Email Management Services

Are you responding to all your emails and web contact forms promptly?

Ignored emails can come back to bite you on your bottom line. i24 Call Management Solutions can manger your emails around the clock or on an “as needed” basis.

The internet doesn’t sleep. Neither do we.

Direct your website contact forms and/or emergency and alarm emails to us. We’ll respond to them 24/7.

 

What is E-Mail Management?

After hours/weekend web inquiries
Urgent service requests
Alarm email notification

Put simply, we manage your emails. Whether they come from a completed website form or a system notification – once received, our team immediately processes and distributes them according to your directions.

There are many other examples of notification scenarios better managed by email; for instance, HVAC systems, insurance claims and follow-up requests being just a few.

 

How does Email management benefit your business?

By ensuring that your business correspondence is handled promptly, you show that you “walk the talk” when it comes to customer service.

Delaying your response to your web emails can cost you leads and customers. Customers don’t care if you’re busy; they expect a response as soon as possible.

Call Management

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Email Management

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Quality Caller Experience

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Progressive Billing

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What our clients say

“Your team’s Email Management service has been very helpful to ensure new claim assignments are received by our on-call emergency staff. There have been a few occasions where our internal email server failed, but thanks to your service, we were still able to receive the notifications required to service our clients. Thank you for your efforts and continued support.”

Derek D’Agostino
General Manager
First General Services (Sudbury) Inc.

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* Free trial requests are subject to management approval based on suitability and scope.

Those Are Just A Few Main Features, There Are Plenty More

  • SMS Message Delivery

  • SMS Message Confirmation

  • Database Management

  • Web access to all Recordings

  • Daytime & Night time Script Protocols

  • Advanced Management Reports

  • Web access to add/change On Calls

  • Web access to account call stats and data

  • Web access to invoices/payment history

  • Perfect Answer

  • No Hold Service

  • Standardized Agent Video Training

  • Wake-up Service

  • Call Patching

  • English or Bilingual (English/French) Service

Interested but like more information?