Our commitment is to serve you in the style to which you want to be accustomed.
You don’t become successful and attain international recognition by being complacent. We embrace the saying that the only CONSTANT in life is CHANGE. The pandemic has shown us the truth behind the quote, “Never let a good crisis go to waste.”
And we didn’t. Instead, we became more creative, more technologically progressive, and more efficient. Our Call Management Agents now work from home giving them immediate access to your callers. We revamped our employement process by raising wages to a level that reflects their importance to everyone’s success. In short, we are a stronger, more efficient company by taking advantage of this crisis to improve
Want to know more?
i24 promises complete transparency.
You have full access to your private and secure i24 web portal via the customer login on the menu bar of our website.
Once inside the Web Portal (client access in the menu bar), you can:
● Access your messages.
● Listen to voice recordings of your calls.
● Consult all account statistics for the previous sixty days.
● Review your billing.
● Reference name and number of every call
Pay only for what you use, no Packages!
i24 is the only call centre to offer the progressive billing structure which sees your costs drop as your usage increases. Most call centres will try to offer you larger packages of minutes that may leave you with unused, paid-for minutes at the end of each month. Since
they aren’t carried forward, they’re lost. With Progressive Billing you only pay for what you use.
“HOLD-FREE” Call Environment
Many centres continue to work in a two or even three-line call environment forcing agents to juggle between callers.
i24 agents never put people on hold while they respond to other calls. They handle your calls from beginning to end. We want your caller to feel they matter and are listened to.
i24 Advanced Data Management
Data management increases accuracy and reduces costs. By auto-populating data from previous calls, we reduce data entry errors and call agent time (by eliminating the recording of repeat information)
– Use the data we collect to track caller results, discover trends and identify problems
– Generate custom reports to include the information you want such as Territory – Product Type – Categories – Advertising Sources – Demographics
Shared Service Model
When you outsource your call management to i24 Call Management Solutions, you are signing up for a “Shared Service Model”.
Hundreds of our clients enjoy excellent customer service from a shared service model – the model chosen by 90% of businesses in general.
What is a shared service model?
Click here to read our in-depth blog post on how the shared service model works.