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i24 Brings Home its 27th Award Of Excellence! i24 Call Management Solutions returned from our Canadian Call Management Association (CAM-X) conference in Calgary, proudly carrying our 27th Cam-X Award of Excellence (AOE). Winning an Award of Excellence validates all our work and our client's decision to choose us from our competitors. Oh, and [...]
Employee recognition is the secret sauce that sucessful companies cook up to differentiate themselves from their copmpetion. Employees who are made tofeel they matter, fee more motivated to make their customers feel they matter.
“Could I interest you in everything, all of the time “– Welcome to the internet, Bo Burnham Tired of Seeing Ads and Having Your Internet History Tracked? The internet is a big place. Ok, that's a huge understatement - the internet is omnipresent. Every time we log into social media, our [...]
Captain Info-Tech Tips – Creating Memorable Longer Passwords Do you have a problem coming up with original security passwords that are both complex enough to outsmart cyber-pirates and yet be memorable? “Person, Woman, Man, Camera, Tv” – The 45th President of the United States of America. People are great at memorizing random words; we [...]
4 tips to help you stay focused when working from home Let's be honest, has the pandemic been difficult for you to stay focused while working from home as much as it has for me? Since I started a new job during COVID-19, I find it a challenge to [...]
Content Marketing - What is it? Joe Pulizzi of the Content Marketing Institute defines content marketing as: “Content marketing is the creation, publication and distribution of relevant, helpful articles, videos, images etc. to attract, engage and acquire a defined target audience with the objective of driving profitable customer action.” Simply put, it’s using distributed [...]
The only cure for failure is death. If you are a living, salient being, you encounter failure many times. It defines how we define ourselves and see ourselves as part of our circle of friends and coworkers. "Remember that failure is an event, not a person. - Zig Zigler" In the technology industry, “fail [...]
“The greatness of a society and its moral progress can be judged by the way it treats its animals.” – Mahatma Gandhi This quote from Mahatma Gandhi resonated with Gary Blair when he first came across it many years ago. This is not surprising if you know Gary who is President of i24 Call Management [...]
Improve Your Business with Human Resource Reporting There is nothing that employees dislike more than aggressive micromanaging; in fact, it is often stated as the top reason that employees want to leave their jobs. It comes down to trust. As a business owner, you are required to do your due diligence and make sure that [...]
Understanding The Caller’s Needs: Machines vs Humans The development of technology in business applications has brought significant breakthroughs in recent years, and one of the most talked about is the collection and analysis of “big data” – a herculean feat which machines excel at. Researchers at MIT have recently released information about a supposed breakthrough [...]
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