Answering Service for Restoration Companies
Rapid. Reassuring.
Real People.
Ready When It Counts.
Partnering with i24 means your callers reach calm, capable voices in their most urgent moments. Our agents are trained to handle high-pressure situations with empathy and accuracy—whether it’s a crisis or a routine check-in. We don’t just answer calls—we restore confidence, guide next steps, and keep your reputation rock solid.
i24 is your answering service for restoration companies.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
When every call,
every crisis and every second counts, we’re here day and night.
answering urgency with empathy.
As a multichannel business provider, i24 delivers rapid, reassuring communication when it matters most. Our agents are trained to handle high-pressure calls with empathy and accuracy—restoring calm and guiding next steps.
We integrate with your dispatch systems, maintenance schedules, and emergency protocols. Secure API connections ensure real-time updates between your tools and ours, keeping teams aligned and informed. From phone to SMS, we manage every channel with speed and professionalism.
Our Five-Step Onboarding Process:
1
Discovery
We dive into your workflows, pain points, and protocols.
Our goal: deliver support that feels like part of your team.
No guesswork, just informed, aligned service from day one.
2
Customization
Restoration work is never one-size-fits-all.
We tailor scripts, tone, and escalation paths to match your brand.
Your voice, your standards, reflected in every call.
3
Demonstration
Before we go live, we walk you through everything.
Scripts, call flows, and integrations, nothing is left unclear.
You’ll know exactly how we’ll represent your business.
4
Training
Our agents are trained for high-stress, high-stakes calls.
They respond with clarity, compassion, and precision.
So your clients feel supported, no matter the emergency.
5
Launch
Once you’re ready, we go live with full coverage.
Call handling, dispatch coordination, and ongoing QA. We keep your team strong-through floods, fires, and beyond.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business—and your budget. Speak with one of our friendly, experienced Sales Advisors today!
This FAQ dives into how we support restoration pros with 24/7 call answering, dispatch coordination, and crisis-ready communication. Need more info? Just reach out—our team’s always on standby.
Quick answers to your service questions
Can you handle calls from insurance companies or adjusters?
Yes. Our agents are trained to handle calls from different representatives professionally and accurately.
We can log claim details, forward messages to your team, and ensure all communications are documented for follow-up.
How do you ensure sensitive calls are handled with care?
Our agents are trained in empathetic communication and follow your protocols for handling sensitive situations—such as trauma scenes or personal loss. We prioritize professionalism, discretion, and compassion in every interaction.
What makes your service ideal for restoration companies?
We understand the urgency and complexity of disaster restoration. Our customizable call scripts, 24/7 availability, bilingual support, and real-time dispatching make us a trusted partner for restoration businesses. We help you stay responsive, professional, and organized—especially when it matters most.
” Working with i24 has made a huge difference in how we manage incoming calls during busy times. Their team is responsive, courteous, and knows how to handle urgent situations with care. It’s reassuring to know our clients are in good hands, even when we can’t answer the phone ourselves.”
You lead the recovery.
We lead the response.
ASK ABOUT OUR 15-DAY FREE TRIAL