YOUR FRONT LINE,
FULLY HUMAN
FULLY PRESENT.
Call Answering Services
Your business
never sleeps
neither do we.
At i24, we don’t just serve businesses- we partner with them.
As a multichannel business solutions provider, our approach is rooted in deep collaboration, customized protocols, and a shared commitment to excellence.
From the moment we onboard your team, we immerse ourselves
In your brand, your workflows, and your customer’s expectations. Every call we answer, every alert we monitor, every appointment we confirm is handled as if we were part of your in-house staff.
Because when your business succeeds, and shines, we’re right there with you.
We offer fully bilingual services.
PARTNERSHIP
WITH PURPOSE, PASSION,
AND PRIDE.
Service that
speaks for you.
When your customers reach out. Whether it’s a late-night question, an urgent call, or a simple message, our live agents are ready to respond with empathy and professionalism. We bring calm to the chaos, representing your brand with confidence and care in every interaction.
From click to call, email to SMS, we’re there, offering multichannel business solutions that connect you to your customers wherever they are. Whether it’s phone, webform, or chat, we integrate seamlessly with your process and respond instantly, so every customer feels heard.
Telephone Answering &
Communication
Telephone Answering Services
Upfront Greetings
Live Transfer
Virtual Receptionist
We manage your front line with a focus on seamless warm transfers – ensuring every caller reaches the right person. Our virtual receptionists personally connect callers to your team when needed. Trained to represent your brand with professionalism and care, we free up your internal staff to concentrate on what they do best.
Full Customer Service
Product Support (Recalls & Info)
Campaign Response, Data Collection & Reporting
Advanced Data Collection and Management
Beyond basic intake, we specialize in capturing detailed, multi-layered data that supports your operational goals. Whether it’s customer preferences, service metrics, or compliance tracking, we organize and deliver the information you need. Our systems integrate with yours for seamless data flow and reporting.
1-800# Business Location Inquiry
1-800# Response
3-1-1 Response
Customer Service
& Support
Your frontline for customer care, built on trust and precision. We offer traditional answering services with a modern edge—designed to reflect your brand and deliver consistent, courteous support.
Order & Appointment
Management
Order Taking
Appointment Management
Email Management (E-response)
We monitor and respond to inbound emails with speed and professionalism, ensuring timely communication and resolution. Our agents follow your templates and tone, keeping your inbox organized and your customers satisfied. It’s a simple way to stay responsive without stretching your internal resources.
Webform Response with Instant Alerts
When a customer fills out a form, we act fast. Our system triggers instant alerts, and our agents follow up in real time, capturing leads and resolving issues before they go cold. It’s a proactive approach that keeps your digital channels working for you.
SMS Confirmation
We send timely confirmations for appointments, orders, or service updates via SMS. It’s a quick, effective way to keep customers informed and reduce missed bookings. Our system integrates with your scheduling tools for seamless delivery.
API Integration
Our services connect directly with your systems through API, enabling real-time data exchange and automation. Whether it’s syncing customer records, updating schedules, or triggering alerts, we make sure everything flows smoothly.
Web On-Call Services
This legacy service has evolved into our client portal, offering clients direct access to support, scheduling, and account management. It’s a streamlined, self-service solution that complements our live agent support.
Digital & Multichannel
Support
Monitoring & Safety
Services
Protecting your people, property, and peace of mind. We provide remote monitoring and check-in services that support compliance, safety, and operational continuity.
Alarm Trigger Monitoring
We respond to alarm events with urgency and precision, following your protocols to escalate and resolve incidents. Our agents are trained to act quickly, document thoroughly, and ensure your property and people are protected.
Work Alone Response
For employees working solo, we provide scheduled check-ins and emergency response services. Our system ensures accountability and safety, giving peace of mind to both workers and management.
Elevator Video Monitoring
We monitor elevator feeds for safety and service issues, offering real-time support and escalation when needed. Whether it’s a stalled lift or a security concern, we’re ready to respond.
Electric Vehicle Station Monitoring
We monitor EV charging stations in real time to ensure smooth operation and fast issue resolution. Our agents assist users, respond to alerts, and escalate technical concerns as needed. It’s a reliable way to keep your EV infrastructure running efficiently.
Parking Lot Gate – Remote Support
Our agents manage access control remotely, assisting visitors and resolving gate issues without delay. We follow your protocols to ensure secure, efficient entry and exit.
Employee Check-In
We track employee status during shifts, ensuring regular check-ins and immediate response to missed contacts. It’s a vital service for teams in the field, remote workers, or high-risk environments.
Expert
call management,
tailored to your brand.
Our Five-Step Onboarding Process:
1
Discovery
We start by learning the ins and outs of your operations, whether you serve individual clients, manage large teams, or support complex systems.
From service protocols to communication preferences, we tailor our approach to fit your unique footprint.
2
Customization
We build scripts, workflows, and escalation paths that reflect your brand voice and service priorities. Whether it’s a routine inquiry, an urgent issue, or a specialized request, every interaction is designed to meet your standards.
3
Demonstration
Through live simulations, you’ll experience how we handle real-world scenarios relevant to your field. It’s your opportunity to preview
our professionalism, adaptability, and attention to detail before we go live.
4
Training
Our team receives focused training on your terminology, service categories, and preferred communication style. They’re equipped
to engage with clarity, empathy, and precision, no matter the complexity.
5
Launch
With everything in place, we activate full-service coverage, ensuring every call, message, and request is handled seamlessly. Ongoing quality checks and performance reviews keep your standards high and your operations running smoothly.
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility. No guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business and your budget. Speak with one of our friendly, experienced Sales Advisors today!
REAL RESULTS
FROM NATIONAL BUSINESSES ACROSS INDUSTRIES.
We don’t just deliver service.
We deliver peace of mind.
ASK ABOUT OUR 30-DAY FREE TRIAL