From Leaks
to Leases, your
tenants are
our priority, 24/7.
Call Answering for Property Management Companies
we’re your front desk.
Managing buildings means juggling chaos with calm. When tenants call, you need more than voicemail—you need a team. i24 delivers 24/7 live answering that’s fast, professional, and protocol-driven.
From midnight pipe bursts to routine maintenance requests, we respond instantly and document everything.
No missed calls. No loose ends. Just peace of mind, shift after shift.
i24 is your answering service that gives property managers peace of mind–24/7.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
your brand image
is on the line.
i24 is your multichannel business solutions provider, built for the nonstop pace of property management. Our trained agents deliver real-time call handling, fast resident support, and crew coordination without delay. From burst pipes to broken buzzers, we follow your protocols and keep everything documented.
Secure API integrations sync with your dispatch and scheduling tools for smooth, uninterrupted service. With 24/7 coverage, we keep your buildings calm and your teams focused. No missed calls. No loose ends. Just total control, shift after shift.
Our five-step onboarding process:
1
Discovery
We begin by understanding your portfolio—whether it’s residential, commercial, or mixed-use. From tenant demographics to maintenance protocols and communication preferences, we shape our approach around how your properties operate.
2
Customization
We craft call scripts, escalation paths, and workflows that reflect your brand, your standards, and your service priorities. Whether it’s urgent plumbing issues or routine lease inquiries, every interaction is aligned with your expectations.
3
Demonstration
Through live call simulations, you’ll see how we manage real tenant scenarios—from maintenance requests to after-hours emergencies. It’s your chance to experience our professionalism before we go live.
4
Our agents receive specialized training in property management terminology, service categories, and your preferred tenant journey. They’re equipped to handle calls with confidence, empathy, and precision.
5
Launch
Once everything’s in place, we activate full-service coverage—ensuring every tenant call, message, and request is handled smoothly. Ongoing quality checks and performance reviews keep your standards high, and your residents satisfied.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business and your budget. Speak with one of our friendly, experienced Sales Advisors today!
This FAQ section covers key questions about our tenant call support, emergency response, dispatch coordination, and maintenance scheduling. Want more information? Contact us—our team will be happy to answer all your questions.
Quick answers to your service questions
Why should property management companies use your call management services?
We specialize in handling tenant and building-related calls with speed, professionalism, and accuracy. Whether it’s a maintenance request, noise complaint, or emergency, our agents follow your protocols to ensure every call is managed properly—24/7. We help property managers stay responsive without being overwhelmed.
Can you handle emergency vs non-urgent property management calls?
Yes.
Emergency calls—such as flooding, fire alarms, or security issues—are prioritized and dispatched immediately based on your instructions. Non-urgent calls, like maintenance requests or lease inquiries, are logged and handled according to your preferences.
What kind of support do you offer property managers?
We offer 24/7 live agent support, bilingual service, customizable call scripts, and a self-service portal for managing on-call schedules and reviewing call data. Our team becomes an extension of yours—helping you stay available, responsive, and professional at all times.
Real results
from Property Management clients.
“As a property manager overseeing multiple residential buildings, I used to dread after-hours emergencies. Since partnering with i24, everything changed. Their agents handle tenant calls with professionalism and empathy, and they follow our protocols to the letter. It’s like having a reliable front desk for every building 24/7.”
WE ARE THE
CONNECTORS.
You manage the buildings,
we manage the calls.
ASK ABOUT OUR 30-DAY FREE TRIAL