i24 TELEPHONE ANSWERING SERVICE
We help over 800 companies across Canada engage with their clients with the best customer service.
Your calls are answered live by highly trained Customer Service Representatives every day of the week, every hour of the day.
Want to know more?
See How Our Call-Answer Service Agents Manage Your Calls
When you call a company, the first voice you hear will most likely be that of a professional call-answer service agent. They are the company’s first point of contact.
The role of a call-answer agent is the backbone of providing an excellent customer experience right from the start. They are trained to provide callers with friendly, efficient assistance. You may wonder how they grasp the reason for the call so quickly and how they know to ask the right questions.
In this video, you’ll observe the critical steps of call handling, from the initial greeting to taking notes and appropriately routing the call. As a bonus, you’ll learn the best practices for listening carefully, asking the right questions, and keeping calls moving smoothly.
You’ll also see how Call Answer Agents log call details and customer information using specialized software. This allows them to pass along relevant details to others who may further assist that customer.
This video will give you an inside look at call-answer agents’ vital role and enhance your understanding of the importance of having a professional call-answer agent manage your calls.
Trusted by Over 900 Canadian businesses
85% of callers never call back if they can’t speak with a live person on their first call and almost 90% of consumers stop working with a company after experiencing poor customer service.
ANSWER BOTS DON’T CARE. WE DO.
Just think about everything you hate about automated call answering and bots (digital and otherwise) putting systems before people. Being sent from one extension to another, or listing so many options you need to dial “1” to repeat – again.
We don’t do that.
All your calls are answered live by real flesh and blood i24 Call Management Agents. They are professionally trained to provide quality customized assistance & customer support, twenty-four hours a day, seven days a week – including holidays.
At i24, real people answer your calls.
To speak to a human, …
Companies that use a live call answering service increase their productivity by over 50%.
Answer bots have their place. It’s just not at i24.
Setting you up
is easy-peasy!
WHAT YOU CAN EXPECT FROM HAVING i24 MANAGE YOUR CALLS.
Our professionally trained Call Management Agents answer your calls live. Their qualifications include professionalism and empathy.
You have control over your monthly billing. No packages that may leave you with minutes you can’t use. You are billed only for the minutes that you use.
Setting up your account is uncomplicated and thorough. We take you through it step by step from “getting to know you” to “Hello, thank you for calling, (your company name), how can I help you?
Looking for an award-winning
call answering service?
i24 Call Management Solutions is
100% Canadian owned and operated.
We do not engage off-shore agents.
Stay a call ahead of your competition
Stay ahead of your competition with our detailed call report, accessible via your own i24 web portal, you can:
● Access your messages.
● Listen to voice recordings of your calls.
● Consult all account statistics for the previous sixty days.
● Reference name and number of every call
● And more
Precise Pricing
Pay only for what you use, no Packages!
i24 is the only call centre to offer the progressive billing structure which sees your costs drop as your usage increases. Most call centres will try to offer you larger packages of minutes that may leave you with unused, paid-for minutes at the end of each month. Since
they aren’t carried forward, they’re lost. With Progressive Billing you only pay for what you use.
“HOLD-FREE” Call Environment
Many centres continue to work in a two or even three-line call environment forcing agents to juggle between callers.
i24 agents never put people on hold while they respond to other calls. They handle your calls from beginning to end. We want your caller to feel they matter and are listened to.
