encore, ils vous payeront.<\/p>\n<p>Des clients m\u2019ont parl\u00e9 de la quantit\u00e9 de stress que g\u00e9n\u00e8re la pand\u00e9mie de COVID-19. Entre l\u2019installation des employ\u00e9s \u00e0 domicile et, dor\u00e9navant, la planification d\u2019un retour limit\u00e9 au bureau, ils sont reconnaissants de ne pas avoir \u00e0 s\u2019inqui\u00e9ter de rater des occasions d\u2019affaires lorsqu\u2019ils en ont le plus besoin\u2026 et, par cons\u00e9quent, de pouvoir dormir sur leurs deux oreilles la nuit.<\/p>\n<p>Il y a encore plus de pain sur la planche maintenant que nous tentons de retourner \u00e0 la normalit\u00e9. Nous sommes tous dans le m\u00eame bateau. i24 Solutions de gestion d\u2019appels continue de s\u2019adapter aux perturbations qu\u2019apporte le coronavirus.<\/p>\n<p>Comme vous, nous jonglons avec beaucoup de balles\u00a0: comment revenir \u00e0 un mod\u00e8le d\u2019affaires version \u00ab\u00a0nouvelle normalit\u00e9\u00a0\u00bb, comment ajuster les objectifs de revenus, comment ramener (ou non) les employ\u00e9s au bureau et s\u2019adapter physiquement aux restrictions spatiales de la COVID-19. Une balle qui ne fait pas partie du lot, c\u2019est celle de r\u00e9pondre aux appels des clients. Et c\u2019est exactement ce que nous faisons depuis plus de cinquante ans. Alors lancez-nous cette balle, et nous la transformerons en coup de circuit pour vous.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avez-vous pens\u00e9 \u00e0 confier vos appels \u00e0 un service de r\u00e9ponse t\u00e9l\u00e9phonique? Vous serez peut-\u00eatre surpris d\u2019apprendre que, selon ce sondage publi\u00e9 en 2019, 80\u00a0% de toutes les communications d\u2019affaires se font au t\u00e9l\u00e9phone. C\u2019est exact. Malgr\u00e9 la popularit\u00e9 des textos, des formulaires en ligne et du clavardage, lorsqu\u2019il s\u2019agit de prendre une d\u00e9cision d\u2019affaires, [&hellip;]<\/p>\n","protected":false},"author":460,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4040],"tags":[4037,62,3932,134,4048,104,214],"class_list":["post-132026","post","type-post","status-publish","format-standard","hentry","category-service-telephonique","tag-centre-dappel","tag-centres-dappels","tag-communications-daffaires","tag-di24-solutions-de-gestion-dappels","tag-email-management-services-lp","tag-i24","tag-service-de-reponse-telephonique"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Stop aux longues attentes et aux appels sans r\u00e9ponse - i24<\/title>\n<meta name=\"description\" content=\"La sous-traitance de la gestion de vos appels vers un service service de r\u00e9ponse t\u00e9l\u00e9phonique est le meilleur rem\u00e8de les nuits blanches.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/i24image.com\/fr\/blog\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/blog\\\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/blog\\\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\\\/\"},\"author\":{\"name\":\"i24 Content Team\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#\\\/schema\\\/person\\\/d6f9734a81df19fe6c6d1dfded72a920\"},\"headline\":\"Probl\u00e8me : Pas de r\u00e9ponse\\\/attente interminable Solution : Service de r\u00e9ponse t\u00e9l\u00e9phonique\",\"datePublished\":\"2020-08-13T16:31:54+00:00\",\"dateModified\":\"2026-02-13T14:06:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/blog\\\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\\\/\"},\"wordCount\":922,\"publisher\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/blog\\\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i24image.com\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/Merci-de-patienter-e1597336106982.png\",\"keywords\":[\"Centre D'Appel\",\"centres d\u2019appels\",\"communications d\u2019affaires\",\"d\u2019i24 Solutions de gestion d\u2019appels.\",\"Email Management Services LP\",\"i24\",\"service de r\u00e9ponse t\u00e9l\u00e9phonique\"],\"articleSection\":[\"service t\u00e9l\u00e9phonique\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/i24image.com\\\/fr\\\/blog\\\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\\\/\",\"url\":\"https:\\\/\\\/i24image.com\\\/fr\\\/blog\\\/probleme-pas-de-reponse-attente-interminable-solution-service-de-reponse-telephonique\\\/\",\"name\":\"Stop aux longues attentes et aux appels sans r\u00e9ponse - 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