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There are as many stories as there are people. Although most of us are no longer working in the i24 offices, Jeff still works there every day. We were office neighbours and loved teasing each other. His side of the hallway was jokingly referred to as the "Jewish Ghetto", and mine, the [...]
Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to? I worked in the service industry for most of my life, and I'm amazed at the sorry state [...]
Point Your Customers in the Right Direction with Our Dealer Locator Services Have you reached a point in your business where you feel you’re ready to expand to more locations? The more locations you have, the more your potential clients will need to find the one nearest to where they are. Image24 understands the difficulties [...]
How to Create the Best Telephone Answering Script When people go to film something, whether it is a film, commercial, or TV show, they always use a script. They do it because it works. The same goes for your telephone answering service. A script is needed to sound professional when [...]
3 Ways a Call Center Can Make You Money When you have a business, much of your success will hinge on the calls you receive. Not just for communication between you and current clients, but also for the acquisition of new customers, and ensuring that they remain loyal and satisfied. [...]
How to Even Out Your Work-life Balance: get a personal virtual receptionist Running a business is a 24/7 commitment. While most employees clock in and clock out at their designated times, as the owner you need to be available at all times to handle the numerous responsibilities that go along [...]
We’ve Been Awarded the ATSI Award of Excellence: 8 Consecutive Years of Quality Service Here at Image24, we pride ourselves on providing the highest quality call center service in the industry. For the past 7 years, ATSI has recognized this level of service and dedication by presenting us with the prestigious ATSI Award of Excellence, [...]
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