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i24 Brings Home its 27th Award Of Excellence! i24 Call Management Solutions returned from our Canadian Call Management Association (CAM-X) conference in Calgary, proudly carrying our 27th Cam-X Award of Excellence (AOE). Winning an Award of Excellence validates all our work and our client's decision to choose us from our competitors. Oh, and [...]
Stop Taking Work on Vacation: Discover the Freedom of a Call Answering Service! If so, you may be suffering from F.O.M.B. (Fear of Missing Business). Like F.O.M.O. (Fear of missing out), F.O.M.B. (Fear of missing business), can cause the following: Insomnia Feelings of guilt Anxiety Depression Agitation Your vacation is sabotaged before it's barely begun. [...]
Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It's more important now than ever.
Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important [...]
What's New from i24 Call Management Solutions In this edition: A message from our President & Chief Engagement Officer, Gary Blair. Operations News: Welcome our New Wow Specialists November Weekly Client Quality Score Draw Winners Our CAM-X Award of Excellence Plus celebrations Article: Comment Suivre à la période des fêtes? par Eveline Donaldson Article: My Acadian Family Christmas [...]
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you [...]
Does Having VoIP mean you no longer need your Call Answering Service? No. And here’s why. Many businesses are unplugging their landlines and plugging into the “cloud” by switching to VoIP. There are a lot of valid reasons for doing so – which your VoIP supplier likely has told you. They also likely told you [...]
i24 Call Management Solutions - 20 Years of Award Winning Customer Service Has the term "customer service" become another empty corporate cliché? Is it rendered meaningless by overuse and hype? Is "your business is important to us" before they cast you into "hold" purgatory what it's come down to? I worked in the service [...]
i24 Call Management Solutions
3901 Jean Talon Ouest, Suite 200,
Montreal, QC, H3R 2G4
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