Email Management Services
Are you responding to all your emails and web contact forms promptly?
Ignored emails can come back to bite you on your bottom line. i24 Call Management Solutions can manage your emails around the clock or on an “as needed” basis.
The internet doesn’t sleep. Neither do we.
Direct your website contact forms and/or emergency and alarm emails to us. We’ll respond to them 24/7.
What is E-Mail Management?
Urgent service requests
Alarm email notification
Put simply, we manage your emails. Whether they come from a completed website form or a system notification – once received, our team immediately processes and distributes them according to your directions.
There are many other examples of notification scenarios better managed by email; for instance, HVAC systems, insurance claims and follow-up requests being just a few.
How does Email management benefit your business?
By ensuring that your business correspondence is handled promptly, you show that you “walk the talk” when it comes to customer service.
Delaying your response to your web emails can cost you leads and customers. Customers don’t care if you’re busy; they expect a response as soon as possible.

Call Management
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Email Management
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Quality Caller Experience
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Progressive Billing
Learn more >What our clients say
“Your team’s Email Management service has been very helpful to ensure new claim assignments are received by our on-call emergency staff. There have been a few occasions where our internal email server failed, but thanks to your service, we were still able to receive the notifications required to service our clients. Thank you for your efforts and continued support.”
General Manager
First General Services (Sudbury) Inc.
Yes! I would like to learn more about i24.
Those Are Just A Few Main Features, There Are Plenty More
SMS Message Delivery
SMS Message Confirmation
Database Management
Web access to all Recordings
Daytime & Night time Script Protocols
Advanced Management Reports
Web access to add/change On Calls
Web access to account call stats and data
Web access to invoices/payment history
Perfect Answer
No Hold Service
Standardized Agent Video Training
Wake-up Service
Call Patching
English or Bilingual (English/French) Service