Is money running through your fingers As fast as the water from your tenant Or co-owners overflowing toilet Or broken water heater?
We help over 800 companies across Canada engage with their clients with the best customer service.
Unanswered calls or delays in dealing with flooding is a property owner’s worst nightmare! Why risk it? One insurance claim for water damage can propel your building insurance into the stratosphere.
Our agents are on call 24/7 troubleshooting problems before they become catastrophic.
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Example
Our agents prompt the caller to close the water valve, put down towels or use a catcher until i24 contacts the appropriate assistance.
Your property investment is protected; exorbitant insurance premium hikes are avoided and you avoid the hassle and expense of having to make extensive building repairs.
HVAC Breakdowns at the Worst Possible Times
…and that’s usually in the middle of the night when it’s most likely no one will notice. Depending on the season, an HVAC system breakdown that goes unnoticed can result in frozen pipes or overheated occupants.
Delays caused by unanswered calls not only result in expensive repairs but also in a loss of goodwill and trust with your tenants or co-owners.
Our i24 agents are on the job 24/7.
They follow the appropriate escalation and mitigate any situation by either contacting you or the necessary parties directly. If your in-house system is capable of sending email alerts, we monitor those as well – often before anyone even knows there is a problem.
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Do you need help managing your “On-Call” Managers?
It can be a nightmare managing missing employees, temporary replacements and vacations. i24 has a ”Web-On-Call” service. It acts as an online “duty” calendar that you control directly. You can program who’s on call for up to a year in advance.
If you need to make any on-the-fly, last-minute changes, you need only to log into your Web-On-Call site that we provide the link to and make the change yourself.
As soon as your change is made, our Call Agents will immediately know to who to pass the inquiries and/or emergencies.
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Are you looking for a smarter way to use the property data collected from your calls?
i24 doesn’t just answer phones. We also collect a lot of data.
One way we contribute to your success is to provide you access to the data we collect on your behalf every time we respond to a call. Better data, better decisions.
We offer you customized reports that will enable you to create business strategies based on real data, not best guesses.
These reports will reveal trends such as:
– The history of your property’s maintenance calls
– A listing of which tenants call for assistance most often, and…
– The contact information and call history for each property (tenant or co-owner in the case of condos)
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Whether you’re new or established, have one local office or multinational offices, our commitment to quality service is the same.
Whether you need property management call answering services or someone to monitor your after-hours calls and email web inquiries, i24 has the technology and professional talent to allow you to run your business instead of running for the phone.
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