{"id":5848,"date":"2018-06-25T08:00:13","date_gmt":"2018-06-25T12:00:13","guid":{"rendered":"https:\/\/i24imag1dev.wpenginepowered.com\/?p=5848"},"modified":"2025-12-23T10:02:43","modified_gmt":"2025-12-23T15:02:43","slug":"la-voip-est-plus-efficace-quand-de-vraies-personnes-repondent","status":"publish","type":"post","link":"https:\/\/i24image.com\/fr\/blog\/la-voip-est-plus-efficace-quand-de-vraies-personnes-repondent\/","title":{"rendered":"La VoIP est plus efficace quand de vraies personnes r\u00e9pondent"},"content":{"rendered":"

Avec la VoIP, peut-on se passer d\u2019un service de r\u00e9ponse t\u00e9l\u00e9phonique?<\/b><\/span><\/h2>\n

Non, et voici pourquoi.<\/span><\/p>\n

Beaucoup d\u2019entreprises d\u00e9branchent leurs lignes terrestres et se branchent \u00e0 l\u2019infonuagique au moyen de la <\/span>VoIP<\/span><\/a> (voix sur IP)<\/span>.<\/span><\/p>\n

Il y a plusieurs bonnes raisons pour ce faire \u2013 raisons que votre fournisseur de t\u00e9l\u00e9phonie sur IP vous a s\u00fbrement expos\u00e9es. <\/span><\/p>\n

Il a probablement ajout\u00e9 que vous pouviez \u00e9conomiser en \u00e9liminant votre service de r\u00e9ponse t\u00e9l\u00e9phonique; que la VoIP peut g\u00e9rer les appels trop nombreux, hors des heures de travail ou d\u2019urgence.<\/span><\/p>\n

La VoIP est un outil qui nous permet de converser comme avec les lignes terrestres. La diff\u00e9rence, c\u2019est la technologie qu\u2019elle emploie. <\/span><\/p>\n

L\u2019un des arguments de vente de la VoIP est que vous ne raterez un appel gr\u00e2ce \u00e0 la fonction \u00ab\u00a0Trouve-moi\/Suis-moi\u00a0\u00bb. Avec ce syst\u00e8me, si vous ne r\u00e9pondez pas \u00e0 un appel apr\u00e8s trois sonneries, il est achemin\u00e9 \u00e0 un autre num\u00e9ro, puis \u00e0 un autre ensuite, et s\u2019il n\u2019y a toujours pas de r\u00e9ponse, il aboutit \u00e0 une bo\u00eete vocale.<\/span><\/p>\n

Alors oui, votre appelant finira par joindre quelqu\u2019un, mais tenez-vous vraiment \u00e0 ce qu\u2019il subisse toutes ces sonneries en se demandant s\u2019il a fait le bon num\u00e9ro ou, pire encore, si cela vous est \u00e9gal? <\/span><\/p>\n

Assigner aux gens des gardes t\u00e9l\u00e9phoniques n\u2019est pas sans risques non plus. <\/span><\/p>\n

Une des le\u00e7ons que m\u2019ont apprises mes nombreuses ann\u00e9es de gestion de personnel (et d\u2019enfants) est que\u00a0: <\/span><\/p>\n

\u00ab Si tout le monde est responsable, personne n\u2019est responsable. \u00bb<\/p><\/blockquote>\n

Faisons une analogie avec le monde du baseball. <\/span><\/p>\n

Un frappeur cogne la balle au champ centre ext\u00e9rieur. Comme la balle se dirige vers le centre, le voltigeur de gauche ne bouge pas. Ni le voltigeur de droite. Ils assument tous les deux que le voltigeur de centre en fera son affaire. <\/span><\/i><\/p>\n

Mais le voltigeur de centre est aveugl\u00e9 par le soleil, et la balle tombe \u00e0 ses pieds. \u00a0<\/span><\/i><\/p>\n

Pendant que se d\u00e9roule ce petit jeu de cache-cache t\u00e9l\u00e9phonique, votre client essuie une succession de sonneries. Cela peut ais\u00e9ment repr\u00e9senter une minute ou plus de frustration croissante. S\u2019il aboutit dans la bo\u00eete vocale ensuite, votre r\u00e9putation, comme la balle de baseball ci-dessus, tombe \u00e0 plat. Vous avez perdu la chance de convaincre ce client que son appel \u00e9tait important. \u00a0<\/span><\/p>\n

Recourir \u00e0 un service de r\u00e9ponse t\u00e9l\u00e9phonique pour compl\u00e9ter la VoIP, ce n\u2019est pas une d\u00e9pense, c\u2019est une assurance. <\/b><\/span><\/h2>\n

\u00ab La perception du client, voil\u00e0 votre r\u00e9alit\u00e9. \u00bb ~ <\/span>Kate Zabriskie<\/span><\/i><\/p><\/blockquote>\n

Les affaires, c\u2019est personnel.<\/span><\/a> Que l\u2019on fasse du commerce de d\u00e9tail ou interentreprise, au bout du compte, on traite avec des gens.<\/span><\/p>\n

(<\/span><\/i>Tir\u00e9 de<\/span> : \u00a0Rapport\u00a0: Une mauvaise exp\u00e9rience au t\u00e9l\u00e9phone enverra 74 pour cent des clients chez un concurrent)<\/span><\/i><\/p>\n

Une \u00e9tude de l\u2019entreprise d\u2019analyse des appels <\/span><\/i>Invoca<\/span><\/i><\/a> concluait r\u00e9cemment que les exp\u00e9riences n\u00e9gatives avec des entreprises au t\u00e9l\u00e9phone ont un impact sur le RCI et sur la fid\u00e9lit\u00e9. Le sondage de plus de 2000 adultes am\u00e9ricains a trouv\u00e9 que :<\/span><\/i><\/p>\n

– pr\u00e8s de 75 pour cent des r\u00e9pondants \u00e9taient plus susceptibles de choisir un concurrent apr\u00e8s une exp\u00e9rience n\u00e9gative au t\u00e9l\u00e9phone; <\/span><\/i><\/p>\n

– 30 pour cent \u00e9taient plus susceptibles de laisser un commentaire n\u00e9gatif;<\/span><\/i><\/p>\n

– 50 pour cent affirmaient que les longues attentes \u00e9taient l\u2019une de leurs principales frustrations; <\/span><\/i><\/p>\n

– les gens ne voulaient pas non plus \u00ab\u00a0r\u00e9p\u00e9ter la m\u00eame information \u00e0 de multiples repr\u00e9sentants \u00bb.<\/span><\/i><\/p>\n

Les appels laiss\u00e9s sans r\u00e9ponse ou r\u00e9achemin\u00e9s vers une bo\u00eete vocale repr\u00e9sentent une perte de revenu et de r\u00e9putation. <\/span>(En cas d\u2019urgence, attendriez-vous qu\u2019on vous rappelle ou appelleriez-vous quelqu\u2019un d\u2019autre?)<\/span><\/i><\/p>\n

Vous pouvez compter sur la technologie VoIP pour livrer vos appels sortants, mais rien n\u2019\u00e9gale encore de vraies personnes pour r\u00e9pondre aux appels entrants. <\/span><\/p>\n

La VoIP vous donne la chance de r\u00e9pondre aux appels de vos clients en premier. Mais lorsque vous ne pouvez pas r\u00e9pondre, <\/span>i24 Solutions de gestion d\u2019appels<\/span><\/a> vous assure que vos appels seront pris par des professionnels qui refl\u00e8tent vos valeurs.<\/span><\/p>\n

Pour en savoir davantage sur la mani\u00e8re dont la VoIP et votre service de r\u00e9ponse t\u00e9l\u00e9phonique peuvent faire \u00e9quipe pour assurer que vos clients vous joignent, appelez le 800-667-6767. Nous ne vous ferons pas attendre.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Avec la VoIP, peut-on se passer d\u2019un service de r\u00e9ponse t\u00e9l\u00e9phonique? Non, et voici pourquoi. Beaucoup d\u2019entreprises d\u00e9branchent leurs lignes terrestres et se branchent \u00e0 l\u2019infonuagique au moyen de la VoIP (voix sur IP). Il y a plusieurs bonnes raisons pour ce faire \u2013 raisons que votre fournisseur de t\u00e9l\u00e9phonie sur IP vous a s\u00fbrement […]<\/p>\n","protected":false},"author":460,"featured_media":5890,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4610,4039,4040],"tags":[4607,2441,2442,62,4121,134,2449,136,215,113,214,213],"class_list":["post-5848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-answering-fr","category-centre-dappel","category-service-telephonique","tag-call-answering-service-fr","tag-call-center-fr","tag-call-management-fr","tag-centres-dappels","tag-customer-service-fr","tag-di24-solutions-de-gestion-dappels","tag-i24-fr","tag-lengagement-de-lentreprise","tag-la-technologie","tag-premiere-impression","tag-service-de-reponse-telephonique","tag-voip"],"acf":[],"yoast_head":"\nVoIP efficace: Comment elle transforme les entreprises | i24<\/title>\n<meta name=\"description\" content=\"Explore the advantages of VoIP for your business. 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