real people
real partnership
real results.
From first contact to final resolution,
we’re with you every step of the way.
Call Answering Services
We Represent Your Brand, Flawlessly, Every Time.
Your business doesn’t just need call coverage—it needs a partner that understands your voice, your values, and your vision. Whether you’re a national enterprise or a fast-growing regional leader, we act as a seamless extension of your brand, delivering consistent, professional communication across every channel.
We’re not just your answering service- we’re your strategic partner in scalable, tech-enabled communication. Let us help you future-proof your customer experience.
Our Future-Ready Services Include:
Let us be your voice.
you drive results without distraction.
Communication that
Keeps Your
Business Moving.
Your customers expect answers. Your teams need focus. And your brand deserves representation that’s as sharp and reliable as your operations. That’s where we come in.
From urgent service requests to everyday inquiries, we manage customer interactions across industries with speed, skill, and professionalism. Whether it’s voice, chat, email, or SMS, we deliver bilingual, multichannel support that reflects your brand and keeps your business responsive—day or night.
You Can’t Be Everywhere,
But We Can.
We handle calls across a wide range of industries with speed and skill:
- Professional Services & National Brands
- Property Management
- Restoration
- Pest Control
- Elevator Services
- HVAC
- Plumbing and more
We don’t just answer, we represent your brand with clarity, empathy, and efficiency. Every call is a chance to build trust, and we treat it that way.
Trusted by 900+ businesses across Canada.
HOW WE GET
YOU SET UP.
Fast. Seamless. Built for Scale.
We make onboarding effortless—so you start seeing impact from day one. Our setup process is designed to align with your operations, reflect your brand, and deliver results fast.
1
Discovery
We dive deep into your business—your services, customer profiles, peak seasons, and dispatch protocols—to understand how you operate and what success looks like.
2
Customization
We craft tailored scripts and workflows that reflect your tone, urgency, and expertise. Every interaction sounds like you—not a generic call center.
3
Demonstration
We simulate real-world scenarios so you can hear exactly how we’ll handle your most common calls. You get full transparency before we go live. After we go live, you can continue listening to your calls any time you want, day or night through our client portal.
4
Training
Our agents are trained on your industry’s language, customer expectations, and service standards. They’re equipped to represent your brand with confidence and clarity.
5
Launch
We go live—capturing leads, booking appointments, and managing urgent requests with precision. Your business stays responsive, professional, and always on.
Transparency is at the heart of i24’s service promise. Access your call recordings anytime through our secure client portal.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business and your budget.
SUPPORT &
SERVICEFAQS.
We work with professionals who are always on the move. You’ve got people to manage, and clients to serve. We make sure your communication runs just as smoothly.
Here’s what we get asked most:
Do you cover after-hours and weekends?
Yes—we’re available 24/7, so your business never sleeps.
Can you sync with my scheduling system?
Definitely. We integrate with popular platforms to keep your calendar organized and up to date.
Will your team understand my industry?
Absolutely. We tailor our training to your field, so every call feels like it came from your own office.
“Prior to partnering with i24, we faced consistent challenges managing inbound communication during peak service hours and after-hours coverage—resulting in missed opportunities and lost revenue. Since onboarding their team, every customer interaction has been handled with speed, professionalism, and brand-aligned precision. From urgent service calls to routine appointment scheduling, i24 has become a seamless extension of our operations. We’ve received frequent positive feedback from clients about the courtesy and competence of our representatives, and we’ve seen a measurable increase in bookings. It’s like having a dedicated dispatch and customer service team that’s always on—no matter the hour or volume. The impact has been immediate and substantial.”
WE ARE THE
CONNECTORS.