Virtual Answering Services
Virtual receptionist Services.
Live Agents, 100% canadian
Human‑powered remote answering services designed to support the growth and long‑term success of Canadian businesses.
live receptionist services, solved.
Future‑proof Services that support the scalability of your customer experience.
Discover i24’s tailored solutions built to enhance and elevate your virtual answering service delivery.
Virtual Receptionist
Upfront Greetings
API Integration
Full Customer Services
HERE'S WHY COMPANIES
CHOOSE i24 VIRTUAL
RECEPTIONIST SERVICES.
From National Businesses to Local Leaders.
EXPERT REMOTE RECEPTIONISTS.
Every live remote receptionist is trained to sound like an extension of your team, delivering fast, friendly, and accurate support that keeps customers engaged and operations running smoothly.
What you can expect from our live virtual receptionist services:
- Brand-aligned communication
- Industry‑specific expertise
- 24/7 availability
- Seamless call handling including transfers, message taking, and appointment scheduling
- Cost-efficiency
Let’s build a solution that fits your business and your budget.
questions asked
by businesses
like yours.
This FAQ covers the most frequent questions by businesses looking for Virtual Receptionist Service in Canada.
Still unsure? Let’s talk—we’re ready when you are.
Virtual Receptionist Services FAQs
Can i24 remote receptinists take my calls 24/7, including weekends?
We offer 24/7 live agent support, so your business remains accessible even outside regular business hours. Urgent calls are escalated based on your protocols, and non-urgent messages are logged for next-day follow-up.
Can the virtual receptionists identify routine and emergency calls?
Yes. Emergency calls are managed promptly. Agents follow your instructions to contact emergency services or dispatch staff on-call.
Non-urgent calls are handled according to your preferences.
How you escalate calls?
Yes. We customize your call-handling script (what our agents see during a call) to automatically display the name of your on-call technician according to the schedule you are providing us through our 24/7 Web on-call portal. You can set and change the schedule according to daily, weekly or monthly rotations at any time.
What happens when you become an i24 partner?
We implement our 5-step process: Discovery, Customization, Training, Demonstration, and Launch.
Here’s how it works:
1. Discovery
Once you reach out—whether by email, phone, or web form—you’ll be connected with a representative who will guide you through a brief but insightful onboarding conversation. To deliver next-level service and help your business grow, we take time to understand your needs, language, and customer expectations in detail.
During this step, we’ll ask questions such as:
– How is your business operating right now?
– What types of issues are you facing?
– How many calls do you currently receive?
– How many calls do you believe are being missed?
– Are you currently using a call-answering service?
– What is your current process? Do you have on-call staff?
– What key information should we collect from your callers?
2. Customization
With your answers in hand, we tailor every detail to fit your company’s needs. This includes crafting a personalized answering script and designing a call-handling workflow that reflects your brand and operational standards.
We can accommodate specific call-routing preferences, build detailed scripts to meet unique requirements, and ensure that no detail is overlooked. Everything is built to support your business goals and customer experience.
3. Training
This is when our agents become an extension of your team. After our sales and tech teams gather all the necessary information, they pass it on to our training department.
Our training programs are thorough and ensure every agent is equipped with the correct protocols, vocabulary, and tone of voice that make your company stand out. From day one, our agents are prepared to represent your business with professionalism, accuracy, and care—so your customers never feel they’ve reached a third party.
4. Demonstration
Before going live, we walk you through your account setup in detail. You’ll see your scripts, call flows, and language standards in action, along with how our agents will manage your calls and care for your customers.
This step ensures everything meets your expectations and gives you full confidence in the service before launch.
5. Launch
Once everything is approved and you’re fully comfortable with your setup, we activate your 24/7 coverage. From this moment on, your customers are in expert hands—and your business is ready for a new era of growth, reliability, and success.
Multichannel Solutions FAQs
Do i24 remote receptionists manage appointment scheduling?
Absolutely. Our agents are trained to manage appointment scheduling with precision and professionalism. From booking a consultation to confirming availability or rescheduling an existing appointment, we handle the process seamlessly just as your in-house team would.
Through API integration, we connect our system to major booking platforms like Jane and Go Rendez-Vous. This ensures every interaction is accurate, efficient, and aligned with your brand. Your customers receive clear, helpful information and a smooth booking experience, free from delays or confusion.
Do i24 remote receptionist manage order-taking?
Yes, we do. Our agents are trained to manage order-taking with precision, professionalism, and a strong focus on customer satisfaction. Each interaction is handled with care—from capturing order details to confirming transactions—ensuring a smooth and reliable experience.
Through API integration, our systems connect directly with your preferred ordering platforms, allowing us to follow your protocols and provide real-time support. Customers receive timely confirmations and clear communication, helping to build trust and drive repeat business.
Do i24 virtual receptionists manage message-taking?
Yes, we do. Message-taking is one of the core services that shaped the call-answering industry and it remains a vital part of our offering today.
Our agents capture caller details with care and precision, ensuring that every message is complete, accurate, and delivered promptly.
This service is especially valuable during off-hours or when your team is unavailable. We follow your preferred protocols to relay messages in real time, helping you stay connected and responsive without missing a single opportunity.
Do virtual receptionists manage call-transferring?
Absolutely. Call-transferring is one of the most essential and frequently used features in our service offering. When a caller requests to speak with a specific person, department, or extension, our agents act quickly and professionally to connect them to the right destination.
We follow your exact call-routing protocols, whether that means a transfer or setting up a call-back when someone is unavailable.
Our service not only enhances the caller’s experience by reducing wait times and confusion, but also helps your team stay focused by filtering and directing calls efficiently. It’s a simple yet powerful way to maintain responsiveness and professionalism at every touchpoint.
What'd the difference between a dedicated and a shared service?
In a shared service model, agents are generalists. They’re trained to support multiple clients and can handle a wide range of caller inquiries with professionalism and accuracy.
In a dedicated service model, agents work exclusively for one client. They receive deeper, more specialized training to reflect the expertise and tone of your internal team.
Dedicated and shared services also differ significantly in pricing. Because dedicated service involves more extensive training and staffing, it comes at a higher cost.
Choosing the right fit for your business can be challenging, but our Sales Advisors are here to guide you through the pros and cons and help you make the best decision for your needs and goals.
What is a call dispatcher?
A Call Dispatcher is the bridge between your callers and your team, especially during urgent situations and late-night emergencies. They deliver messages based on the exact instructions you’ve provided, ensuring nothing gets lost in this process.
Depending on your preferences, dispatchers can call you directly, send a text, or notify your on-call staff. If no one can be reached within a preset timeframe, they’ll follow your escalation procedures step by step until the message is successfully handed off.
It’s real-time coordination, executed with precision so your business stays responsive, even in high-pressure situations and after hours.
WE ARE THE CONNECTORS.
Optimize your call management
and enjoy the benefits of our services.
Our call answering services are FREE for the first 30 days.
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