5 Reasons That a Call Center is Better than Transferring Your Calls to Your Employees or Your Cell Phone

Many small business owners find themselves stuck in a difficult situation when it comes to the phone calls that their business receives. On the one hand, it can be tedious, stressful, and time consuming to answer them all day every day, which in turn takes valuable time away from their other business activities.

On the other hand, hiring in-house workers to shoulder the load is incredibly expensive, and asking your employees to sacrifice their time by answering calls on their cell phones is a stretch at best. That’s why many small business owners are turning to our professional call answering service. Here are 5 reasons that a call center is better than transferring your calls to your employees or your cell phone.

A call center is always available

We are here around the clock; ready to take your calls. Unlike you or your employees, our centre doesn’t have to sleep. We have professional personal assistants on every shift, so no matter when someone calls your business, they will get through to us.

We are here through the holidays

Sure, we give plenty of well-deserved holiday time to our employees, but whenever they take their leave, another takes their place. If you or your employees are on vacation, you shouldn’t have to answer calls or even worry about them. And you won’t have to worry about answering voice mails when you get back either.

We screen calls for you

A lot of the calls that come through to your business are going to be “low-value.” That is, people soliciting things to you, customers who really aren’t interested in buying or people who are going to take up a lot of your time, but not really provide you with anything. We will only transfer calls to you that are of importance, or ones that you pre-select. That way, neither you nor your team members will waste their precious time on calls that they don’t need to be answering.

You get more time for other things

This one is really #1 if you think about it. There is so much to do already, that the last thing someone needs to be doing is spending half of their time on the phone all day with customers. If you transfer calls to your cell phone or to that of your employees, then you both will be spending too much time on the phone each day. When we handle all of the calls for you, it frees up your time to run your business, and your employees’ time to do their job.

It looks professional

Which one of these telephone exchanges do you think seems more professional to a customer? “Hello? Oh, yeah hey this is Steve”, or “(name of your business) Good afternoon, how may we help you?” If you are routing calls to a cell phone, then a lot of greetings are going to be generic, and some confusion is going arise as to the nature of the call.
A personal cell phone number doesn’t exactly exude professionalism. When we handle them, we will always answer in a professional manner and say the name of your business, giving you an established business feel.

These are only some of the major reasons why small business owners across the world are switching to professional answering services. Hiring a call center is a much better idea than transferring calls to your or your employees’ cell phone. Image24 is a professional, award-winning service that can give your business an air of professionalism and allow you to focus your skills on running your business. Contact us today for more information on how we can help.