next level service
is all we offer.
24/7 Call Answering for Elevator Companies
Elevate your expectations
with service that rises above
your needs.
Whether it’s a jammed door, a stalled elevator, or a routine inspection request, we’re the first voice your customers hear—and the calm in their crisis. Our trained agents handle every call with speed, clarity, and professionalism, guiding tenants, building managers, and service techs through the next steps with confidence. We don’t just take messages—we activate solutions. From dispatching emergency crews to coordinating scheduled maintenance, we follow your protocols to the letter, 24/7. Because when elevators stop, your service can’t.
i24 is your answering service for Elevators companies.
i24 is 100% Canadian owned and operated.
We offer fully bilingual services.
Every call answered
Every Issue Escalated
Zero Downtime.
The elevator
may have stopped
but we never do.
i24 isn’t just a call answering service—we’re your multichannel communication control room. Whether you’re an independent technician or managing a fleet of elevator teams, we integrate with your dispatch systems, maintenance schedules, and emergency protocols. From phone calls and SMS to one-way and two-way video monitoring, we manage every channel with speed and professionalism. Our secure API integrations ensure real-time data flow between your platforms and ours—keeping your operations synced and your teams informed. Our agents respond 24/7 to emergencies, entrapments, and service alerts—adding real-time visual oversight and airtight support to your emergency strategy.
Our five-step onboarding process:
1
Discovery
We start by learning about your elevator operations, whether you service residential towers, commercial buildings, or mixed-use properties. From emergency protocols to inspection schedules and service coverage, we tailor our approach to how your team runs.
2
Customization
We build call scripts, escalation paths, and workflows that reflect your brand and service priorities. Whether it’s a stuck elevator, a jammed door, or a routine inspection request, every interaction mirrors your standards and urgency.
3
Demonstration
Live call simulations show how we handle real-world elevator scenarios, from panicked passengers to scheduled maintenance coordination. You’ll see how seamlessly we represent your business before we go live.
4
Training
Our agents receive focused training in elevator terminology, service tiers, and your preferred communication flow. They’re equipped to respond with clarity, empathy, and precision, no matter the situation.
5
Launch
With everything in place, we activate full-service coverage, ensuring every call, alert, and request is managed smoothly. Ongoing quality checks and performance reviews keep your standards high and your riders reassured.
We activate your entire protocol and check to make sure your calls are being answered perfectly, ensuring your reputation stays next level.
i24 PROGRESSIVE
BILLING MODEL.
Transparent rates. Tangible returns.
At i24, we don’t share market-standard rates on our website because our service isn’t market-standard. It’s exceptional. And exceptional service demands a billing model that reflects exactly that.
An exceptional billing model
Our Progressive Billing Model is exceptional because it’s built to reward growth. The more you use, the less you pay per minute. You’ll never be charged for unused time, and you’ll never be locked into oversized bundles with non-transferable minutes. Ours is pricing that scales with your success.
If you’re unsure how many minutes you’ll need each month, you’re not alone. That’s why our model is designed for flexibility, no guesswork, no waste, just smart, scalable support.
Let’s build a solution that fits your business, and your budget. Speak with one of our friendly, experienced Sales Advisors today!
Support &
Service FAQs.
This FAQ section answers key questions about our elevator emergency call monitoring, technician dispatch support, and service scheduling. Still have questions? Reach out, our team is standing by to help keep your operations moving.
Quick answers to your service questions
Can you filter elevator emergency calls from non-urgent ones?
Yes. Emergency calls—such as elevator entrapments or mechanical failures—are prioritized and handled immediately. Agents follow your protocols to dispatch to on-call staff or escalate to emergency services.
Non-urgent calls, like maintenance requests or inspection scheduling, are managed according to your preferences.
Why should elevator companies use your call management services?
We specialize in handling high-priority, time-sensitive calls—like elevator entrapments and service outages—with speed and accuracy. Our agents are trained to follow your protocols, ensuring every call is handled professionally and efficiently. With 24/7 availability, bilingual support, and customizable dispatching, we help elevator companies deliver reliable service without missing a single call.
What makes your call handling different from other elevators call management services providers?
We use a one-call shared-agent model, meaning each agent handles the entire call from start to finish. This ensures continuity, fewer handoffs, and a more personalized experience for your customers. Plus, our scripts are tailored to your business, so agents always sound like an extension of your team.
Real results from Elevator
Service clients.
WE ARE THE
CONNECTORS.
You keep your elevators working,
we keep the calls flowing.
ASK ABOUT OUR 30-DAY FREE TRIAL