Le protocole d’un service des appels se réfère au traitement des informations, des instructions, des procédures et de l’étiquette du client lors de la gestion de ses appels.
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About the Author: Ray Hiltz
Ray Hiltz is Director of Virtual Reality for i24 Call Management Solutions. He's passionate about using collaboration to build a better workplace, country and world.
His ongoing challenge is to strike a balance between the digital and the real world. So far, it's proving difficult.
