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Call answering services — We answer your calls when you can’t
We’re a call answering service. It’s our core function and passion. And, we not only answer them, but we also manage them by taking a message, answering a question or providing the caller with the right contact for the right solution. Then we relay that information in whatever way you wish, phone message, email or SMS text.
Not sure about having another company answer your calls?
Understandable. Your reputation and revenue are at stake. But they’re also at stake if you can’t answer your calls promptly and professionally. So unless you can guarantee that your calls will be managed whenever you need them to be, a call answering service is a smart investment.
i24 Call Management Solutions has built a solid reputation for focusing on quality service that puts you and your customers first for over fifty years. We have consistently won Awards of Excellence from National and International Call Service Industry bodies.
It all starts with a call.
Setting up your account with us is as simple as giving us a call. We’ll make your set-up process as seamless as possible. Whether you are new to using a call answering service or are moving from another service, our goal is to integrate our service into yours. Your customers won’t know the difference and you can sleep through a whole night knowing that whoever calls, will be responded to professionally. Before your account “goes live” and we begin answering calls on your behalf, we move through five steps: Discovery – Customization – Demonstration – Training – Showtime.
Because we want to be integral to your success – one call at a time.
You don’t become successful and attain international recognition by being complacent. We embrace the saying that the only CONSTANT in life is CHANGE. The COVID pandemic has shown us the truth behind the quote, “Never let a good crisis go to waste.”
We didn’t. Instead, we became more creative, more technologically progressive and more efficient due to having to upend the way we traditionally did things. From moving our Call Management Agents from the office to their homes to revamping our recruitment process to ensure that you have the best possible service, COVID didn’t kill us. It made us stronger.
The other “constant” that works in our favour is our positive work culture. This culture comes from treating our internal clients (employees) with the same respect we do our external clients. No company is an island. We surpassed fifty years of service because we recognize our commitment to our community. Some of the organizations we support are The Art for Healing Foundation, The Montreal SPCA and Dans La Rue, an organization aiding homeless youth.