CALL A CALL ANSWERING SERVICES WHEN TIMES ARE TOUGH
Ray Hiltz2023-04-18T14:50:44-04:00Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It's more important now than ever.
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04, 2023
18
08, 2021
Tired of Seeing Ads and Having Your Internet History Tracked
Alex Leibner2023-01-25T10:34:16-05:00“Could I interest you in everything, all of the time “– Welcome to the internet, Bo Burnham Tired of Seeing Ads and Having Your Internet History Tracked? The internet is a big place. Ok, that's a huge understatement - the internet is omnipresent. Every time we log into social media, our [...]
13
07, 2021
5 Ways a Social Media Cleanse Can Unclog Your Brain
Ray Hiltz2022-04-20T09:16:46-04:005 Ways a Social Media Cleanse Can Unclog Your Brain Social Media is sneaky. It creeps up on us like a rising tide on the beach. As we bask in the sun, distracted by our smartphone, the cold wet fingers of the ocean imperceptively at first, clutch at our toes and before [...]
22
06, 2021
How to Create Longer Passwords That You Can Remember – Captain Info
Alex Leibner2023-01-25T10:35:33-05:00Captain Info-Tech Tips – Creating Memorable Longer Passwords Do you have a problem coming up with original security passwords that are both complex enough to outsmart cyber-pirates and yet be memorable? “Person, Woman, Man, Camera, Tv” – The 45th President of the United States of America. People are great at memorizing random words; we [...]
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06, 2021
Think an Answering Service is Old School – is Customer Service?
Ray Hiltz2022-04-20T09:17:50-04:00Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to manage calls in the Business to Business (B2B) [...]
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08, 2020
Problem – No Response / Long Holds. Solution – Call Answering
Ray Hiltz2022-04-20T09:24:00-04:00Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
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04, 2020
Video Conference Like a Pro. Are You Ready for Your Close-Up
Ray Hiltz2022-04-20T09:26:10-04:00Are You Ready for Your Close-Up? Video Conference Like a Pro The COVID-19 pandemic is disrupting our lives and how we do business. It’s changing how we interact with each other. If there’s any upside to this, it’s that, unlike the 1918 Spanish Flue, we have video conference technology that enables us to stay [...]
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12, 2019
Now is a Good Time to do a Call Answering Audit
Ray Hiltz2022-04-20T09:28:10-04:00Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
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10, 2019
It Takes a Community to Raise a Business.
Ray Hiltz2022-04-20T09:29:08-04:00It Takes a Community to Raise a Business. i24 supports many of our community organizations. Yes, it’s good for business, but it’s simply what a good neighbour does. Whether it’s donating resources to an organization that supports homeless youth or it’s hanging art in a seniors residence, we live in shared spaces. We [...]
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07, 2019
i24 Call Management wins 12th Consecutive Award of Excellence
Ray Hiltz2022-04-20T09:34:45-04:00i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]
