Where Public
Service Meets
Seamless Response.
Answering Service for Municipal Services
Your city runs 24/7.
So do we.
In municipal operations, every minute counts—and every call matters. i24 is the always-on-call partner trusted by residents and staff alike for emergencies, system support, and maintenance scheduling. From small towns to major metropolises, we deliver 24/7 coverage that keeps your city running smoothly. No missed calls. No dropped requests. Just seamless service and dependable response, because public trust starts with being there.
i24 is your answering service for cities.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
We Handle the Calls.
You Handle the City.
i24 is your multichannel business solutions provider, trusted by municipalities to manage calls, texts, webforms, and public-facing interactions with speed and professionalism. From urgent emergencies to routine service requests, we route calls, schedule follow-ups, and deliver accurate information with empathy and discretion.
Our secure API integrations sync with your systems in real time, keeping departments aligned and services responsive. With 24/7 coverage, your citizens stay informed and your teams stay focused. No missed calls. No dropped requests. Just seamless public service.
CLEAR. COORDINATED.
COMMUNITY-FIRST.
Our Five-Step Onboarding Process:
1
We start by learning about your municipality and citizen needs. Whether urban, rural, or regional, we tailor everything around how you operate.
This step ensures we understand your unique workflows, priorities, and service expectations from the ground up.
2
Customization
We design flows, scripts, and escalation paths that reflect your public service structure. All interactions follow your standards.
Every detail is built to mirror your internal protocols, so callers experience seamless, city-branded service.
3
Demonstration
We walk you through your full account setup. You’ll see exactly what our agents see, so you’ll know precisely how we’ll represent your municipality.
This gives you full transparency and confidence before we take a single call.
4
Training
Our team is trained in your services, standards, and preferred tone of voice. They’re equipped to meet every caller’s needs.
We simulate real scenarios to ensure agents respond with accuracy, empathy, and consistency.
5
Launch
Once live, we deliver full-service coverage with ongoing quality checks, ensuring every call is handled consistently, accurately, and respectfully.
You’ll receive regular performance insights and support to keep service levels high and citizens satisfied.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility, no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business, and your budget. Speak with one of our friendly, experienced Sales Advisors today!
This FAQ covers what municipalities ask us most about our 24/7 call answering services, from setup to service coverage. Need more details? Our team’s ready to help, just reach out.
Quick answers to your service questions
Can you handle calls from residents reporting issues like potholes, noise complaints, or water leaks?
We follow your protocols to ensure each report is documented, categorized, and forwarded to the appropriate department for follow-up.
How do you manage calls related to emergencies or public safety concerns?
We prioritize urgent calls and follow your escalation procedures to ensure timely response. Our agents are trained to remain calm, gather critical details, and route the information to your designated emergency contacts or departments.
Can you support multiple departments within the municipality?
Absolutely. We customize call scripts and workflows for each department—whether it’s public works, parks and recreation, permits, or city planning. This ensures accurate call handling and efficient routing.
Real results from municipality clients.
“Our after-hours calls were a challenge: missed reports, delayed responses, and frustrated residents. Now, every call is answered by someone who understands our protocols, knows how to escalate emergencies, and communicates clearly with our citizens. With i24, our phone presence is consistent, professional, and reliable. It’s like adding a fully trained extension of our team—without the internal overhead.”
WE ARE THE
CONNECTORS.
You deliver public service.
We deliver 24/7 support.
ASK ABOUT OUR 30-DAY FREE TRIAL