i24 Call Management Solutions Brings Home its 27th Award Of Excellence!
i24 Brings Home its 27th Award Of Excellence! i24 Call Management Solutions returned from our Canadian Call Management Association (CAM-X) conference in Calgary, proudly carrying our 27th Cam-X Award of Excellence (AOE). Winning an Award of Excellence validates all our work and our client’s decision to choose us from our competitors. Oh, and it feeds […]
Four Professional Call Script Tips To Impress Your Clients
Scripts are the backbone of a well‑managed business call. When your calls are handled by a professional call management service, the agent relies on a script built specifically for your company. It guides how they greet your callers, what information they collect, and how they represent your brand. At i24, the work starts long before […]
Choosing the Right Call Answering Service in Canada: A Smart Guide for Businesses
When it comes to your business, customer service isn’t just a function; it’s the heartbeat of your business. Every call is a chance to build trust, strengthen loyalty, and create memorable experiences. That’s where a call management service steps in. Choosing the right call answering service in Canada can unlock unparalleled customer satisfaction, increase loyalty, […]
Never Miss a Call Again – Your Guide to After-Hours Phone Answering Services
Never Miss a Call Again – Your Guide to After-Hours Phone Answering Services As we all become more connected, we expect to be able to reach each other at any time – including companies that we do business with. 24/7 call answering services provides more than convenience; they ensure that we don’t miss valuable leads […]
What Can a Call Answering Service Do for You?
What Can a Call Answering Service Do for You? Call answering service has not only evolved with technology over the last decade, but in many cases, advanced it by researching and implementing ways to improve client/caller service with it. Long gone are the days when answering services simply answered the phone and took a message. […]
Call a Call Answering Service when Times are Tough
Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It’s more important now than ever.
Think an Answering Service is Old School – is Customer Service?
Think an Answering Service is Old School – is Customer Service? Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured way to […]
Now is a Good Time to do a Call Answering Audit
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff respond promptly […]
5 Reasons Why You Should Consider a Virtual Receptionist
5 Reasons Why You Should Consider a Virtual Receptionist Businesses have to be flexible, available, and cost-efficient if they hope to attract customers who get what they want when they want it at a price they want. Using a Virtual Receptionist will help you do that. Shopping habits have changed. People spend a great amount […]
Is an Answering Service the Right Call for You?
Is an Answering Service the Right Call for You? Have you thought about outsourcing your calls to a Call Answering Service? If you’re not, you may be missing calls when your lines are busy (call overflow) or when your office or call centre is closed (after hours calls). And you may be missing important messages […]