Call Handling Assessment | Diagnose Missed Calls

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Call Handling Quick ScoreEmily Jones2025-08-29T10:05:35-04:00

Take our call handling assessment to uncover hidden inefficiencies in your call routing, after-hours coverage, and follow-ups.

Call Handling Quick Score

Is Your Current Call Management Costing You Customers?”

Instructions: Answer these 9 quick questions to uncover hidden inefficiencies in your call handling process that may be very revealing!

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1- Call Volume Awareness: Do you know your average daily call volume across all channels?

Yes, tracked in real time

Rough estimate

No idea

2- Follow up Response: How quickly does your team respond to missed calls or voicemails?

Within 5 minutes

Within an hour

Within the same day

We don’t have a consistent follow-up process

3- Missed Call Tracking: Do you track missed calls and follow up on them?

Yes, every missed call is logged and followed up

Sometimes