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Home
Services
Industries
Plumbing
When calls come flooding in, we’ve got you covered, 24/7.
Elevator Services
Next level service is all we offer.
Pest Control
You chase the bugs, we chase down every call 24/7.
HVAC
Whether it’s heating or cooling crises, we’ve got your calls covered, 24/7.
Property management
From Leaks to Leases, your tenants are our priority, 24/7.
Restoration
Disaster strikes fast. We respond faster.
Electricians
We’re a new tool under your belt. 24/7.
Municipal Services
Where Public Service meets seamless response.
Legal Services
We don’t just answer. We represent.
Private Health Clinics
From first ring to final booking. Flawless.
About Us
Who we are
A Message from Our CEO, Gary Blair.
Why Choose Us
Partnership that powers progress.
Philantrophy
Partnering for Change: i24 Stands with Those Who Make a Difference.
Podcast
Blog
Careers
Contact Us
X
Call Us Now! 800.667.6767
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Restoration
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Edit Content
Home
Services i24
Industries
Restoration
Municipal
Legal Services
Private Health Clinics
Electricians
Property Management
Plumbing
HVAC
Pest Control
Elevator
About Us
Who we are
Why Choose Us
Philanthropy
Podcast
Blog
Careers
Contact Us
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Call Handling Quick Score
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Is Your Current Call Management Costing You Customers?”
Instructions:
Answer these 9 quick questions to uncover hidden inefficiencies in your call handling process that may be very revealing!
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1- Call Volume Awareness: Do you know your average daily call volume across all channels?
Yes, tracked in real time
Rough estimate
No idea
2- Follow up Response: How quickly does your team respond to missed calls or voicemails?
Within 5 minutes
Within an hour
Within the same day
We don’t have a consistent follow-up process
3- Missed Call Tracking: Do you track missed calls and follow up on them?
Yes, every missed call is logged and followed up
Sometimes
No
4- Call Routing Logic: How are incoming calls routed?
Smart routing based on caller type or urgency
Manual or basic round-robin
No routing—calls go to a general line
5- After-Hours Coverage: What happens when someone calls outside business hours?
Automated routing to on-call staff or voicemail with callback
Voicemail only
No coverage
6- First-Call Resolution: How often are issues resolved on the first call?
Frequently
Occasionally
Rarely
7- Call Escalation Protocols: Do you have clear escalation paths for urgent or complex calls?
Yes, documented and automated
Informal or manual
No
8- Caller Experience: How would you rate your caller experience?
Seamless and professional
Adequate but inconsistent
Frustrating or unclear
9- Call Analytics Usage: Do you use analytics to improve call handling performance?
Yes, regularly
Occasionally
Not at all
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