Call Management Services

Missing after-hours calls?
Too many phone lines, not enough hands?
Important calls being pushed to voicemail?

Stop losing potential revenue because you’re missing calls.

i24 Call Management Solutions helps over 700 companies across Canada provide their clients with professional customer care.

Our Call Management Services include:

Remote / Virtual Receptionist
Customer Care & Help Desk Services
Order Taking & Data Entry
Appointment Booking
Tier 1 Technical Support
Telephone Answering

“HOLD-FREE” Call Environment

i24 agents never put people on hold to respond to other calls. No more “one moment please” as we handle your calls from beginning to end. Your clients will feel listened to and their message heard. Our agents focus solely on your clients.

i24 is a seamless extension of your business. You simply tell us when you want your calls transferred or rerouted to us and we take it from there – 24/7.

Outsourcing your call management frees you to focus on acquiring new clients while we take care of your existing ones.

You don’t win the industry Award of Excellence for 22 years in a row by being average.

i24 is the call management industry leader in agent training, customized client script programming and data management.

What does this mean for you?

Accurate and consistent call-handling
Customer’s questions appear instantly on your agent’s script
Agents handle order-taking flawlessly with transaction recording, payment processing and order confirmation
Our advanced data collection enables customised reporting