to final booking, flawless.
24/7 Medical Answering Service for Private Health Clinics
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
Keep your clinic responsive around the clock with professional, bilingual call support. i24 handles patient calls, appointment scheduling, after-hours requests, and customized escalation, so your team can stay focused on providing care.
From solo practitioners to multi-location clinics, our 24/7 medical answering service works as an extension of your front desk, following your protocols and adapting to the way your practice operates.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
that keeps your team focused
and your schedule full.
i24 supports your clinic across phone, text, and web, helping patients connect with your practice whenever they need to reach you. Our agents can manage appointment requests, scheduling, cancellations, follow-ups, and after-hours calls with professionalism and care.
We work with platforms such as Jane and Go Rendez-Vous and integrate with your existing workflows to help keep your front desk organized, your schedule moving, and your patients connected.
Our five-step Onboarding process:
1
Discovery
We begin by understanding your clinic’s specialties, hours, patient demographics, and protocols—from urgent care to wellness visits. We dive deep into your workflow, pain points, and goals to build a foundation that reflects your unique practice.
2
Customization
We tailor call scripts, programming, and escalation paths to reflect your clinic’s tone, services, and compliance needs. Every detail—from how we greet callers to how we handle emergencies—is crafted to mirror your standards and values.
3
Demonstration
We guide you through your setup, so you can review scripts and flows to see exactly how real patient scenarios will be handled. You’ll experience firsthand how our system supports your team and enhances patient satisfaction.
4
Training
Our agents receive healthcare-specific training on terminology, patient sensitivity, and your preferred communication style. We ensure they’re equipped to handle every call with empathy, accuracy, and professionalism—just like an extension of your own staff.
5
Launch
Once everything’s aligned, we activate your full-service coverage—ensuring every call is handled with care and precision. Ongoing quality assurance, performance monitoring, and feedback loops keep standards high and your patients reassured.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business, and your budget. Speak with one of our friendly, experienced Sales Advisors today!
Support &
Service FAQs.
Our FAQ section answers the most common questions healthcare professionals ask us about call handling, appointment booking, emergency protocols, and system integration. Don’t see your question? Reach out—we’re always here to help.
Quick answers to your service questions
How do you support clinics during after-hours or weekends?
We offer 24/7 live agent support, so your clinic remains accessible even outside regular business hours. Urgent calls are escalated based on your protocols, and non-urgent messages are logged for next-day follow-up.
Can you assist with patient intake and pre-screening?
Yes. We use customized intake scripts to collect essential information such as symptoms, insurance details, and preferred appointment times. This helps streamline your workflow and prepare your team for each visit.
What makes your service ideal for private health clinics?
We understand the importance of confidentiality, compassion, and efficiency in healthcare. Our customizable scripts, bilingual support, 24/7 availability, and multi‑practitioner handling make us a trusted partner for private clinics. We also manage appointment scheduling—capturing requests, booking or modifying appointments, and ensuring patients receive timely, accurate information every time they call.
What does a medical answering service do?
A medical answering service helps clinics manage patient calls when front-desk staff are busy or unavailable. i24 can support call answering, appointment requests, after-hours communication, message taking, and customized call escalation based on your clinic’s protocols.
Can i24 act as a virtual receptionist for my clinic?
Yes. i24 can work as an extension of your front desk, answering calls professionally, managing messages and appointment requests, and following the workflows and communication standards established by your clinic.
Can you manage appointments for medical clinics?
Yes. Our agents can support appointment requests, scheduling, cancellations, and follow-ups based on your clinic’s processes and available integrations.
Do you provide after-hours medical answering services?
Yes. i24 provides 24/7 live answering support, including evenings and weekends. Calls can be handled, documented, or escalated according to the protocols established by your clinic.
Real results.
From Our CLients
BUSINESS INSIGHTS.
Explore practical tips on call answering, after-hours service, and customer experience.
WE ARE THE
CONNECTORS.
Your clinic’s voice:
efficient, caring, and connected.
Our services are FREE for the first 30 days
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