From first ring to final booking, flawless.
Answering Service for Private Health Clinics Companies
The Calm
Behind
the Care.
Responsiveness is key in healthcare. i24’s 24/7 call answering service is built for expediency, empathy, and efficiency. We don’t just pick up the calls, we book appointments seamlessly, and ensure your clinic runs smoothly, no matter the hour.
Whether you’re a solo practitioner or managing multiple locations, i24 becomes your clinic’s invisible front desk, always calm, always ready.
i24 is your answering service for private health clinics companies.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
that keeps your team focused
and your schedule full.
Effortless booking. Empathetic call handling. Seamless integration.
i24 is a multichannel business solutions provider, supporting your clinic across phone, text, and web. We offer an intuitive booking system and work fluently with platforms like Jane and Go Rendez-Vous.
Our agents manage scheduling, cancellations, and follow-ups with care and accuracy. We integrate smoothly into your workflow, keeping operations efficient and patients at ease. Secure API connections ensure real-time updates between your systems and ours. You stay focused on care, we keep the lines clear.
No missed calls. No scheduling chaos. Just calm, connected service.
Customizable. Connected.
Clinic-Ready.
Our five-step Onboarding process:
1
Discovery
We begin by understanding your clinic’s specialties, hours, patient demographics, and protocols—from urgent care to wellness visits. We dive deep into your workflow, pain points, and goals to build a foundation that reflects your unique practice.
2
Customization
We tailor call scripts, programming, and escalation paths to reflect your clinic’s tone, services, and compliance needs. Every detail—from how we greet callers to how we handle emergencies—is crafted to mirror your standards and values.
3
Demonstration
We guide you through your setup, so you can review scripts and flows to see exactly how real patient scenarios will be handled. You’ll experience firsthand how our system supports your team and enhances patient satisfaction.
4
Training
Our agents receive healthcare-specific training on terminology, patient sensitivity, and your preferred communication style. We ensure they’re equipped to handle every call with empathy, accuracy, and professionalism—just like an extension of your own staff.
5
Launch
Once everything’s aligned, we activate your full-service coverage—ensuring every call is handled with care and precision. Ongoing quality assurance, performance monitoring, and feedback loops keep standards high and your patients reassured.
i24 PROGRESSIVE
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility—no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business, and your budget. Speak with one of our friendly, experienced Sales Advisors today!
Support &
Service FAQs.
Our FAQ section answers the most common questions healthcare professionals ask us about call handling, appointment booking, emergency protocols, and system integration. Don’t see your question? Reach out—we’re always here to help.
Quick answers to your service questions
How do you support clinics during after-hours or weekends?
We offer 24/7 live agent support, so your clinic remains accessible even outside regular business hours. Urgent calls are escalated based on your protocols, and non-urgent messages are logged for next-day follow-up.
Can you assist with patient intake and pre-screening?
Yes. We use customized intake scripts to collect essential information such as symptoms, insurance details, and preferred appointment times. This helps streamline your workflow and prepare your team for each visit.
What makes your service ideal for private health clinics?
We understand the importance of confidentiality, compassion, and efficiency in healthcare. Our customizable scripts, bilingual support, 24/7 availability, and multi-practitioner handling make us a trusted partner for private clinics.
WE ARE THE
CONNECTORS.
Your clinic’s voice:
efficient, caring, and connected.
ASK ABOUT OUR 30-DAY FREE TRIAL