About marketingi24

Ray Hiltz is Director of Virtual Reality for i24 Call Management Solutions. He's passionate about using collaboration to build a better workplace, country and world. His ongoing challenge is to strike a balance between the digital and the real world. So far, it's proving difficult.

Do Employee Recognition Programs Make Your Eyes Roll?

Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it  Ain’t What You Do, It’s The [...]

Do Employee Recognition Programs Make Your Eyes Roll?2019-06-11T07:51:25-04:00

5 Reasons Why You Should Consider a Virtual Receptionist

5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed.  People spend a [...]

5 Reasons Why You Should Consider a Virtual Receptionist2019-05-07T08:45:50-04:00

You Could Be Missing A Client When You Miss A Phone Call

When it comes to using a call answering service,  "People don't know what they don't know." This quote is heard a lot around our meeting table as we discuss the challenges of helping our call management clients understand the importance of not missing calls. You'd think this lesson would be self-evident, but [...]

You Could Be Missing A Client When You Miss A Phone Call2019-04-18T09:46:16-04:00

Is an Answering Service the Right Call for You?

Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]

Is an Answering Service the Right Call for You?2019-04-04T12:06:15-04:00

The December iBulletin from i24 Call Management Solutions

What's New from i24 Call Management Solutions In this edition:  A message from our President & Chief Engagement Officer, Gary Blair. Operations News: Welcome our New Wow Specialists November Weekly Client Quality Score Draw Winners Our CAM-X Award of Excellence Plus celebrations Article: Comment Suivre à la période des fêtes? par Eveline Donaldson Article: My Acadian Family Christmas [...]

The December iBulletin from i24 Call Management Solutions2018-12-06T14:37:57-04:00

6 Things you can do to create an impressive voicemail message

You may have heard that people no longer use voicemail or leave messages. But for most businesses, voicemail is the necessary last resort when someone isn't available to answer. That's why you need to put some thought into the message you want to communicate to your caller. You never know who is on the [...]

6 Things you can do to create an impressive voicemail message2018-11-22T12:00:02-04:00

Workplace Diversity is a Human Resource you Can’t do Without.

Businesses of all sizes benefit from diversity and inclusiveness Instituting diversity and inclusion must come from the top of the organizational ladder and be woven into the fabric of the company culture. My boss, Gary Blair occupies the top rung of the ladder at i24image.com, a call answering service that employs approximately 50 people. [...]

Workplace Diversity is a Human Resource you Can’t do Without.2018-10-09T16:43:30-04:00

Are You Busy juggling multiple tasks at the same time?

The obligation to look busy is deeply ingrained in our culture. If you rush to close browser tabs,  suddenly shuffle paper on your desk, or hammer gibberish on your keyboard when the boss approaches, you’re hooked on "looking busy". Maybe it's generational but if you've been in the workforce for a while, you still likely [...]

Are You Busy juggling multiple tasks at the same time?2018-08-30T13:27:18-04:00

Should You Choose Dedicated or Shared Customer Service Support

If you’ve never used a call answering service before, chances are you won’t be aware that there are two types of services available: Shared and Dedicated. Or, if you have hired a call centre before, there’s a 90% or greater chance that the service you received was based on a Shared service model. What [...]

Should You Choose Dedicated or Shared Customer Service Support2019-01-14T15:49:18-04:00

i24 CALL MANAGEMENT SOLUTIONS wins coveted ATSI Award of Excellence

i24 CALL MANAGEMENT SOLUTIONS has been honoured with the exclusive ATSI  2018 Award of Excellence for the 11th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. [...]

i24 CALL MANAGEMENT SOLUTIONS wins coveted ATSI Award of Excellence2018-06-27T11:13:38-04:00
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