Property management answering service.
When tenant issues come in, your team needs more than voicemail. i24 helps property management teams stay responsive with live call handling built for busy operations.
Reliable, professional call handling
Coverage
Human support for tenant and resident calls
Human
Fully bilingual, 100% Canadian-based
Proudly Canadian
Escalation workflows built around your process
Customization
Property management call coverage, Solved.
Contact our Sales Advisor
Find the Right Call Answering Solution with i24
Try our call answering service for Property Management free for 30 days.
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HERE'S WHY PROPERTY MANGEMENTS TEAMS CHOOSE i24.
Property management teams need dependable after-hours support, clear escalation, and a better way to manage tenant calls without adding pressure internally.
That is where i24 makes the difference.
fLEXIBLE COVERAGE,
REAL OPERATIONAL SUPPORT.
Call handling that fits the realities of property management.
Every property management operation has different call patterns, busy periods, and escalation needs. i24 helps you build a solution around your workflow, whether you need after-hours support, overflow coverage, or more structured tenant call handling.
Our service is designed to support internal teams, improve responsiveness, and give property managers more control over what happens when calls come in.
More than call coverage,
a stronger support partner.
5 reasons property management teams choose i24
1
Live support for tenant and resident calls
Make sure calls are answered professionally when your office is closed or your team is tied up.
2
Maintenance requests handled with more structure
Capture the right details and route calls according to your process.
3
After-hours support without added internal strain
Reduce pressure on office staff and on-call teams during evenings, weekends, and peak periods.
4
Bilingual service across Canada
Support callers in English and French with a consistent, professional experience.
5
Coverage that scales with your portfolio
Whether you manage one property or many, i24 helps you create more reliable call coverage.
questions asked by property mangement teams like yours.
These are some of the most common questions property management teams ask when evaluating after-hours and overflow call coverage.
Still unsure? Let’s talk—we’re ready when you are.
Call Answering Services FAQs
Can you handle after-hours tenant emergencies?
We offer 24/7 live agent support, so your business remains accessible even outside regular business hours. Urgent calls are escalated based on your protocols, and non-urgent messages are logged for next-day follow-up.
Can you follow our escalation process?
Yes. We customize your call-handling script (what our agents see during a call) to automatically display the name of your on-call technician according to the schedule you are providing us through our 24/7 Web on-call portal. You can set and change the schedule according to daily, weekly or monthly rotations at any time.
Do you offer bilingual support?
Yes. i24 provides live English and French support.
Can you support multiple properties or locations?
Yes. Our service can support both single-property teams and growing portfolios.
Multichannel Solutions FAQs
Does i24 manage appointment scheduling?
Absolutely. Our agents are trained to manage appointment scheduling with precision and professionalism. From booking a consultation to confirming availability or rescheduling an existing appointment, we handle the process seamlessly just as your in-house team would.
Through API integration, we connect our system to major booking platforms like Jane and Go Rendez-Vous. This ensures every interaction is accurate, efficient, and aligned with your brand. Your customers receive clear, helpful information and a smooth booking experience, free from delays or confusion.
Can you help during high call volume periods?
Yes. We can provide overflow support when your internal team is stretched.
What types of calls can you handle?
We can support tenant inquiries, maintenance requests, overflow calls, and after-hours communication.
Is this only for emergencies?
No. We can support both urgent and routine calls depending on your needs.
What is a call dispatcher?
A Call Dispatcher is the bridge between your callers and your team, especially during urgent situations and late-night emergencies. They deliver messages based on the exact instructions you’ve provided, ensuring nothing gets lost in this process.
Depending on your preferences, dispatchers can call you directly, send a text, or notify your on-call staff. If no one can be reached within a preset timeframe, they’ll follow your escalation procedures step by step until the message is successfully handed off.
It’s real-time coordination, executed with precision so your business stays responsive, even in high-pressure situations and after hours.
WE ARE THE SUPPORT BEHIND YOUR TEAM.
Support tenant communication, maintenance-related calls, and after-hours coverage with live bilingual service built for busy property management operations.
Our call answering services are FREE for the first 30 days.
Talk to us about your current call coverage needs.
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