i24 can minimize your call answering costs.

Stop losing potential revenue because you’re missing calls.

Progressive Billing  |  “HOLD-FREE” Call Environment  |  Customized Account Setup  |  Full Transparency
progressive billing

Progressive Billing

Pay only for what you use – No Packages!

i24 is the only call centre to offer the progressive billing structure which sees your costs drop as your usage increases. Most call centres will try to offer you larger packages of minutes that may leave you with unused, paid-for minutes at the end of each month. Since they aren’t carried forward, they’re lost. With Progressive Billing you only pay for what you use.

“HOLD-FREE” Call Environment

Many centres continue to work in a two or even three line call environment forcing agents to juggle between callers.

i24 agents never put people on hold to respond to other calls. No more “one moment please” as we handle your calls from beginning to end.  Your clients will feel listened to and their message heard. Our agents focus solely on your clients.

“HOLD-FREE” Call Environment

Many centres continue to work in a two or even three line call environment forcing agents to juggle between callers.

i24 agents never put people on hold to respond to other calls. No more “one moment please” as we handle your calls from beginning to end.  Your clients will feel listened to and their message heard. Our agents focus solely on your clients.

What our clients say

“It was a big decision to switch from our long time Call Centre provider to i24 Call Management Solutions. We at Knight Plumbing Heating & AC, are more than glad we did. The transition was very smooth and our experience over the past 3 months has been nothing less than outstanding. I have listened to countless calls and the professionalism of your agents, their manners and quickness show they do care about us.”

MARK COFFIN
Service Manager
Knight Plumbing, Heating & Ac

Customized Account Setup

i24 account programming starts with us learning as much as possible about your product, customers and company culture.

Our customized programming approach delivers accurate, professional and consistent service. We want your callers to think they reached your office, not ours.

i24 Advanced Data Management

Data management increases accuracy and reduces costs. By auto-populating data from previous calls we reduce:

  • Data entry errors
  • Agent time spent recording repeat information

Turn the data we collect into your own management tool:

  • Track caller results
  • Discover trends
  • Identify problems

Generate custom reports on any aspect of a call:

  • Territory
  • Product Type
  • Categories
  • Advertising Sources
  • Demographics

Customized Account Setup

i24 account programming starts with us learning as much as possible about your product, customers and company culture.

Our customized programming approach delivers accurate, professional and consistent service. We want your callers to think they reached your office, not ours.

i24 Advanced Data Management

Data management increases accuracy and reduces costs. By auto-populating data from previous calls we reduce:

  • Data entry errors
  • Agent time spent recording repeat information

Turn the data we collect into your own management tool:

  • Track caller results
  • Discover trends
  • Identify problems

Generate custom reports on any aspect of a call:

  • Territory
  • Product Type
  • Categories
  • Advertising Sources
  • Demographics

What our clients say

“It was a big decision to switch from our long time Call Centre provider to i24 Call Management Solutions. We at Knight Plumbing Heating & AC, are more than glad we did. The transition was very smooth and our experience over the past 3 months has been nothing less than outstanding. I have listened to countless calls and the professionalism of your agents, their manners and quickness show they do care about us.”

MARK COFFIN
Service Manager
Knight Plumbing, Heating & Ac

Full Transparency

i24 promises complete transparency.

We welcome you to meet your virtual communications team at our office in Montreal.
If it’s not practical to walk through our actual front door, you’re welcome to enter through our digital one via your client login area. That door is open 24/7.

Once inside the web portal (client login on the menu bar), you are able to:

  • Access your messages.
  • Listen to voice recordings of your calls.
  • Consult all account statistics for the previous sixty days.
  • Review your billing.
  • Reference name and number of every call.

What our clients say

“i24 Call Management Solutions is my partner in providing 24/7 service to our daytime reception clients. I have tried several other companies and they just do not meet the grade. Everyone I deal with at i24 is responsive, sincere and genuine. Great people to deal with. Thanks so much for making my goal of providing great service to my clients possible.”

JEFF DOYLE
Owner
Smiledog

Full Transparency

i24 promises complete transparency.

We welcome you to meet your virtual communications team at our office in Montreal.
If it’s not practical to walk through our actual front door, you’re welcome to enter through our digital one via your client login area. That door is open 24/7.

Once inside the web portal (client login on menu bar), you are able to:

  • access your messages
  • listen to voice recordings of your calls
  • consult all account statistics for the previous sixty days
  • review your billing
  • reference name and number of every call

What our clients say

“i24 Call Management Solutions is my partner in providing 24/7 service to our daytime reception clients. I have tried several other companies and they just do not meet the grade. Everyone I deal with at i24 is responsive, sincere and genuine. Great people to deal with. Thanks so much for making my goal of providing great service to my clients possible.”

JEFF DOYLE
Owner
Smiledog

Interested but like more information?

Contact Us!