About marketingi24

Ray Hiltz is Director of Virtual Reality for i24 Call Management Solutions. He's passionate about using collaboration to build a better workplace, country and world. His ongoing challenge is to strike a balance between the digital and the real world. So far, it's proving difficult.

Problem – No Response / Long Holds. Solution – Call Answering

Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]

Problem – No Response / Long Holds. Solution – Call Answering2020-08-13T11:15:50-04:00

Video Conference Like a Pro. Are You Ready for Your Close-Up

Are You Ready for Your Close-Up? Video Conference Like a Pro The COVID-19 pandemic is disrupting our lives and how we do business. It’s changing how we interact with each other. If there’s any upside to this, it’s that, unlike the 1918 Spanish Flue, we have video conference technology that enables us to stay [...]

Video Conference Like a Pro. Are You Ready for Your Close-Up2020-04-29T11:34:14-04:00

The New Year is a Good Time to do a Call Answering Audit

The New Year is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does [...]

The New Year is a Good Time to do a Call Answering Audit2019-12-16T08:57:00-05:00

It Takes a Community to Raise a Business.

It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does.  Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We [...]

It Takes a Community to Raise a Business.2019-10-30T14:48:34-04:00

i24 Call Management wins 12th Consecutive Award of Excellence

i24 Call Management Solutions has been honoured with the exclusive ATSI  2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]

i24 Call Management wins 12th Consecutive Award of Excellence2019-07-11T15:13:54-04:00

Do Employee Recognition Programs Make Your Eyes Roll?

Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it  Ain’t What You Do, It’s The [...]

Do Employee Recognition Programs Make Your Eyes Roll?2019-06-11T07:51:25-04:00

5 Reasons Why You Should Consider a Virtual Receptionist

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed.  People spend a [...]

5 Reasons Why You Should Consider a Virtual Receptionist2019-05-07T08:45:50-04:00

You Could Be Missing A Client When You Miss A Phone Call

When it comes to using a call answering service,  "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]

You Could Be Missing A Client When You Miss A Phone Call2019-04-18T09:46:16-04:00

Is an Answering Service the Right Call for You?

Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]

Is an Answering Service the Right Call for You?2019-04-04T12:06:15-04:00

The December iBulletin from i24 Call Management Solutions

What's New from i24 Call Management Solutions In this edition:  A message from our President & Chief Engagement Officer, Gary Blair. Operations News: Welcome our New Wow Specialists November Weekly Client Quality Score Draw Winners Our CAM-X Award of Excellence Plus celebrations Article: Comment Suivre à la période des fêtes? par Eveline Donaldson Article: My Acadian Family Christmas [...]

The December iBulletin from i24 Call Management Solutions2018-12-06T14:37:57-05:00
Load More Posts
Go to Top