Being on the job shouldn’t mean missing new ones. When you’re knee-deep in repairs, we make sure no call goes unanswered. From burst pipes to routine service requests, our live agents respond with speed and professionalism. We schedule appointments, route urgent calls, and follow your protocols to the letter.
Customers get clear, empathetic communication, day or night. You stay focused on the job, while we protect your reputation. No missed calls. No lost business. Just seamless support.
i24 is your answering service for plumbing companies.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
Don’t lose opportunities because you can’t be everywhere at once.
SMART SUPPORT FOR EVERY DRIP, DRAIN, AND DISPATCH.
i24 is your multichannel business solutions provider—handling calls, texts, and web inquiries with speed and professionalism. We respond 24/7 to burst pipes, clogged drains, and urgent repairs with empathy and precision.
Our agents schedule service, route calls, and follow your protocols to the letter. Secure API integrations keep your dispatch and scheduling tools synced in real time.
So while you’re fixing what’s broken, we’re making sure your business keeps flowing.
CALM,
TRUST-WORTHY,
PLUMBING FRIENDLY.
Our Five-Step Onboarding Process:
1
Discovery
We start by immersing ourselves in your plumbing business, your service territories, emergency dispatch protocols, seasonal service peaks (think frozen pipe season or spring sump pump checks), and the range of plumbing solutions you offer. Whether you serve homeowners, condo boards, or large commercial sites, we get to know how your team flows.
2
Customization
Every script, call flow, and communication style is crafted to reflect the tone and urgency of your brand. Whether callers are panicking over a burst pipe, scheduling hydro jetting, or asking about water heater options, we make sure your expertise comes through loud and clear.
3
Demonstration
We walk through live call simulations, handling common plumbing scenarios like no-hot-water complaints, clogged drains, flooded basements, or pipe inspections. You’ll hear exactly how our agents manage each situation with precision and empathy before we officially launch.
4
Training
Our agents receive focused training in plumbing workflows, terminology (like “stack vent,” “P-trap,” and “rough-in”), emergency response etiquette, and customer types. Whether speaking with frazzled homeowners or calm building managers, they’re equipped to deliver confidence and clarity.
5
Launch
With everything dialed in, we go live, handling lead capture, appointment coordination, emergency escalations, and ongoing support. We monitor every interaction for quality and accuracy, ensuring your customers get professional service without a drip of miscommunication.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business—and your budget. Speak with one of our friendly, experienced Sales Advisors today!
We know your time is spent solving problems onsite, not juggling phones and inboxes. Our FAQ section is designed to answer the most common questions plumbing professionals ask us about call handling, appointment scheduling, emergency response protocols, and integrating with service platforms. If you’ve got a question we haven’t covered, just reach out—we’re always ready to help you stay connected and in control.
Quick answers to your service questions
Why should plumbing companies use your call management services?
We help plumbing businesses stay responsive 24/7—especially during emergencies like burst pipes or sewer backups. Our agents follow your protocols to dispatch technicians, log service requests, and ensure no call goes unanswered. With bilingual support and customizable scripts, we act as a seamless extension of your team.
Can you filter plumbing emergencies from routine service calls?
Yes.
Emergency calls—such as flooding, gas leaks, or major blockages—are prioritized and dispatched immediately.
Routine calls, like fixture installations or quote requests, are handled according to your preferences and scheduling availability.
How do your services help plumbing companies stay competitive?
We help you stay available 24/7 without needing to staff your own call center.
Our professional agents handle calls with speed and accuracy, ensuring you never miss a lead or emergency.
This allows you to focus on service delivery while we manage your customer communication.
Can you manage overflow calls during busy periods?
Absolutely. Whether you’re experiencing high call volumes during seasonal spikes or emergency situations, our team is equipped to handle overflow calls seamlessly.
We ensure every customer is heard and responded to—without delays or missed opportunities.
“Before partnering with i24, we were constantly missing calls during service jobs or after hours—costing us valuable leads. Their team now handles every customer interaction with speed and professionalism, from emergency calls to routine appointment bookings. Our clients regularly comment on how courteous and helpful our phone reps are, and we’ve seen a noticeable boost in bookings. It’s like having a reliable dispatch team that’s always ‘on,’ no matter what. Couldn’t be happier with the service”
WE ARE THE
CONNECTORS.
You focus on fixing the leaks,
we’ll handle the calls.
ASK ABOUT OUR 15-DAY FREE TRIAL