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Do Employee Recognition Programs Make Your Eyes Roll?
Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it Ain’t What You Do, It’s The [...]
You Could Be Missing A Client When You Miss A Phone Call
When it comes to using a call answering service, "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]
5 Reasons Why You Should Consider a Virtual Receptionist
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a [...]
i24 Call Management wins 12th Consecutive Award of Excellence
i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]
It Takes a Community to Raise a Business.
It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does. Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We [...]
Now is a Good Time to do a Call Answering Audit
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
Video Conference Like a Pro. Are You Ready for Your Close-Up
Are You Ready for Your Close-Up? Video Conference Like a Pro The COVID-19 pandemic is disrupting our lives and how we do business. It’s changing how we interact with each other. If there’s any upside to this, it’s that, unlike the 1918 Spanish Flue, we have video conference technology that enables us to stay [...]
Problem – No Response / Long Holds. Solution – Call Answering
Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Think an Answering Service is Old School – is Customer Service?
Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]
How to Create Longer Passwords That You Can Remember – Captain Info
Captain Info-Tech Tips – Creating Memorable Longer Passwords Do you have a problem coming up with original security passwords that are both complex enough to outsmart cyber-pirates and yet be memorable? “Person, Woman, Man, Camera, Tv” – The 45th President of the United States of America. People are great at memorizing random words; we [...]
