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What We Do | 24/7 bilingual call answering service

24/7 Bilingual Call Answering Services in Canada

Smart, Bilingual Call Management for Canadian Service Pros

Your Business Runs on Calls. We Make Sure You Never Miss One.

When you're knee-deep in a job or managing multiple crews, answering the phone isn't always possible. That's where we step in — with a 24/7 bilingual call answering service that delivers professionalism and precision, so you can stay focused on the work.

Call Answering for Trades, Contractors & Service Teams

FAST. FOCUSED. ALWAYS PROFESSIONAL.

Whether you're a one-person operation or running a full-scale company, every missed call is a missed opportunity. Customers expect quick responses — and you deserve a partner who can deliver them.
i24 is your behind-the-scenes call answering team.
Think of us as your bilingual live answering service, ready 24/7 to pick up when you can't.

TALK TO A SALES ADVISOR TODAY

24/7 bilingual call answering service agent

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Missing calls, missing business?
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Trusted by over 900 Canadian businesses

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How we get you set up:
SMOOTH, STRAIGHT FORWARD,
BUILT FOR YOUR BUSINESS.

We make onboarding simple, so you can start seeing results fast.

1- Discovery

We learn how your business operates—your services, your clients, your busy seasons, and your dispatch needs.

2- Customization

We build custom scripts and workflows that match your tone, urgency, and expertise. Your callers hear your brand, not a generic response.

3- Demo

We run through real-world call scenarios so you can hear how we handle your most common situations—before we go live.

4- Training

Our agents get up to speed on your industry's language, customer types, and service protocols. They're ready to speak with confidence.

5- Launch

We flip the switch and start taking calls—capturing leads, booking appointments, and managing emergencies with precision.

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Smarter Call Handling = Happier Customers + More Revenue

80%

of business calls go unanswered on the first try—we make sure yours don't.

60%

of customers won't call back after a missed call—we help you capture every opportunity.

70%

of customers say they're more likely to do business with companies known for excellent customer service.

25%

increase in customer retention, according to clients using i24's intelligent call routing.

You Can't Be Everywhere—But We Can

Your phone is your lifeline. We make sure it's always working for you, even when you're off the clock.

From urgent fixes to everyday inquiries, we handle calls across a wide range of industries with speed and skill:

HVAC
Elevator Services
Pest Control
Property Management
Plumbing
Restoration after disaster Services

We don't just answer—we represent your brand with clarity, empathy, and efficiency. Every call is a chance to build trust, and we treat it that way.

Our Multichannel Business Solutions:

Telephone Answering Services
E-mail management (e-response)
Call Management
Webform response with instant alerts
API Integration
Campaign response: data collection and reporting
Employee check-in

SMS confirmation
Web on-call services
Warm and Cold transfers
Live Transfers
Alarm monitoring
Work alone response
Elevator video monitoring
Appointment Management

Proudly Canadian

i24 Call Management Solutions is 100% Canadian owned and operated. This means working with live agents that understand your business' environment!
Regardless of your city or province, boost your customer experience with our phone answering service in Canada! Some of the city we service include but are not limited to:

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What Service Pros Ask Us

We work with professionals who are always on the move. You've got people to manage, and clients to serve. We make sure your communication runs just as smoothly.

Here's what we get asked most:

Will your team understand my industry?Emily Jones2025-08-12T14:10:21-04:00

Will your team understand my industry?

Absolutely. We tailor our training to your field, so every call feels like it came from your own office.

Can you sync with my scheduling system?Emily Jones2025-08-12T12:56:21-04:00

Can you sync with my scheduling system?

Definitely. We integrate with popular platforms to keep your calendar organized and up to date.

Do you cover after-hours and weekends?Emily Jones2025-08-12T12:53:26-04:00

Do you cover after-hours and weekends?

Yes—we're available 24/7, so your business never sleeps.

How does an agent know what to say to my callers?Ivo Kurvits2025-04-29T10:36:13-04:00

How does an agent know what to say to my callers?

When a call comes in, the agent will follow a scripted greeting tailored to the business and the type of call received. They then may ask a series of questions to gather information from the caller, such as their name, phone number, and reason for calling.

Suppose an agent cannot resolve the caller's issue or answer their question. In that case, they may escalate the call to a supervisor or take an introductory message and advise the customer that a technician will call them back.

Call-answering agents are trained to be friendly, empathetic, and professional in their interactions with callers. i24 agents receive ongoing training and coaching to improve their skills and adapt to changes in the business or industry.

Can I preview scripts before my account goes “live”?Ivo Kurvits2025-04-29T10:36:13-04:00

Can I preview scripts before my account goes “live”?

i24 Call Management Solutions is one of the few call-answering services that provide a live demonstration before the service is initiated.

The client will participate in a detailed tour of their account. They will see how the agent will manage the caller's exchange from "Hello…" to "Goodbye…".

If changes are to be made, this is the time they are made.

What is a call protocol?Ivo Kurvits2025-04-29T10:36:11-04:00

What is a call protocol?

A call answering service protocol refers to the client information, instructions, procedures and etiquette when managing your calls.

Is there a difference between a call answering service and a call centre?Ivo Kurvits2024-12-18T14:09:15-05:00

Is there a difference between a call answering service and a call centre?

While both handle telephone calls, the call management service typically handles only inbound calls to a business; it takes messages, routes them to the business and provides essential information to callers.

In comparison, the call center handles high volumes of inbound and outbound calls for businesses. Its agents are usually trained to answer callers' inquiries and provide support and customer prospecting.