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Gary's January Gems - Are We Wasting Lessons Learned From the Crisis Winston Churchill advised us that “We must never let a good crisis go to waste.” My reaction when I first came across this quote was that it was a cynical joke. He was a politician after all. Churchill is regarded as one [...]
Learning About Teamwork by Watching Saturday Night Hockey After being responsible for the management of i24 Call Management Solutions for almost two decades, no one has to sell me on the importance of teamwork. A call answering service, like all customer-facing services, is particularly challenged in the human resource area. It's impossible [...]
i24 Call Management Solutions has been honoured with the exclusive ATSI 2019 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call centre services across North America and the UK. Why winning this [...]
Do Employee Recognition Programs Make Your Eyes Roll? If “employee recognition programs” makes your eyeballs do a backward somersault read on. I was pretty skeptical about these corporate feel-good initiatives as well until we launched one this year. The reason I was converted, I discovered that it Ain’t What You Do, It’s The [...]
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office is closed (after hours calls). And you may be missing important messages if your [...]
February Quotes and Trivia - Gary's Monthly Gems Welcome, February. The year was 1964, and the hysteria that enveloped February was something called "Beatlemania". On February 7th, the Beatles first arrived in America. That same day “I Want to Hold Your Hand” went to Number 1 on the Billboard Chart. Two days later, February 9th, [...]
Welcome, January, the month we ring in the new year with renewed hope and promise. Along with counting down the seconds to the New Year, you probably sang, mumbled or listened “Auld Lang Syne", Robert Burn’s 1788 ode to times spent together. (The title translates to “for the sake of old times”.) “Should auld acquaintance [...]
I love inspirational quotes. I see reflected in the wise words of great minds validation of who I am and motivation to be who I want to become. For many years now, I have shared some of my favourite quotes and trivia in my newsletter - Gary's Monthly Gems. Enjoy. Welcome, September … the only month [...]
The obligation to look busy is deeply ingrained in our culture. If you rush to close browser tabs, suddenly shuffle paper on your desk, or hammer gibberish on your keyboard when the boss approaches, you’re hooked on "looking busy". Maybe it's generational but if you've been in the workforce for a while, you still likely [...]
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