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i24 Brings Home its 27th Award Of Excellence! i24 Call Management Solutions returned from our Canadian Call Management Association (CAM-X) conference in Calgary, proudly carrying our 27th Cam-X Award of Excellence (AOE). Winning an Award of Excellence validates all our work and our client's decision to choose us from our competitors. Oh, and [...]
Stop Taking Work on Vacation: Discover the Freedom of a Call Answering Service! If so, you may be suffering from F.O.M.B. (Fear of Missing Business). Like F.O.M.O. (Fear of missing out), F.O.M.B. (Fear of missing business), can cause the following: Insomnia Feelings of guilt Anxiety Depression Agitation Your vacation is sabotaged before it's barely begun. [...]
Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It's more important now than ever.
Gary's October Gems - The Eat Drink and be Scary Issue Happy October, everyone. Welcome to the month when we share our bountiful harvest around our Thanksgiving tables and scare the bejeezus out of kids on Halloween. By the time Halloween arrives, the beautiful fall foliage is gone and we are left with skeletal [...]
Learning About Teamwork by Watching Saturday Night Hockey After being responsible for the management of i24 Call Management Solutions for almost two decades, no one has to sell me on the importance of teamwork. A call answering service, like all customer-facing services, is particularly challenged in the human resource area. It's impossible [...]
Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Welcome to May Gems. Each month, I reach into my treasure trove of quotes and pull out my favourite gems. I love quotes. They make me laugh, they make me cry and most often, they make me think. Alas, May is here and every young man’s fancy turns to … [...]
Welcome to April's Quote and Trivia Gems. Each month, I reach into my treasure trove of quotes and pull out my favourite gems. I love quotes. They make me laugh, they make me cry and most often, they make me think. April is the birth month of William Shakespeare - the Bard of Avon. Poet, playwright [...]
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important [...]
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