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i24 Brings Home its 27th Award Of Excellence! i24 Call Management Solutions returned from our Canadian Call Management Association (CAM-X) conference in Calgary, proudly carrying our 27th Cam-X Award of Excellence (AOE). Winning an Award of Excellence validates all our work and our client's decision to choose us from our competitors. Oh, and [...]
Four Professional Call Script Tips To Impress Your Clients Movies, plays, commercials and YouTube videos all begin as scripts. And you may be surprised to know that your callers, if their calls are managed by a professional call answer service, are also subjected to these scripts. Call service agents to [...]
Choosing the Right Call Answering Service in Canada: A Guide to Making a Smart Call! When it comes to your business, customer service is not just a department; it's an attitude.It’s a commitment to excellence that can make or break your relationship with your clients. That's where a call management service steps in. Choosing [...]
Never Miss a Call Again - Your Guide to After-Hours Phone Answering Services As we all become more connected, we expect to be able to reach each other at any time - including companies that we do business with. 24/7 call answering services provides more than convenience; they ensure that we don’t miss valuable [...]
What Can a Call Answering Service Do for You? Call answering service has not only evolved with technology over the last decade, but in many cases, advanced it by researching and implementing ways to improve client/caller service with it. Long gone are the days when answering services simply answered the phone and took a [...]
Outsourcing your call answering improves customer service, increases efficiency, and saves costs. It's more important now than ever.
Think an Answering Service is Old School - is Customer Service? Is an answering service still even a thing? Isn’t that old school ‘60s Laugh-in? “One ringy-dingy, two ringy-dingy”. Nope. It’s not. There are over 150 member companies in CAM-X, our Canadian Call Management Association. Using call answering services are still the favoured [...]
Have you thought about outsourcing your calls to a Call Answering Service? You may be surprised to learn that according to this survey published in 2019, 80% of all business communications take place over the phone. That’s right. Even with the popularity of SMS, online contact forms, and chats, when it comes to making [...]
Now is a Good Time to do a Call Answering Audit The first contact your customers have with you is by phone or online contact form. This is true whether they are new clients or current ones. This is why it is so important to do a call answering audit. Does your staff [...]
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