Whether it’s heating
or cooling crises,
we’ve got your calls covered 24/7.
Answering Service for HVAC Companies
In HVAC, responsiveness is key—and downtime costs you. Whether you’re a one-person operation or leading a regional team, we make sure no call slips through the cracks. Customers reach out for urgent service, product advice, and scheduling support. We’re there 24/7 with the knowledge and precision to represent your brand the way you expect—flawlessly.
i24 is your 24/7 HVAC call answering service.
i24 is 100% Canadian owned and operated. We offer fully bilingual services.
FROM BREAKDOWN
TO DISPATCH,
INSTANT HVAC ACTION.
i24 is your multichannel business solutions partner built for HVAC demands—handling calls, texts, and service requests with speed and professionalism. We respond to system failures and maintenance needs, schedule repairs, and follow your protocols precisely.
Secure API integrations connect with your dispatch tools for real-time updates and seamless coordination. With 24/7 coverage, your customers stay supported—and your business stays in control.
Our Five-Step Onboarding Process:
1
Discovery
We start by learning about your HVAC business—your service areas, peak seasons, emergency protocols, and customer expectations. Whether residential, commercial, or both, we tailor everything around how you operate.
2
Customization
From call scripts to dispatch workflows, we align our communication tools to match your brand voice and service structure. Whether it’s urgent AC outages or routine furnace tune-ups, every touchpoint reflects your professionalism.
3
Demonstration
Live call simulations show you how we’ll handle real HVAC inquiries—from scheduling maintenance to handling temperature-related emergencies. You’ll see how seamlessly we represent your business before going live.
4
Training
Our agents receive targeted HVAC training on terminology, service types, and your preferred customer journey. They’re equipped to speak knowledgeably and confidently, no matter the season or urgency.
5
Launch
With everything dialed in, we activate full-service coverage—ensuring every call, message, and request is managed smoothly and efficiently. Our ongoing QA and performance checks keep standards high and your customers comfortable.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business—and your budget. Speak with one of our friendly, experienced Sales Advisors today!
At i24, we specialize in managing communication for HVAC businesses of all sizes, from independent technicians to full-scale service operations. Your time is spent restoring comfort, not fielding nonstop calls or monitoring inboxes. Our FAQ section is built to answer the most common questions HVAC professionals ask us about call handling, appointment booking, emergency dispatching, and integrating with service platforms. If you don’t see your question listed, feel free to reach out, we’re always here to help you stay responsive, efficient, and in control.
Do you dispatch to on-call HVAC technicians?
Yes. We customize your call-handling script—what our agents see during a call—to automatically display the name of your on-call HVAC technician according to the schedule you are providing us through our 24/7 Web on-call portal. You can set and change the schedule according to daily, weekly or monthly rotations at any time.
Can your call management services handle emergency HVAC requests?
Yes! Our system prioritizes emergency calls by:
Flagging urgent service requests and routing them to on-call technicians.
Offering 24/7 call handling to ensure no critical issue goes unanswered.
Logging all emergency interactions for follow-up and quality assurance.
How quickly do you answer HVAC service calls?
70% of calls are answered live by an agent right away. If all agents are briefly occupied, up to 30% of calls are greeted by a personalized auto-answer message and then answered live within an average of 30 seconds. You’ll have 24/7 access to our client portal to monitor your average time to answer—so you always know how we’re performing.
Real results from HVAC SERVICE clients.
“We used to scramble during heatwaves and cold snaps—missed calls, missed opportunities, and more stress than success. Partnering with i24 changed all that. Now, every customer call gets answered by someone who understands our business, knows how to handle urgent repair requests, and makes scheduling a breeze. Whether it’s a homeowner calling after dinner or a property manager with a system failure at 7 a.m., our phone presence never falters. It’s like we installed a second brain for our front office, and it runs 24/7 with zero downtime.”
HVAC heroes on-site,
communication pros online.
ASK ABOUT OUR 15-DAY FREE TRIAL