You have no doubt trained your employees when they started with you. But seriously, how much time and resources have you invested in ongoing training? Technology and consumer habits are changing at a dizzying speed. If your nose is to the grindstone every day, it’s hard to get an overview of the changing competitive field. Companies like i24 Call Management Solutions owe its success on being on the cutting edge of communications technology. Employees are continuously introduced to new and more effective ways of doing things and serving their clients. This is one reason i24 has won the CAM-X national Award of Excellence for 22 consecutive years. Its virtual receptionists are constantly being trained to meet such high call standards as:
- How long it takes to respond to the caller
- Accuracy of information communicated
- Knowledge of Account
- Overall Impression of Call
- and the overall “WOW” factor.
This last criterion, the WOW factor, has been folded into the i24 company culture
Not only do we professionally evaluate each member after they take calls, but we also hire the most rigorously trained and experienced agents in the industry.
Have you ever gone on vacation and thought constantly about what’s happening back at the office? Have you ever worried about missing a call from a big client? If this sounds like you, then the peace of mind and flexibility that a personal virtual receptionist service provides is well worth it. If you can’t live without being on top of things, you can direct which callers and when you would like to be notified by email or SMS.
Your receptionist is your front line, your first point of client contact. First impressions are important. They can win or lose a sale.
As business owners, we often get caught up in operations and “systems”. Every decision you make, every system you put in place, has to serve your customers first.
Hiring the right someone to be the welcoming voice of the company is critical. The position requires someone proficient in communications technology. They need to have strong social skills, be personable, patient and professional.
They also have to be able to be intimately acquainted with your company’s services and culture. This calls for a lot of experience, focus and training.
Hiring a virtual receptionist allows you to focus on doing what you need to do to get customers to call. If you don’t want to drop the ball at that critical moment when a prospect or existing client reaches out to you, consider outsourcing to a virtual receptionist.
Call us at 1-866-849-0151. We’ll be very happy to speak with you ”person 2 person” and answer any questions you may have.