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Gary's October Gems - The Eat Drink and be Scary Issue Happy October, everyone. Welcome to the month when we share our bountiful harvest around our Thanksgiving tables and scare the bejeezus out of kids on Halloween. By the time Halloween arrives, the beautiful fall foliage is gone and we are left with skeletal [...]
Learning About Teamwork by Watching Saturday Night Hockey After being responsible for the management of i24 Call Management Solutions for almost two decades, no one has to sell me on the importance of teamwork. A call answering service, like all customer-facing services, is particularly challenged in the human resource area. It's impossible [...]
Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Welcome to May Gems. Each month, I reach into my treasure trove of quotes and pull out my favourite gems. I love quotes. They make me laugh, they make me cry and most often, they make me think. Alas, May is here and every young man’s fancy turns to … [...]
Welcome to April's Quote and Trivia Gems. Each month, I reach into my treasure trove of quotes and pull out my favourite gems. I love quotes. They make me laugh, they make me cry and most often, they make me think. April is the birth month of William Shakespeare - the Bard of Avon. Poet, playwright [...]
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]
Welcome to the March quotes and trivia gems. Ah, the month of March. It holds the hope of spring and the celebration of the always popular St-Patrick’s Day celebrations on 17th! March at last arrives! She brings with her the shamrock and the promise of grass and gardens - a green respite from the [...]
February Quotes and Trivia - Gary's Monthly Gems Welcome, February. The year was 1964, and the hysteria that enveloped February was something called "Beatlemania". On February 7th, the Beatles first arrived in America. That same day “I Want to Hold Your Hand” went to Number 1 on the Billboard Chart. Two days later, February 9th, [...]
What's New from i24 Call Management Solutions In this edition: A message from our President & Chief Engagement Officer, Gary Blair. Operations News: Welcome our New Wow Specialists November Weekly Client Quality Score Draw Winners Our CAM-X Award of Excellence Plus celebrations Article: Comment Suivre à la période des fêtes? par Eveline Donaldson Article: My Acadian Family Christmas [...]
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