WE DON’T
JUST ANSWER
WE REPRESENT.
Answering Service for Law firms
In law, every call could be a new client, a critical update, or a time-sensitive appointment—and missing it isn’t an option. Whether you’re a solo attorney or running a multi-office firm, we answer with the speed, accuracy, and professionalism your reputation demands. From urgent counsel to routine scheduling, our agents are trained to handle it all—24/7, flawlessly, and always in step with your protocols.
i24 is your answering service for legal firms.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
Your Firm’s Voice Handled With Expertise.
i24 is your multichannel business solutions partner—handling calls, texts, and appointment bookings with precision and polish. From urgent client inquiries to routine scheduling, every interaction is a chance to build trust and elevate your reputation. Our live agents respond with discretion, empathy, and speed—24/7. We integrate directly with your case management and scheduling systems via secure API, keeping your workflow seamless and efficient.
Whether it’s new business or active cases, we keep your operations smooth and your clients confidently supported.
Your practice. Your standards. Our support.
Our five-step Onboarding process:
1
Discovery
We start by learning about your legal practice: your specialties, client types, urgent scenarios, and communication preferences. This foundation ensures every call reflects your firm’s standards from day one.
2
Customization
From intake scripts to escalation workflows, we align our tools to match your firm’s voice and structure. Your processes stay intact—just more responsive and scalable.
3
Demonstration
When all is ready, we will guide you through your account. You can check all the programming and see the real deal. Transparency at every step means you know exactly how your clients are being served
4
Training
Our agents receive targeted legal training on terminology, client sensitivity, and your preferred communication style. They become an extension of your team—ready to represent with precision.
5
Launch
Once everything’s dialed in, we activate full-service coverage—ensuring every call is handled with care, clarity, and compliance. From urgent inquiries to routine scheduling, your firm stays connected and protected.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business—and your budget. Speak with one of our friendly, experienced Sales Advisors today!
This FAQ covers answers to common questions attorneys ask about our legal answering services. If you need more details, we’re just a contact form away.
Quick answers to your service questions
How do you support law firms during after-hours or weekends?
We provide 24/7 live agent support, so your firm remains accessible even outside regular business hours.
Urgent calls are escalated according to your on-call procedures, ensuring no opportunity or emergency is missed.
Can you support multiple practice areas within our firm?
Yes. We customize call scripts and workflows to match each practice area—whether it’s family law, criminal defense, personal injury, or corporate law. This ensures accurate call handling and efficient routing to the right team.
What makes your service ideal for legal professionals?
We understand the importance of confidentiality, professionalism, and responsiveness in legal services. Our customizable scripts, bilingual support, 24/7 availability, and secure message handling make us a trusted partner for law firms and legal departments.
“We used to miss calls during court hours and after-hours emergencies. Since partnering with i24, every client gets a timely, professional response. Their agents understand our tone, follow our protocols, and make scheduling seamless. It’s like having a receptionist who never sleeps.”
You handle the case.
We handle the calls.
ASK ABOUT OUR 15-DAY FREE TRIAL