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Why I24?2019-02-15T09:50:26+00:00

Our goal is to be integral to your success – one call at a time. 

Discover why i24 is one of the most award-winning call management centers in Canada.

Competitive Pricing  |  “HOLD-FREE” Call Environment  |  Customized Account Setup 
Full Transparency |  Shared Service Model
progressive billing

Competitive Pricing

Pay only for what you use – No Packages!

i24 is the only call centre to offer the progressive billing structure which sees your costs drop as your usage increases. Most call centres will try to offer you larger packages of minutes that may leave you with unused, paid-for minutes at the end of each month. Since they aren’t carried forward, they’re lost. With Progressive Billing you only pay for what you use.

“HOLD-FREE” Call Environment

Many centres continue to work in a two or even three line call environment forcing agents to juggle between callers.

i24 agents never put people on hold to respond to other calls. No more “one moment please” as we handle your calls from beginning to end.  Your clients will feel listened to and their message heard. Our agents focus solely on your clients.

“HOLD-FREE” Call Environment

Many centres continue to work in a two or even three line call environment forcing agents to juggle between callers.

i24 agents never put people on hold to respond to other calls. No more “one moment please” as we handle your calls from beginning to end.  Your clients will feel listened to and their message heard. Our agents focus solely on your clients.

Lead generation i24 virtual receptionist

What our clients say

“It was a big decision to switch from our long-time Call Centre provider to i24 Call Management Solutions. We at the Whole Show Restorations, are more than glad we did.

The transition was very smooth and our experience over the past few months has been nothing less than outstanding. The professionalism of your administration staff and call centre agents in dealing with us and our clients have been nothing short of great. We look forward to many years of your service.”

Customized Account Setup

i24 account programming starts with us learning as much as possible about your product, customers and company culture.

Our customized programming approach delivers accurate, professional and consistent service. We want your callers to think they reached your office, not ours.

i24 Advanced Data Management

Data management increases accuracy and reduces costs. By auto-populating data from previous calls we reduce:

  • Data entry errors
  • Agent time spent recording repeat information

Turn the data we collect into your own management tool:

  • Track caller results
  • Discover trends
  • Identify problems

Generate custom reports on any aspect of a call:

  • Territory
  • Product Type
  • Categories
  • Advertising Sources
  • Demographics
Lead generation i24 virtual receptionist

Customized Account Setup

i24 account programming starts with us learning as much as possible about your product, customers and company culture.

Our customized programming approach delivers accurate, professional and consistent service. We want your callers to think they reached your office, not ours.

i24 Advanced Data Management

Data management increases accuracy and reduces costs. By auto-populating data from previous calls we reduce:

  • Data entry errors
  • Agent time spent recording repeat information

Turn the data we collect into your own management tool:

  • Track caller results
  • Discover trends
  • Identify problems

Generate custom reports on any aspect of a call:

  • Territory
  • Product Type
  • Categories
  • Advertising Sources
  • Demographics

What our clients say

“It was a big decision to switch from our long-time Call Centre provider to i24 Call Management Solutions. We at the Whole Show Restorations, are more than glad we did.

The transition was very smooth and our experience over the past few months has been nothing less than outstanding. The professionalism of your administration staff and call centre agents in dealing with us and our clients have been nothing short of great. We look forward to many years of your service.”

Full Transparency

i24 promises complete transparency.

We welcome you to meet your virtual communications team at our office in Montreal.
If it’s not practical to walk through our actual front door, you’re welcome to enter through our digital one via your client login area. That door is open 24/7.

Once inside the web portal (client login on the menu bar), you are able to:

  • Access your messages.
  • Listen to voice recordings of your calls.
  • Consult all account statistics for the previous sixty days.
  • Review your billing.
  • Reference name and number of every call.

What our clients say

“i24 Call Management Solutions is my partner in providing 24/7 service to our daytime reception clients. I have tried several other companies and they just do not meet the grade. Everyone I deal with at i24 is responsive, sincere and genuine. Great people to deal with. Thanks so much for making my goal of providing great service to my clients possible.”

Jeff Doyle
Owner
Smiledog

Full Transparency

i24 promises complete transparency.

We welcome you to meet your virtual communications team at our office in Montreal.
If it’s not practical to walk through our actual front door, you’re welcome to enter through our digital one via your client login area. That door is open 24/7.

Once inside the web portal (client login on menu bar), you are able to:

  • access your messages
  • listen to voice recordings of your calls
  • consult all account statistics for the previous sixty days
  • review your billing
  • reference name and number of every call

What our clients say

“i24 Call Management Solutions is my partner in providing 24/7 service to our daytime reception clients. I have tried several other companies and they just do not meet the grade. Everyone I deal with at i24 is responsive, sincere and genuine. Great people to deal with. Thanks so much for making my goal of providing great service to my clients possible.”

Jeff Doyle
Owner
Smiledog
Shared Services

Shared Service Model

When you outsource your call management to i24 Call Management Solutions, you are signing up for a “Shared Service Model”.

Hundreds of our clients enjoy excellent customer service from a shared service model – the model chosen by 90% of businesses in general.

What is a shared service model?

Take the courier service as an example. Rather than incur the expense of buying your own delivery truck and hiring a driver, you hire a courier company that is able to charge low rates because you’re one of many other clients they serve – your basic economy of scale.

Similarly, by outsourcing your calls to a service like i24 Call Management Solutions, you’re not paying someone an hourly wage to sit and wait for the phone to ring. You pay for only the time spent answering and handling your calls when they come in.

What you can expect from a Shared Service Model:

  1. Cost savings – by sharing the call management resources you’re reducing your monthly costs. You only pay for what you use.
  2. A customized service agent protocol that directs agents to respond and triage general customer inquiries.
  3. Your calls are answered any time of the day or night, 7 days a week.
  4. Calls of generally five minutes or less in length.
  5. Customized account programming.
  6. Emergency message dispatch if required.
  7. Online access to call recordings, on-call schedules, account statistics and billing details.
  8. A reliable, friendly and virtual receptionist who never takes lunch, never calls in late, never calls in sick, and never takes a vacation.
  9. Service levels that average the 70/30% ratio for answering calls. This means 70% of phone calls are answered live. During call peaks, 30% of calls are initially responded to by an automated personalized greeting (in your company’s name) and then answered by an agent within an average of 30 seconds.

For more information about Shared and Dedicated service models, check out our blog post: Should You Choose Dedicated or Shared Customer Service Support.

Interested but like more information?

Contact Us!