You chase the bugs,
we chase down
every call 24/7.
You chase the bugs, we chase down every call 24/7.
Pest Control Answering Services
Whether you’re a solo exterminator or managing a regional pest control crew, we make sure no call gets left behind. Your customers reach out in moments of panic—ants in the kitchen, rodents in the walls, or strange bites at bedtime. We’re there 24/7 to answer with calm expertise, product knowledge, and scheduling finesse. Every call is handled with professionalism that mirrors your brand’s reputation for swift, dependable solutions.
i24 is your answering service for Pest Control companies.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
i24 is your multichannel business solutions provider—managing inbound communications while you focus on inspections, treatments, and customer service. Whether clients are reaching out for urgent infestations, routine follow-ups, or product advice, our agents are available 24/7 to represent your brand with precision, professionalism, and empathy.
Our secure API integrations connect directly with your scheduling and CRM platforms—ensuring real-time updates, seamless coordination, and uninterrupted service flow.
Our Five-Step Onboarding Process:
1
Discovery
We begin by digging into your pest control business, your coverage zones, peak infestation seasons, emergency response plans, and service types (from termite inspections to wildlife removal). Whether you’re focused on homes, businesses, or both, our goal is to understand how you operate.
2
Customization
From tailored call scripts to dispatch preferences, we shape our communication tools to match your tone and workflow. Whether clients are battling bed bugs or booking routine checkups, every interaction reinforces your credibility and calm under pressure.
3
Demonstration
We walk you through live call simulations, handling real-world scenarios like urgent rodent sightings, next-day treatment scheduling, or customer questions about chemicals and pets. You’ll hear how confidently we speak on your behalf before we go live.
4
Training
Our agents undergo focused training, covering terminology, treatment timelines, seasonal surges, and your customer engagement style. They’re equipped to sound knowledgeable and reassuring when pests are anything but.
5
Launch
Once your systems and preferences are dialed in, we activate full-scale call management, capturing every lead, coordinating every request, and supporting your team around the clock. Ongoing QA and coaching keep our standards pest-free and performance sharp.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business—and your budget. Speak with one of our friendly, experienced Sales Advisors today!
At i24, we manage communication for pest control teams so you can focus on the field. This FAQ section answers common questions about our call handling, emergency support, scheduling, and integrations. Still curious? Reach out, we’re here to help.
Quick answers to your service questions
Do you dispatch to on-call pest control technicians?
Yes, you provide us with your on-call schedule that tells us who we can reach at any time to route calls and messages. We customize your call-handling script—what our agents see during a call—to automatically display the name of your on-call technician. You can set and change the schedule according to daily, weekly or monthly rotations at any time through our Web on-call portal available 24/7.
Can you filter pest control emergency vs non-urgent?
Yes. Emergency calls are managed promptly. Agents follow your instructions to contact emergency services or dispatch staff on-call.
Non-urgent calls are handled according to your preferences.
How quickly do you answer pest control calls?
70% of our calls are answered live by an agent right away. If all agents are briefly occupied, up to 30% of calls are greeted by a personalized auto-answer message and then answered live within an average of 30 seconds. We value transparency, which is why you’ll have 24/7 access to our client portal to monitor your average time to answer – so you always know how we’re doing with your pest control calls.
Did you know? i24 uses a one-call shared-agent model, meaning each agent handles your pest control service request from start to finish—ensuring continuity and personalized service.
Real results from Pest Control clients.
“Before working with i24, we were constantly missing calls while handling treatments. It felt like we had to choose between doing our job or growing our business. That changed fast. Now, every call is answered by someone who sounds like part of our team—calm, professional, and knowledgeable. Our clients feel heard, our schedule stays organized, and our stress levels? Way down. Partnering with i24 was like adding a trusted teammate who never sleeps.”
WE ARE THE
CONNECTORS.
Focus on pest-free homes,
we'll focus on hassle-free calls.
ASK ABOUT OUR 15-DAY FREE TRIAL