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What We Do | 24/7 bilingual call answering service

24/7 Bilingual Call Answering Services in Canada

Smart, Bilingual Call Management for Canadian Service Pros

Your Business Runs on Calls. We Make Sure You Never Miss One.

When you’re knee-deep in a job or managing multiple crews, answering the phone isn’t always possible. That’s where we step in — with a 24/7 bilingual call answering service that delivers professionalism and precision, so you can stay focused on the work.

Call Answering for Trades, Contractors & Service Teams

FAST. FOCUSED. ALWAYS PROFESSIONAL.

Whether you’re a one-person operation or running a full-scale company, every missed call is a missed opportunity. Customers expect quick responses — and you deserve a partner who can deliver them.
i24 is your behind-the-scenes call answering team.
Think of us as your bilingual live answering service, ready 24/7 to pick up when you can’t.

TALK TO A SALES ADVISOR TODAY

24/7 bilingual call answering service agent

Trusted by over 900 Canadian businesses

Know more about us >

How we get you set up:
SMOOTH, STRAIGHT FORWARD,
BUILT FOR YOUR BUSINESS

We make onboarding simple, so you can start seeing results fast.

1- Discovery

We learn how your business operates—your services, your clients, your busy seasons, and your dispatch needs.

2- Customization

We build custom scripts and workflows that match your tone, urgency, and expertise. Your callers hear your brand, not a generic response.

3- Demo

We run through real-world call scenarios so you can hear how we handle your most common situations—before we go live.

4- Training

Our agents get up to speed on your industry’s language, customer types, and service protocols. They’re ready to speak with confidence.

5- Launch

We flip the switch and start taking calls—capturing leads, booking appointments, and managing emergencies with precision.

GET A QUOTE

Smarter Call Handling = Happier Customers + More Revenue

80%

of business calls go unanswered on the first try—we make sure yours don’t.

60%

of customers won’t call back after a missed call—we help you capture every opportunity.

70%

of customers say they’re more likely to do business with companies known for excellent customer service.

25%

increase in customer retention, according to clients using i24’s intelligent call routing.

You Can’t Be Everywhere—But We Can

Your phone is your lifeline. We make sure it’s always working for you, even when you’re off the clock.

From urgent fixes to everyday inquiries, we handle calls across a wide range of industries with speed and skill:

HVAC
Elevator Services
Pest Control
Property Management
Plumbing
Restoration after disaster Services

We don’t just answer—we represent your brand with clarity, empathy, and efficiency. Every call is a chance to build trust, and we treat it that way.

Our Multichannel Business Solutions:

Telephone Answering Services
E-mail management (e-response)
Call Management
Webform response with instant alerts
API Integration
Campaign response: data collection and reporting
Employee check-in

SMS confirmation
Web on-call services
Warm and Cold transfers
Live Transfers
Alarm monitoring
Work alone response
Elevator video monitoring
Appointment Management

Proudly Canadian

i24 Call Management Solutions is 100% Canadian owned and operated. This means working with live agents that understand your business’ environment!
Regardless of your city or province, boost your customer experience with our phone answering service in Canada! Some of the city we service include but are not limited to: